[Resolved]  PNB — Settlement of Failed ATM Transaction

To
The Hon'l Judge
Consumer Forum,
Nagpur Bench, Nagpur

Subject: Complaint regarding failed ATM Transaction

Dear Sir,
This is to inform you that the undersigned used SBI ATM of VRCE Branch Nagpur for the money withdrawal purpose. But Instead of dispensing the amount the machine debited it through the account. This happened twice. A complaint of the same was made with the authority of PNB and the customer care and The Governer and Deputy Governers of RBI as well. But the assurances without accelerating the settlement process were done by the authorities. Only half of the amount is credited so far and rest of the amount is still awaited to be credited in the account. This is to also inform you that as per directives DPSS No. 1424/02.10.02/[protected], DPSS No. 711/02.10.02/[protected] and DPSS No. 101/02.10.02/[protected] issued by RBI under section 18 of Payment of Settlement Act 2007 (Act 51 of 2007) bank is not function. Neither for settlement of payment nor for penalty. Hence you are requested to intervene in the matter and help me get my money back. My details of Transactions are as follows..
Thanking You.
In anticipation.
Yours truly,
Dr. Devendra K. Borikar
Details of the Transaction
Account Holder : Devendra Kishorilal Borikar
Account Type : Savings / Salary
Account Number : [protected]
Bank : Punjab National Bank, MIDC Hingana Branch,Nagpur (MS)
ATM Transaction : Through SBI, VRCE Branch, Nagpur (MS)
Date of Transaction : 11/07/2009
Transaction No : 4825, 21
Amount :10000 +10000 = 20000 INR
Complaint Date :14/07/2009
Complaint No : 17784069
Follow up done with : (1) Customer care of PNB [protected],[protected]
(2) Branch Manager, PNB, MIDC Hingana Branch,Nagpur
(3)Nagpur Circle Office:[protected] , Mr. Vijay Kumar
Kalwey
(4)Delhi Head office[protected],4352220,43532224
(5) Governer and Deputy Governers of RBI (fax of the complaint in detail)

Settlement of the amount: 10000 on 18/08/2009 (Txn No. 4825) without penalty amount.
*Rest amount is not settled so far
*No penalty was paid to me by the bank
*Number of days passed so far: Above 60 days
My Address: c/o Priyadarshini Inst. of Engg. & Tech, Nagpur-440019.
Mob. No.: [protected], [protected]