Pepperfry — not deliver my order, its a fraud company.

Address:

Gautam Buddha Nagar, Uttar Pradesh

I placed my first order "Big Homes 3pcs non-stick cookware set" vide order no.[protected] from pepperfry site on 4th sept 2012. They did not deliver my product then I complaint through mail & online website. After 15 days of placing the order, they cancelled my order & said " the product is out of stock". then they gave me some pepper points.

As my order was cancelled I got pepperfry points. I opened their website & surprised to see the same product available for shopping & was in stock. Again I ordered the same product "Big Homes 3pcs non-stick cookware set" with one facial kit vide order no.[protected] on 21 Sept 2012. Now I received the facial kit but the cookware set is pending. I am doing so many follow-ups, but they are not responding. All time their toll free no. is busy. They even dont reply on my mails.

If they dont have the product in stock then why it has been shown at their website. Why it is available to the customer to place order? That means they are making customer fool. Even having the non-availability of stock, why they are showing that at their website. They just need money & want to attract customers whether the product is available in stock or not. This is fraud company. This is totally unfair to the customers.

Pls help me as my money Rs 649 is stuck now. Pls help in getting my order as soon as possible.