[Resolved]  Prevention - India Today — Free gift still not received

Address:

Bangalore, Karnataka

This is with regards to the "FREE GIFT" on the subscription of 2 years (PREV1585185) I was suppose to receive from Prevention magazine 2 years back. They have still not sent me the free gift item. Every time I call them, either the phone is not chargeable or then the call centre people literally crap all the way till the end of the call. I had received a call from Roseline ([protected]) from India Today some 5 months back telling me that she was handling the complaints and gifts dispatch department now. And that i will receive my gift in 3 weeks time. Finally some 3 months back the gift arrived but I was out of station and I had asked the courier person to hold it back and I will collect within 2 days to which he agreed. But then to my horror, when I went to claim the gift courier, they said they had already sent it back to India Today Delhi. The courier people were offering me somebody else's gift and asking me to keep it. I couldn't believe my eyes. I refused to take it and I called Roseline again to which she said she will check on it and she said once they receive the gift back, she will order for a delivery and I will receive the gift in 3 weeks time. I haven't received the gift till date. Now the Roseline lady has also vanished and my calls are no longer picked !!!

False assurances and full of lies is what Prevention and India today is all about. None of the people co-operated with me. Every time I send a firing mail, all I get is lame responses from some useless person who can only assure me. I have waited for 2 years and still these people have no shame to ask me to keep waiting for 3 weeks more.

I had directly written to the editor but in vain. I have written to the Head of customer care department, the editor, the complaints person.

Nothing has worked.

Will I ever get my gift back?? If not then why did they lure people into buying 2 years subscription?All crap, when you don't want to give the people what they have to be having!!!!