Professional Couriers — Professional Couriers are thieves

My friend from Banglore had sent me some coupons via Professional couries on 23rd September 09, the Delivery was from Banglore to Mumbai via consignment no. BLR33100557. Altough they reached Mumbai on 24th September 09, they just disappered from their Kamani branch on 24th Sep itself. After waiting for 3 days when I called up their helpdesk they use to tell me that they will call me back after 1/2 and no one use to respond after waiting for several hours. Even sending mail to their head office is of no use. Also helpdesk promptly denies to open a goods lost complaint of the same.

It is one of the most pathetic courier service I have ever seen, there is no customer service or prompt feedback. Please someone help me to take such firms to court.