[Resolved] Professional Courier — Non Delivery of shipment and ill mannered staff

Avishek Pandey

from Noida, Uttar Pradesh

Address:

Maharashtra

I was to receive a shipment sent to me from Kolkata.The delivery address was my office address.
Professional courier accepted the courier without notifying that there will not be any delivery to the mentioned destination.
The courier company has a distribution center about 2 kms away from my office and yet they said that they dont deliver in that area.
When i asked them to send to another area office, they behaved as if they were doing me a big favour.
When i inquired abt the number of their corporate office so that i could place my complaint, i was talked to in a very bad manner.I eventually got the courier , but the treatment i received was definitely a very bad one.This courier company needs to educate its staff in how to behave and take responsibility of the shipment.We are paying for the services provided by them, they are not doing us favour.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

nithi78

from Bengaluru, Karnataka

The person BHARATH from professional courier has called me yesterday regarding the delivery of courier. On that time I had some work in office and I asked the person to submit the courier to the person who comes to office daily. But he didn't do so. Again He called me on the next day on that time I was having lunch. I said that I having my lunch, so please wait for 15 mins. But he asked me to come within 10 mins. I was not had my lunch properly and i went to the place where he waits. By the time he left. When I called the person, he said that you have not come in time so i left. As my office campus is large I cant reach the place in 10 mins. I called him and said that i am on the way. But when i reached the place he left.

What is the duty of courier person? They have to wait and deliver the courier rite. He is answering in the harsh manner. Very very bad experience in professional courier. They will not wait for some more minute or what. As I am also working on critical project, I cant left my place once he called me. I have to take permission from my manager and then only I can leave.