Puma Complaints & Reviews

Look i ordered 2 items a shoes set for men from you, your person pickup the item, I didn't get the refund yet. The other item is men wallet no one is coming to pick up the parcel and not even get any call and response from. You guys,
Shame. On you, like a big company it's not a good behavior For your customer, not reschedule the pickup, I need my money back understand, you better understand...

Dear PUMA Team, through this complaint letter, I want to bring your attention towards the misbehavior, abusing & threaten by a salesman, who is resident of Rewari city, Haryana State. I was at PUMA store, BMG MALL, SCO 6, GROUND FLOOR KHASAPURA, 123401 on 10-08-25 around 04:25pm for making some shoes & travel bag purchase & that salesman misbehaved with me, he threatens me & start abusing me in local language. I asked the...

Return was done and not accepted and intiated...

Puma Sports India Private Limited is selling poor quality products and quality is not up to standard as per pricing. Kindly investigate in their quality and pricing and they are misleading many consumers using the Brand name....

Hi Puma Team,

I hope this message finds you well.

I recently purchased a pair of Puma shoes and unfortunately, I have had a very disappointing experience. After only wearing them 2-3 times, the right shoe has started to tear. I feel this is a significant issue, and I am quite dissatisfied with the quality.

I would greatly appreciate it if you could assist me with a replacement for the shoes. Thank...

I have been a regular buyer of puma products. recently i had bought puma shoes which have been the cause of my complaint since it has worn out within a year without much usage showcasing that it is an old and worn out product when complained at the store i did not get any response .please look forward to it

I had ordered shoes from puma India and i rejected the order when delivery person came on 15 may 2024 since then they are just saying you will be get the refund in 5 to 10 days and their courier partner ecom express is also not responding order id[protected].
they are just doing ofd lock, ofd lock revoked.
Please help.

Extremely disappointing customer care. I had ordered (Ordered ID:[protected] two puma shoes but received only one. When complained the customer care said they can't help because they cannot find any fault at there end and the order was correctly packed and dispatched from warehouse and was delivered without damage. It's not Rs. 100- Rs. 200 footwear, it costs thousands of rupees and to bear a loss/fraud this huge from a reputed brand is extremely disappointing.

I purchased PUMA shoes from Myntra and these were damaged in warranty period. I registered a complaint with Puma and they agreed to refund the amount. On 22/03/24 a pickup was scheduled by Ecom Express to collect the damaged shoes. Pick up was successfully done with AWB [protected]. But till date I've not received the refund.

Dear Puma Customer Service,

I am writing to express my dissatisfaction with a recent purchase I made at your Keerti Nagar, Delhi Puma Factory Store. On the first week of January, I purchased a pair of PUMA IGNITE V2 running shoes for men at a discounted price of 3000 rupees after a 70% discount. Unfortunately, after only two months o[censored]se, the shoes have begun to burst at the front.

As a loyal customer of Puma,...

Placed an order from Puma India app and made an UPI payment .. The payment got deducted but the order didn't get placed in the app and it shows that the money is being received by the company .. Need help in either getting the refund or getting my order placed ASAP.

Hello there,

My name is Rajesh Prabhu and I've been purchasing your products and accessories, including a number of sports shoes for quite some time now. My registered mobile number with PUMA is +91 [protected]. The brand's clothing, durability and fitting has always met my expectations which is why I've been a regular customer at various PUMA stores in different cities in India. Over the past 10-15 years, I've bought numerous items from Puma for myself and my daughter.

However, I recently encountered a disappointing experience with my purchase in Bangalore, India. On 14th October 2023, I bought a pair of shoes for Rs. 16, 998/-. (The reference number for this transaction is UPI-PUMA SPORTS INDIA PM-PUMAOFFLINEPINE [protected]@YBL-YESBOYBLUP[protected]PAYMENT FOR 501081/[protected]/14/10/23). After only 4 months o[censored]se, the shoes have started to tear at the front. I've encountered a similar issue with another pair of PUMA shoes that I own but I purchased this pair of shoes around 4 years ago. I still do not think that this pair of shoes should have a hole in them. However, I was ready to excuse that until it happened to the second, very new pair of shoes. Attached are the photos and videos of the new shoes in Black (new one) which were purchased in October 2023 as well as the old one in Blue color (around 4 years old). I have a number of other Puma sports shoes that do not have these problems therefore I feel these are faulty.

I would like to know how you will you resolve this so that I can feel good remaining a Puma customer. I currently live in Dallas, Texas which is why I’m forwarding this to India and American customer service teams.

Thank you in advance for your support.

Regards,
Rajesh Prabhu
+91 [protected]
+1 430.291.3222

The net on the side started breaking from the first use, feels embarrassing to wear cause of that

I purchased a pair of flipflops on November 27, 2023, but I have not received the bill for it yet. Unfortunately, my flipflops have been damaged and I need to get them repaired. I have checked with multiple Puma outlets, but they have directed me to get in touch with the support team for guidance. I bought the flipflops from the Chembur outlet, which has now shut down, so I am unable to get proper service.

I have added a snapshot of the payment & flipflop.

Now puma support team has closed the support ticket without resolution. Please find support ticket no FYR.

Ticket[protected]

I requested return of my order on 17th Dec. But pickup wasnot done. I followed for 10 days and finally it got picked up on 28th Dec.
But since then there is no update on return and refund status.
I have raised tickets with customer support several times but they said they dont know where shipment is. its been going over 10 days. I have been following up with PUMA but they didnt respond to my mail or never arranged call back as promised several times.
This is extremely unprofessional and worst behavior I have experienced from any online shopping websites.

Ordered shoes from PUMA APP but the order was not confirmed via mail or sms and it does not reflect in the order history.

Please note that the payment was successful however the order was not confirmed via mail or sms nor does the details of order appear in the order history.

Mail related to the account - saily.ajit.[protected]@gmail.com...

I tried to place an order online to Puma.com India website
The payment was pre-paid, I choose Amazon pay wallet
The money was dedcuted, i got an email from Razorpay on money dedecution but Puma.com displayed message "Payment failed"
Razorpay has asked to reach out to Puma but I cant seem to get through their helpline number

I have ordered a pair of shoes in puma website. Payment is successful but I did not received any order confirmation details.

Please help to check and resolve the issue
Contact : [protected], [protected]@gmail.com

Thanks,
Sarath.

I ordered one shoes from puma site
Payment got dedcucted but order not placed

I have received emails for payment successful receipts .

Please provide me order id or tracking id

If not then please refund my money to source account.

I ordered one shoes for which i did the payment and payment is successful but no order id generated
It seems as if no order is placed.

Please provide me the order id and tracking id

If not then please kindly return the money to the source account.