[Resolved]  Professional Courier — gave wrong information about the courier and threatening

Address:

Kerala

I am a doctor from trivandrum. One of my friend send me a very important document on 16th november 2012 from chennai through professional courier. I waited till 21st of november for the delivery. So i approached professional courier office in kilimanoor which is near my house. When i enquired about my parcel, I was told that the courier will reach by afternoon from attingal courier office. So i contacted attingal professional courier office, they informed me its already reached killimanoor office on 20th november afternoon. I asked the person who is sitting there about the courier. after searching each every corner of the office finally found out the parcel. I dont know on what basis they can simply say that it is not there. The person sitting there didnt mention me to sign a paper after collecting the parcel. soon after collecting the parcel i left that place. Evening by 4.45 I got a call from the manager of professional courier kilimanoor, from the begining he started threatening me for not signing the paper there. I told him its the duty of the person who is sitting there to inform the coustomer to sign the paper. and that guy also told they only deliver the courier once a week inspite of how much important it is.
I have not seen a courier which delivers only once a week to the costomers.And i cant understand on what basis they can shout and abusing a costomer. its the duty of the courier people to deliver the parcels and explain properly the formalities while collecting the parcel. I also think he hasn got any right to speak to a coustomer so rudely. In future he should not repeat the same mistake to any other coustomer. ITS COMPLEATELY UNPROFESSIONAL FOR A SO CALLED PROFESIONAL COURIER.