Puma Customer Care
Puma India
Customer satisfaction rating: 2%
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COMPLAINTS

Puma Customer Care

Puma India

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Address
500, CMH Road, Indiranagar,
Bengaluru Pete
Bangalore Urban District
Karnataka
India - 560038

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
103
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45

Fax:
Fax:
+91 80 4152 8023  

Customer satisfaction rating
2%
Complaints
266
Pending
0
Resolved
4
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Puma Complaints & Reviews

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Puma — about your hybrid shoes of puma company

 8556001229 on Sep 16, 2019
Dear sir
I am nitin here i have buy a puma hybrid shoes from your puma store in karnal
6 months ago and the shoes has been been broken up by own
And we are not satisfied with your shoes and i will promise we will never buy any puma shoes again me, my family as well as my friends we are boycoting the puma beacuse it has been broken in 6 months
Kindly take action on it unless we can do nothing
Regards
Nitin sharma...
Complaint comments  Read comments Complaint category Sports & Recreation

Puma — the staff misbehaved

 Surbhi kumra on Sep 15, 2019
The new store factory outlet of puma has opened near chinhat.. I visited over there & purchased many clothes bt. There was some mistake from that side.in 1 product. I have taken a tshirt from m section n i got an tshirt of l size n whn i came back home n checked it was mistaken issue of size so i went again in a hour for asking them to exchange it.. So i requested to do it because it was a gift for someone else.. Bt the staff name alok mishra.
Prs no. 0622 chinhat tirha lucknow
He misbehaved vry much n was vry rude n was shouting. And he said do whatever u want n itself he was saying...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Puma — training and gym shoes

 Yogita Meena on Sep 12, 2019
I Yogita Meena purchased Puma Women purple training and gym shoes from Myntra an online shopping store.
Order No.[protected]-4751703
Order placed on 11 July 2019
Delivered on 17 July 2019
It has damaged near shoelace holes on both shoes. I am attaching picture of the defect.
Please replace the shoes or correct the defect as soon as possible....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Puma — scam product

 champ589 on Sep 12, 2019
You and the seller robbed me 7k. After 10 days o[censored]sage product getting damaged and when i return the seller [censored] policy says we don't accept.
Nice worst flipkart and the seller.
Amazon still the best service provider in india.
At least they are not delivering bad products to its customers.

https://www.flipkart.com/puma-evospeed-sl-ii-fg-white-black-football-shoes-men/p...

Email - [protected]@gmail.com...
Complaint comments  Read comments Complaint category Movement & Delivery

Puma — tear off of shoes.

 GARG PAWAN - NIND on Aug 3, 2019
This is regarding the complaint about the shoes that i buy from puma lifestyle in gurgaon on 3rd march 2019 but after usage of only 3 months, the shoes get tear off from the front side.

Note : we are regular customer customer of puma and this is the first time that i faced this issue.

So, is this the quality fault or what else.

And i went on puma store and they suggested us to contact customer care.

I am very disappointed this time and need proper treatment.
Sorry for delay in complaint.
Please do the needful....
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Puma — reduced discount in replacement 40% instead of 50%

 Rajneesh Grover on Jul 31, 2019
Hello,

I bought a running shoe on[protected] receipt no. 26956 ENZO STRAP MESH Shoe color black article no. 19048101 size 7 from Paschim Vihar New Delhi PUMA OUTLET. And that shoe was very tight from the toe and was causing bruises and corn in my foot after looking at that store manager took images of my foot and sent shoe for the claim And the claim was accepted, claim form no. 370.

When I bought the shoe there was scheme if you buy a shoe with an additional T-shirt you get a 50% discount so I availed the scheme at that time. Now when I selected a shoe for replacement...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Puma — refund was not initiated in my bank account

 [email protected] on Jul 30, 2019
I have bought a pair of shoes from puma india online but they was not fitted so i returned it to them but they refused to refund and when i call there customer care they alwys say for wait and do nothing for me and please contact them and resolve my issues as soon as possible now 45days but my refund is not received so plss help to resolve my issue!...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Puma — puma bag

 Shelly choudhary on Jul 30, 2019
I have purchased a puma bag from meerut, abulane showroom, its not even 6 months and its material is coming off, i have not even used it more than 10 times in these 6 months. Kindly revert with best solution.. Its our hard earned money. I have even shared the photographs.. It seems to be ok from front (But not too long) but the back is completely off....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Puma — defective puma shoes

 Hamirmann on Jul 9, 2019
I purchased puma shoes from ashirvad corner. G t road. Bathjnda vide invoice no 787 dated 18/01/19 for rs. 2150 (Mrp 4299). The side stiching came off within a few days of purchase. But the seller is not replacing the shoes. You are requested to get the defective shoes replaced.
I am using puma shoes for more than 20 years and have never faced such problem.

Hamir singh
[protected]...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Puma — puma outlet provide 10% less discount on exchange of size difference piece.

