Puma Complaints & Reviews

Extremely disappointing customer care. I had ordered (Ordered ID:[protected] two puma shoes but received only one. When complained the customer care said they can't help because they cannot find any fault at there end and the order was correctly packed and dispatched from warehouse and was delivered without damage. It's not Rs. 100- Rs. 200 footwear, it costs thousands of rupees and to bear a loss/fraud this huge from a reputed brand is extremely disappointing.

I purchased PUMA shoes from Myntra and these were damaged in warranty period. I registered a complaint with Puma and they agreed to refund the amount. On 22/03/24 a pickup was scheduled by Ecom Express to collect the damaged shoes. Pick up was successfully done with AWB [protected]. But till date I've not received the refund....

Dear Puma Customer Service,

I am writing to express my dissatisfaction with a recent purchase I made at your Keerti Nagar, Delhi Puma Factory Store. On the first week of January, I purchased a pair of PUMA IGNITE V2 running shoes for men at a discounted price of 3000 rupees after a 70% discount. Unfortunately, after only two months o[censored]se, the shoes have begun to burst at the front.

As a loyal customer of Puma,...

Placed an order from Puma India app and made an UPI payment .. The payment got deducted but the order didn't get placed in the app and it shows that the money is being received by the company .. Need help in either getting the refund or getting my order placed ASAP....

Hello there,

My name is Rajesh Prabhu and I've been purchasing your products and accessories, including a number of sports shoes for quite some time now. My registered mobile number with PUMA is +91 [protected]. The brand's clothing, durability and fitting has always met my expectations which is why I've been a regular customer at various PUMA stores in different cities in India. Over the past 10-15 years, I've bought numerous...

The net on the side started breaking from the first use, feels embarrassing to wear cause of that...

I purchased a pair of flipflops on November 27, 2023, but I have not received the bill for it yet. Unfortunately, my flipflops have been damaged and I need to get them repaired. I have checked with multiple Puma outlets, but they have directed me to get in touch with the support team for guidance. I bought the flipflops from the Chembur outlet, which has now shut down, so I am unable to get proper service.

I have added a snapshot...

I requested return of my order on 17th Dec. But pickup wasnot done. I followed for 10 days and finally it got picked up on 28th Dec.
But since then there is no update on return and refund status.
I have raised tickets with customer support several times but they said they dont know where shipment is. its been going over 10 days. I have been following up with PUMA but they didnt respond to my mail or never arranged call back...

Ordered shoes from PUMA APP but the order was not confirmed via mail or sms and it does not reflect in the order history.

Please note that the payment was successful however the order was not confirmed via mail or sms nor does the details of order appear in the order history.

Mail related to the account - saily.ajit.[protected]@gmail.com...

I tried to place an order online to Puma.com India website
The payment was pre-paid, I choose Amazon pay wallet
The money was dedcuted, i got an email from Razorpay on money dedecution but Puma.com displayed message "Payment failed"
Razorpay has asked to reach out to Puma but I cant seem to get through their helpline number...

I have ordered a pair of shoes in puma website. Payment is successful but I did not received any order confirmation details.

Please help to check and resolve the issue
Contact : [protected], [protected]@gmail.com

Thanks,
Sarath....

I ordered one shoes from puma site
Payment got dedcucted but order not placed

I have received emails for payment successful receipts .

Please provide me order id or tracking id

If not then please refund my money to source account....

I ordered one shoes for which i did the payment and payment is successful but no order id generated
It seems as if no order is placed.

Please provide me the order id and tracking id

If not then please kindly return the money to the source account....

I order a shoes from puma, when i go for payment on google pay my money was debited from my account but i got no confirmation or email from puma....

I order a shoes from puma and when i go for payment my money was debited from my account but i got no confirmation or mail from puma....

I have ordered 1 pair of shoes at 10℅ extra discount on prepaid and done online payment. Payment is successful i have received receipt mail but order not placed yet. Any confirmation about order is not received yet. I have also send a complaint on Puma customer care email but they don't replied yet. I am calling them continuously but they are not answering their call waiting time is above 30-30 minutes. I am attaching screenshot of...

I’ve placed an order for a shoe from PUMA application. The money has been debited but the order history is not reflecting.
Have been trying to reach out the customer support but haven’t received any response till now....

I’ve ordered a shoe from PUMA website. The money has been debited but the order is not reflecting.
Have been trying to reach out to customer support but haven’t received any response....

Ordered shoe from official Puma website. Money debited but order was not confirmed. I didn't get any order confirmation message or email. Logged in to my account on PUMA app and checked under MY ORDERS. Still it showed empty. Please check...

Dear Sir/Ma'am,

I ordered a jacket but received a completely different jacket, but Puma is not giving a refund, they say we have shipped the correct product, but if they do so, how I received different product? As per Central Consumer Protection Act 2019, Even if you shipped the correct product but consumer has not received correct product it's your duty to give refund if asked by consumer and there are many decisions of consumer...