Professional Couriers — Irresponsibility,delayed delivery ,rude behaviour

Address:

East Godavari, Andhra Pradesh

I sent a document from Madhapur,Hyderabad to my village near rajahmundry on 29th July,2010.It was suppossed to reach on 30th July,2010.
The document is very critical to me and I need to submit the document to government for some land purposes on 31st,July,2010.The courier guy assured me that it will reach in one day.
On 30th July my uncle called the professional courier office in Rajahmundry.They were very rude at answering the call and they even didnt give any information about the courier.
On 2nd August,2010 I came to know through the professional courier website that the courier was despacthed to some other village(madanapalli).I called many times to the customer care number in website.Noone has answered the call.I called to Mumbai headoffice and got another numbers of customer care.
I filed a complaint about the issue on 2nd August,2010 at 1 pm.The customer care exceutive told me he will get back to be in one hour.He took all my details and address to where the courier has originally to be dispathced.I waited till 6 pm and called again to the customercare he told me that the courier will be dispatched at my home by 12 pm3rd August,2010.But it hasnt been dispacthed yet.Due to the negligence of the courier service I need to pay money to the government for the delaying in submission of document.
The main issue here is when I and my uncle tried to call the courier guys in Rajahmundry were very rude at answering the call and reluctant to give the information.
If any higher officials of Professional couriers happen to read this please take action on the guys who are playing with customers.Please give the franchise to people who are really interested and who are committed or else nobody will use your services.
I am even filing a case against professional couriers rajahmundry in consumer court.