[Resolved]  Puma India — Poor Quality Check

Address:

West Bengal

I purchased a T-Shirt namely "Striped Polo" bearing article no. 81382203 at the cost of Rs. 1199/- vide Receipt # : 16477 dated 10/10/2010 from the PUMA Oliver Tree Retail Pvt. Ltd, 164/1 Maniktala Main Road, Manisquare Mall Kolkata-54.

On the very first use it was noticed that there is a small hole on the backside of the T-Shirt. Immediately, I visited the Shop i.e. on 19/10/2010 and brought it to the notice of the shopkeeper. The T-Shirt was retained and I was asked to inquire after 10 days.

On 30/10/2010 I approached the shop for replacement of the product. The store manager Mr. Raj Kumar Das plainly refused to entertain our claim and said that there is no manufacturing defect and ZSM has not approved the claim.

I am amazed to notice the way I have been treated. I think, it is not humanly possible to see every stitch and thread of a clothing product before purchasing it to satisfy that it does not carry any defect. The purchase is made on the face value of a Brand and with the faith that genuine defect if any, shall be taken care of at the reputed brand shop.

But to my astonishment Mr Das tried to convince me that there is no manufacturing defect. (Impliedly I have done so). I really don't know how a "manufacturing defect" is defined in company's law book. But as an innocent customer I firmly believe that justice has been denied .

When I insisted that they should give there opinion/ denial on some proper format, they took out a "Customer Claim Form" bearing no. 64 dated 30/10/2010 got that filled-up and and asked me to sign at the bottom. At home, I noticed that above my signature a sentence was written:

"I am satisfied with the above settlement".

Does a customer have more words to say?