[Resolved]  Pepperfry — PEPPERFRY CHEATED IN GOLD CHAIN PURCHASE

Address:

Gwalior, Madhya Pradesh

Dear Sir,
I had ordered an product - BIS Hallmarked Yellow Gold 22kt Shiva Chain 16 Inches - from Pepperfry.com on October 5, 2012 (Order Number[protected]. After a long wait and follow-up, they delivered the product very late. When I receive the product, I found it of different in specification to what they mentioned in the product description in their website at time of order.

The Gold Weight was mentioned 4.00 Gms. I ordered chain of Gold weight as per my budget. But the product they delivered to me weighted 3.85 Grams Gold only, as per the Certificate received along with product. That certificate is also attached to this complaint. It should be noted that Pepperfry had also sended Precious Jewellery Products of Less weight earlier to me also in other orders. This particular product was shown in an offer on their homepage, seeing that i recommended this offer to many of my friends. Every of my friend who order this product from them receive product of less Gold weight ranging from 3.82 to 3.87 Grams. This clears that they intentionally cheating customers first by making offers and second by sending products of less Gold Weight.

I had complaint to them in time. After a lot of emails and followup, they said that difference in Gold weight is 372 Rs only and they sended me some pepper points for difference in Gold weight. Such Pepper points are useless and not acceptable to me. I clearly mentioned in my complaint to them that i will accept Refund of difference by Credit to bank account only. There is no value of Pepper points, as these peoples sends coupons of 500, 550, etc regularly every 2-3 days to email. As such there is no value of Pepper points...I have maded purchase by hard earned money, so they should refund in Ruppess only...

Further they also calculated the compensation of very less amount. The product price was 14500 INR at time of order. The Difference in Grammage is 0.15 Gms (22Kt. Gold). They have to refund the Gold cost as well as proportionate cost of Making Charges. The Original product Price (For 4 Gm Gold Chain) at time of order was 14500.

For 0.15 Gm Gold difference the proportionate amount in Ruppes is 543.75 INR considering both the Gold difference and proportionate making charges.

They have to refund minimum of 1043.75 INR (543.75 Plus 500 Rs compensation for all the kinds of inconveniences caused to me till date in dealing with them) towards the difference in Product manufactured and delivered by their company, in the original mode of payment and not By Pepper Points. I can wait for same by next 3 days only. In within 3 days, if their company fail to refund the amount, i have to move the matter in Consumer Court. This Refund amount asked by me is only acceptable in within next 3 days, after which i will claim amount in consumer court that will be consisting of every kind of losses occurred to me by transacting with this company...

It should be noted that The pepper points issued by them were not utilized by me and I already emailed to them that same is unacceptable to me, but they did not replied me by now...

Thank You...

Harsh Pratap Singh.
Contact Number [protected]
EMAIL : [protected]@yahoo.co.in

Order Number[protected]