 NavinDalal on Jul 8, 2019
Dear sir/madam,
My wife has purchase two items named as classic logo tee & tech tee from one of your outlet in bahadurgarh (Haryana) dharam vihar on 2.07.19 having receipt no. 3817 but size of tech tee is not exact & thats need to exchange. Went again on 04.07.19 then shopkeeper have provide 10% less discount with different product of same price having receipt no. 3857 since the demanded size has not available with him. This is exactly i have issue for 10% less discount. Requesting you kindly help in getting rest 10% discount and ensure the availability of all sizes in your authorised outlets.
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Puma — amount not refunded

 Nitin Munshi on Jun 25, 2019
Sir i purchased shoes from puma but company send under size and i returned it
now company was nor refund me my amount Rs. 2249/- in my bank account
i complaint this to puma customercare but they are not helping me

sir company cheated me.
sir please help me regard this

my Order No[protected]
25-3-19
after this i am contacted and complained so many times in puma care but there are not helping me
so plz help...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Puma — stains not coming off from 1 day old pair of shoes.

 Barik Beigh on Jun 6, 2019
I purchased a puma one x white edition pair of shoes from the nearest retail store of Puna for 7500 rupees and after wearing it for just one day, it looks like it’s months old and not even the minute dirt and stains are coming off from the shoes after washing it.Even after walking carefully and avoiding my shoe to get dirty, it still looks so untidy and shabby.When I asked the sales consecutive of Puma while buying my shoes that If my white shoes are gonna get dirty easily or not, to which he assured me that it’s not gonna happen easily and the dirt will get off easily after simple cleaning...
Complaint comments  Read comments Complaint category Products & Services

Puma — returning and refunding of the product

 Devendra Nagrale on Jun 2, 2019
Respected sir/madam
Yesterday[protected] i bought shoes from krysh retail pvt. Ltd. Chandrapur, customer id no. :[protected] which i want to return since it is not comfortable, oversized. I have contacted the shopkeeper but unfortunately he was not so helping. I have also attached required documents and photos of the product.
Thus i request you to kindly do the needful at the earliest.
Thanking you...!!...
Complaint comments  Read comments Complaint category Products & Services

Puma — damage of sandals with in 6 days

 Deva1408 on Mar 29, 2019
I bought puma sandals from flipkart online store and after 6 days the sandals was broken when i asked them they said we cant replace your product and said to contact this was my second complaint i am registering i didnt get any response from the company so please respond me i want the solution for my product how come puma giving this type of products...
Complaint comments  Read comments Complaint category Other

Puma — puma sandals was broken within 6 days

 Deva1408 on Mar 19, 2019
I had buyed a product from flipkart puma sandal it was damaged within 6 days this was not the quality i have expected from puma company i need a company explaination about this if i am asking the seller he is saying that no waranty but company should give atleast 1 year waranty i need a new product or i am going to post this on social media about your product and quality of the product...
Complaint comments  Read comments Complaint category Online Shopping

Puma — clothing

 Anna Koshi on Mar 9, 2019
I had placed a return request for order[protected] on 18th february 2019 for a track pant that was too big for me. Till date 9th march 2019, it has not been picked up from my place. I had called their customer care a number of times but all they say is "it will be picked up in 5 to 7 days". I am sofrustrated with the whole situation. I dont think i will order again from their site if this is the way customers are harassed....
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Puma — worst customer service

 Bhijee on Mar 8, 2019
This is regarding one of the puma shoe i bought.

Well i bought that shoe from amazon, but once i got the product it was defective so i asked amazon for replacement but they onky had refund so i contacted puma for my 90 days warranty
Puma customer service told me to share the invoice and pictures with you i did the same as i was told, after which they informed me that within 2 days we will get a reply from the store and we will help you out with it.
All this was told to me by a supervisor "shivani"
She sent me a mail regarding the same also

Now...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Puma — i haven't received my refund for 4 items - rs 7826/- which i already returned

 spandana lakma on Mar 3, 2019
I have ordered 5 items on 21st january 2019.
Order details
Ordered on: january 21, 2019
Total amount: ₹9, 075.00
Order id:[protected] item)
Payment mode :
Pay using credit card/debit card or netbanking

And i have returned 4 items to puma-
3 items on - 27th jan -

1.[protected] pwrshape women's training tank tees - rs - 2099/- - not refunded
2.[protected] all eyes on me women's tank top - rs - 1679/- - not refunded
3.[protected] run gph 3/4 tight w - rs - 1799/- - not refunded
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Puma — return goods still pending from last one year

 SanjeevDua789 on Feb 26, 2019
Dear sir/madam,

This is to your kind notice that in 2018 dec/jan we had purchased some
Stuff from your store located at jaipur mgf mall.

Later as 3 stuff (Clothes) were having some manufacturing defect, so
All those 3 stuff were returned for the replacement at the same store
In jan 2018 only.

The store manager at that time was mr. Kishan to whom the stock was
Handed over for the replacement. As per him that time 2 stuff (Cloths)
Were approved for the replacement and 3rd was under consideration
Again for the replacement.
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Puma — manufacturing defect

 Anup03 on Feb 14, 2019
I recently purchased my shoes from hyper city mall, ghod bunder road. I purchased pumaflexracer which costed me 2249 which in discount. But after two days the white part pasting came out. So i called customer service and they told you can visit any puma shop regarding this. I stay in pune near kharad so i went to phoenix. Over their i talked to the manager regarding this and he told me to go to baner for exchange of it. I am an it guy i don't have time i will just roam for this thing here and there. After long talk they told they will see and i told replace so they are replacing but that too i am...
Complaint comments  Read comments [1]Complaint category Products & Services

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