[Resolved]  PNB — Double Debit from ATM

I have a a/c no. [protected] in your sheikh sarai branch. I withdrawl a amount of Rs.800.00 on 21.11.2008 and its debited twice. After that i went out of station and I lodge a complaint on 05.05.09 to PNB customer care executive Mr.Amit and the request no. is 14532396. Again i called at PNB C. care on 20.05.09 and they give me a request no.14888788 and Again I called on 26.05.09 and the request no. is 15061630. After that I called up on 04.06.09 again i got the same response. After a lots of argument they give me a no.[protected]. I call in that no. but they just picked the phone and hold for a long long time without saying hello to it. I call on 16.06.09 in PNB customer care i.e.[protected] they respond that within 3 days I will get my money back, again I called on 18.06.09 they said they got a feedback from ATM Cell that the money will revert with in 3 days positively. But till now I don’t get my money back.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Subject: Wrong transaction in my account no. [protected].

Sir,

This is inform you that I had withdrawn Rs.500 on 11/04/09 through PNB ATM Chandausi UP from my account no. [protected]. Again I had withdrawn Rs.4000 on 23/09/09 through City financial ATM Ansal Plaza Baisali Ghaziabad UP from my account no. [protected].Unfortunately this withdrawal was reflected twice in the mini-statement .

I have been continuously in touch in last 1-1/2 month with your branch regarding this matter but no appropriate action was taken to reimburse the amount of Rs. 500 & 4000.

May I kindly request you to look into this matter and do needful.

Thanking you

Your Truly


BR SHARMA
A/c No. [protected]
i tarun jain ac no [protected] withdraw the 5000 rs to 14/10/2009by atm i have received my money once time and statement are showing to twice at a time and debited my money 10000 thats day but i receive only 5 thousand ;i have got a complaint to c. care no [protected] he gave me complaint no 1963c209 .aur kaha ki 3 din mein paisa credit ho jayega aur maine aaj 20/10/2009 ko accc. check kiya to wahi balance purane wala tha to maine phir wahi number dail kiya to yakin kijiyega sir evening ke 7 baje se try kar raha hu 45-45- minuteski waiting dete hai aur uske baad phone disconnect kar dete hai aur ab 11.50pm ho chuke hai abhi tak koi response nahi mila aur last time 11.pm par baat hui to kehte hai ki connectivity nahi hai subah 7 baje call karna bataiye manager sir ye kahan tak sahi hai itne badtamij log baithe hai customer care department mein ki bus sir pucho mat ab thak kar ye intrernet ka sahara liya hai. agar aap meri problem ko dur kar denge to hum aapke aabhari honge thanks sir bye

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Punjab National Bank [PNB]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    22%
    Complaints
    4881
    Pending
    0
    Resolved
    1097
    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
    View all Punjab National Bank [PNB] contact information