Professional Courier — Issue with Professional courier(Consignment not delivered on my specified address)

Address:

Ghaziabad, Uttar Pradesh

Hi,

One consignment was delivered from Banglore to Ghaziabad by Professional Courier on 24/08/2012.

I am following since last week for updation of my Tracking Number BLR1650281​26:-

Please note my following points.

1) I got a call on (29/08/2012) from number +[protected] saying me to collect my courier from your office.

2) I strictly communicated over phone to deliver on the specified address.

3) Courier boy clearly indicated that courier can't be delivered on the specified address and holding Bangalore office responsible for taking up my call. I repeat Ghaziabad office was blaming Bangalore office saying that they have intimated earlier not to pick any call for "crossing republik".

4) I end up my conversation with your company's courier boy by saying if money have paid and your company have accepted to deliver on specified address then please deliver, it's urgent.

Since then I am contiuously following through mail but only response I am getting from over mail is they are enquiring to destination office.

Now I am asking to company what about the loss which I am bearing as the courier was "urgent"?
Where is the fault of the party if Bangalore office is attending my call and the specified address is not coming under Ghaziabad's periphery?

Where is my courier right now? When will it be delivered to my specified address as it is already too late? All these questions have not been answered from Professional courier.

Please reply with necessary action.


Regards
Raj Singh
[protected]