Puma Customer Care
Puma India
Customer satisfaction rating: 1%
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252
COMPLAINTS

Puma Customer Care

Puma India

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Address
500, CMH Road, Indiranagar,
Bengaluru Pete
Bangalore Urban District
Karnataka
India - 560038

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
95
down
45

Fax:
Fax:
+91 80 4152 8023  

Customer satisfaction rating
1%
Complaints
252
Pending
0
Resolved
3
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Puma Complaints & Reviews

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Puma — puma sandals was broken within 6 days

 Deva1408 on Mar 19, 2019
I had buyed a product from flipkart puma sandal it was damaged within 6 days this was not the quality i have expected from puma company i need a company explaination about this if i am asking the seller he is saying that no waranty but company should give atleast 1 year waranty i need a new product or i am going to post this on social media about your product and quality of the product...
Complaint comments  Read comments Complaint category Online Shopping

Puma — clothing

 Anna Koshi on Mar 9, 2019
I had placed a return request for order[protected] on 18th february 2019 for a track pant that was too big for me. Till date 9th march 2019, it has not been picked up from my place. I had called their customer care a number of times but all they say is "it will be picked up in 5 to 7 days". I am sofrustrated with the whole situation. I dont think i will order again from their site if this is the way customers are harassed....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Puma — worst customer service

 Bhijee on Mar 8, 2019
This is regarding one of the puma shoe i bought.

Well i bought that shoe from amazon, but once i got the product it was defective so i asked amazon for replacement but they onky had refund so i contacted puma for my 90 days warranty
Puma customer service told me to share the invoice and pictures with you i did the same as i was told, after which they informed me that within 2 days we will get a reply from the store and we will help you out with it.
All this was told to me by a supervisor "shivani"
She sent me a mail regarding the same also

Now...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Puma — i haven't received my refund for 4 items - rs 7826/- which i already returned

 spandana lakma on Mar 3, 2019
I have ordered 5 items on 21st january 2019.
Order details
Ordered on: january 21, 2019
Total amount: ₹9, 075.00
Order id:[protected] item)
Payment mode :
Pay using credit card/debit card or netbanking

And i have returned 4 items to puma-
3 items on - 27th jan -

1.[protected] pwrshape women's training tank tees - rs - 2099/- - not refunded
2.[protected] all eyes on me women's tank top - rs - 1679/- - not refunded
3.[protected] run gph 3/4 tight w - rs - 1799/- - not refunded
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Puma — return goods still pending from last one year

 SanjeevDua789 on Feb 26, 2019
Dear sir/madam,

This is to your kind notice that in 2018 dec/jan we had purchased some
Stuff from your store located at jaipur mgf mall.

Later as 3 stuff (Clothes) were having some manufacturing defect, so
All those 3 stuff were returned for the replacement at the same store
In jan 2018 only.

The store manager at that time was mr. Kishan to whom the stock was
Handed over for the replacement. As per him that time 2 stuff (Cloths)
Were approved for the replacement and 3rd was under consideration
Again for the replacement.
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Puma — manufacturing defect

 Anup03 on Feb 14, 2019
I recently purchased my shoes from hyper city mall, ghod bunder road. I purchased pumaflexracer which costed me 2249 which in discount. But after two days the white part pasting came out. So i called customer service and they told you can visit any puma shop regarding this. I stay in pune near kharad so i went to phoenix. Over their i talked to the manager regarding this and he told me to go to baner for exchange of it. I am an it guy i don't have time i will just roam for this thing here and there. After long talk they told they will see and i told replace so they are replacing but that too i am...
Complaint comments  Read comments [1]Complaint category Products & Services

Puma — puma shoes - quality issue in less than 20 times usage

 Gaurav_del on Feb 11, 2019
Dear Team,

Greetings of the day !

I undersign bought Puma Shoes article code 366955 01 size 8UK Style Electron in Black Color from Gurgaon Central Store which is located on MG Road, Gurgaon in month of October .Invoice Dated 13 oct 2018 .

Central Invoice details TR No 57735

As others i work in corporate firm and wore sports shoes on weekends being casuals days . Which means around 15 weeks passed and have not wore these shoes more than 20 times . No Sports activity carried on . only in office campus or locally wored .

I...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Puma — refund and delivery issue [Resolved]

 Marty16 on Feb 11, 2019
Puma provided a defect piece material, upon raising the flag they did not replace the product nor refunded the money, instead credited the amount into puma wallet.

Thereafter upon placing a new order with the amount was deducted, but product not delivered and puma is not responding, its been a month.

Each time i call them they have a new excuse. order no :[protected]...
Complaint comments  Read comments Complaint category Online Shopping

Puma — hoodie cloth all get rua

 Harish Shohte on Jan 29, 2019
I purchage a hoddie on 20nov 2018 from puma store place at near bajrang bhawn railway crossing. Fabric of hoodie is so cheap that i cant wear it anymore all get rua rua in just 2 mnths and dealing of this showroom owners are very bad they dont even entertain me regarding this issue. I am regular cutomer of puma wearings but now i dont purchage any more products of puma if i dont get a solution for this problem....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Puma — complaint letter - dissatisfaction with the jacket

 Sudama Rawat on Jan 26, 2019
Dear oficial
I am writing to express my dissatisfaction with the jacket that i bought on 6th of nov 2018 from haldwani store located at walkway mall sheesh mahal, national highway 87, thapa colony, haldwani, uttarakhand 263126

Yesterday i was washed my jacket first time and when it will dry the white spots are appear in my jacket, i am totally disappointed due to its poor quality

Unless you replace the jacket or refund my money as i will be forced to take a legal action.
Your earliest response would be highly appreciated

Sudama rawat
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Puma — regarding worst quality of ignite series shoes

 Akshat Sankhere on Jan 24, 2019
Hello team,

I have purchased the puma shoe (Puma mens ignite limitless shoes) in august 2018.

