PNB — ATM- CASH DEBITED BUT NOT WITHDRAW

Address:

Faridabad, Haryana

Once again I would like to draw your kind attention towards an irritating Incident happened with me on 31-Jan-2012. I tried to make a transaction of Rs. 8000/- on 31/01/2012 at ATM ID- D2077800, the amount was debited from my account but no cash was dispensed.
The Guard on duty : Veer Singh told that the Dispenser of the atm machine is faulty, sometimes it doesn’t work. He instructed us to lodge a complaint on call centre.
Various complaints lodged are as follows:-
• Call centre helpline – Req. no. 57151398 On 31.01.2012
• Call centre helpline – Req. no. 57288334 On 18.02.2012
• Personal meet with Bank Manager
Mr. Piplani – Bank Manager-Sec.30 FBD

Personal meet with Bank Manager
Mr. Parikh – Bank Manager-Mewla Maharajpur On 10.02.2012 , 21.02.2012
5.03.2012 , 12.03.2012


On 21.02.2012 & 29.02.2012
12.03.2012


But unfortunately , I have not received the reversal back. The bank call centre said that the transaction was successful. But if we have not received the Cash then I don’t think the transaction is successful. I would like to request you to get this case investigated by any means and get my reversal back ASAP. Bank manager: Mr. Piplani said that he can’t help in this matter. If this is what a nationalized bank promises to their Customers and provides such type of services to them, then its non –recommendable.
We can trace out the incident using CCTV footage.
It’s already more than 45 DAYS have crossed, but no solution for the customer.
Please do the needful.
Thanks & Regards,

S.M.F.WASI REZVI
RES: 1408/A – SEC-29 – FBD
MB: [protected]
[protected]


A/C: [protected]

mohammad.[protected]@sprint.com