Now just after 5 months in january, its fabric started tearing, puma promises the best quality of product, does this is the best quality of your product?

And puma selling it as running shoes, tell me does any one run with this kind of shoes??

This is the worst quality of shoes i ever used in my life.

Either you replace the shoes or provide the money back.

Attached is the billing details.

Hope you reply...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Puma — I am complaining about my refund

 sheikh owais on Jan 22, 2019
I have sent back one of my product back to puma warehouse on 18-24 Dec 2018 which was a COD order and they were supposed to refund back my amount to my bank account which they have initiated and completed also but that has not reflected in my account and accordingly i used to call puma customer care every now and then but they respond very badly and every time ask for more time.Finally before few days they asked me to provide the bank statement from last two months which i did and it didnt show that amount credited in my account and now they are again asking for some time which they used to say...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Puma — purchased puma shoes from lifestyle is bad

 chauhan anurag on Jan 22, 2019
Dear team
I have purchased puma shoes with hsn code[protected] from life style kanpur on 28 december 2018 but the shoes is very hard on foot due to which it is making marks or scars on feet.
The company is renowned but the products are very bad. I have not used this shoe since a month please exchange it. Please find the attached bill & pictures for marks....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Puma — lower exchange

 Samie Khan on Jan 12, 2019
I purchase a lower from showroom but this piece is in mistake.. When i went in showroom for exchange they misbehaving with me and not returning\exchanging my lower plzz contact me as soon as possible because i m unable to purchase another good.. Its very costly plzz exchange this lower otherwise i'll complaint on consumer care and viral this mistaken piece on social media.....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Puma — damaged/duplicate shoes

 Rohit Sheela Kumar on Jan 7, 2019
Hello...
This is Rohit Kumar, Purchased 1 Pair of Shoe from PUMA Outlet, Near Choudhary Mode, Nehru Nagar, Ghaziabad, U.P. on Dated 8th August 2018.
And My Right shoe got Damaged itself from under the Badge of PUMA, even When i Never use them for Any Sports or Workout. And on 3rd January, i have Visited the Same Outlet and the Staff Present there doesn’t Listen to Me Properly and Denied any Kind of Solution for the above Said Problem. And the Reaction of the Staff was Shocking even it was Disgusting...
After this I have Registered the Same Complaint to Customer Care Helpline...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Puma — complaint for quality of the product

 shivanijain5 on Jan 3, 2019
Hello Team,

I had purchased an expensive pair of puma shoes through Myntra on 20 August, 2018 order no.[protected] also I have original billing details with me but the quality of the product is highly disappointing.

The sole of the shoes falled apart in months and the side stickers are also came off within 2 weeks.

This is not level of quality I expect from puma product.

Puma shoes should not be of this quality. I am regular customer of the brand. If the issues is not satisfactorily answered, I would definitely not going to suggest...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Puma — issue regarding quality of puma track pant

 Vijendrakumar Sharma on Dec 29, 2018
Please note that, i mr. Vijendrakumar sharma live in thane near korum mall having your loyal customer five years. My contact no. [protected]. I have purchases everything from puma like shoes, track pant etc. Before three month i have brought three track pants in puma but this track pant really poor in quality. Sorry but it is a very low quality i had called your manager but he is not give proper response and not to exchange my track pant. I have very shock of your manager reply.
I hope you will see the matter and exchange my track pant with urgently. Otherwise i will not purchase from puma...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Puma — shoes gamble xt idp

 Love Chanana on Dec 24, 2018
Ican buy a shoes from puma factory outlet on24dec2018 at 13:41:21 which price in bill 3388 and salesman say they have 50% discount and in billing they put 305 cgst and gst and they will charge total 2000 rs i will pay and after i will come to home and i want to confirm price from puma official site and i saw the actual price is 1599 with gst and shipping...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Puma — day light cheating and robbery by puma store, south extension part 1, new delhi

 Lawyer Sunil Agrawal on Dec 23, 2018
On 22nd december 2018, i purchased one gents lower from puma store, ndse 1, nd. On it there was a red color discount sticker of 40 percent. At cash counter where my daughter was there was told by cashier that their computerized billing system is not working so manual cash receipt was issued and payment was made. When we were about to leave the store, the cashier came and removed the red color discount coupon saying it is needed for records. Since i am handicapp therefore my daughter was taking my care and we did not pay any heed to it. On reaching home, i found that the cash receipt showed discount...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Puma — hoes/incorrect transaction

 Bhavika Gangapuram on Dec 16, 2018
My name is bhavika and my customer id is[protected]. I did shopping from puma factory outlet in sarjapur road, bangalore. The staff incorrectly debited rs. 1, 10, 011 instead of rs. 11, 011. They immediately voided the transaction. However, the money is still not credited to my bank account.

First of all, this is not the level of service i expect from puma. Secondly, my bank says the money is not credited and they will take 16 working days to resolve and put the money back in the account. Now, you tell me why the hell should i wait for my money for 16 days because of puma's fault....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

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