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Puma Complaints & Reviews

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Last updated Aug 15, 2022
Complaints 409
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Puma reviews & complaints(409)

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Hey I bought a shoe from the official website of Puma on[protected] I chose prepay as it had 5% offer. But to my disappointment the money was deducted from my bank account but the order status shows FAILED. My order No is:[protected].
its been almost 24 hours and there is no help from the customer care. I have all the proofs with me. Please do the needful...
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Hello, I have ordered a shoe and paid through UPI for 5%off. my money has been debited but order has not been placed. When i went to the order section it says no order has been placed.
Please help....
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I ordered a T-shirt and it didn't reach home and it was sent back to Bangalore. It's been more than 15 days since my product returned and no Refund has been initiated. Their Customer Support is finding an excuse for the delay of my refund. Such a bad response from the PUMA team. This is the first worst experience I ever had with a branded company like this....
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I ordered from puma website and paid at the same time with net banking, my cart got empty and my cash is deducted from my account but I didn't got any message from the puma about my order. Please help me
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    Dear sir/ Madam

    Today eve[protected] I try to purchase Robust Running shoe . All details entered properly so finally going on proceed to UPI transaction and also entered my upi id Puma India links comes from Google pay Amounts also debited
    But Product not booked 😕
    Amount has been debited my account but order not confirmed

    So kindly resolve this issue refund my amount...
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    I had ordered shoes from puma online on today[protected] Payment is done by Google pay on puma india link is showing payment done. but the booking order status is failed. Amount debited screenshot also attached I'm trying to contact puma customer service but it is not responding. Kindly resolve the issue for priority basis Please help...
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    Terrible quality, the interior was ripped less than 3 months and now after 8 months from the purchase, all the white material is coming off. I regreat buying Puma over Nike....
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    I ordered a bag from puma India which I payed for using UPI. After the payment was completed the order was not even placed . Money is debited from my account. Order is not even shown in my orders section.
    Puma customer support has been notified about the posted complaint.
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      Puma service is a JOKE!! my order was placed on 16th June. on 12th July they told order is lost and we will refund. Ticket number is 556175
      Puma team checkout the emails on the ticket from your incompetent customer service team. Promising resolutions again and again, escalating again again
      leave alone the compensation you guys are incompetent even in returning customer's own money...
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      Really frustrated to write this email regarding the refund link of Puma which i was suppose to get way back on 5th of july but im yet to receive any link as of now i have been told it has been sent twice and it baffles me even if somehow theirs some issue in emails I haven't even received SMS which they said they have sent both in mail and sms. They just keep asking for 48 hour's time abd and same thing i have to repeat again & again to every...
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      After numerous phone calls and a follow up of around 10 days I still haven’t received the refund for my order, the return took place around 15 days back and my order number is[protected].
      Everytime i tried to contact them they told same things wait for 48 hours harassing me mentally every another day....
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      After numerous phone calls and a follow up of around 10 days I still haven’t received the refund for my order, the return took place around 15 days back and my order number is[protected].
      Everytime i called them they told me to wait for 48 hours and did nothing.
      Harassing me Every third day.
      Puma customer support has been notified about the posted complaint.
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        I bought puma shoes from Flipkart, but they got worn only after 2 months and they cost 2699. I want my shoes to be replaced....
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Puma — Money is debited but order status is failed!

        I order red bull x puma shoes from the puma app it gaved me 5% cashback in prepaid orders so i did the upi payment and the money was debited from my account but the app lagged and nothing happened! So i checked online and it says order Status failed!...
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Puma — Money has been debited but order is not placed

        I tried placing order in puma app of puma x redbull shoes, then i selected the upi payment option for 5%discount, but the money is debited from my account but the order was not placed and in the "your order" section of app there still shows you haven't ordered anyting yet!, and now i have no transaction id or anything to show except the money which is debited from my account!....
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        My money has been deducted for the order bt I didn't get any confirmation email from puma... neither I can track it with reference id
        Puma customer support has been notified about the posted complaint.
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          To whomsoever it may concern,

          I was clicking pictures in world-mark sector 67 gurgaon in front of puma store with my phone. The store manager misbehaved with us very badly. Accused us of bringing gun. Even asked us to not leave and showed us bad temper. Accused of carrying a gun while we were just clicking pictures. Called guards and when guard asked us to leave didnt let us leave and hold on our belongings and dint let us leave. Again he called the supervisor and he being a sensible man apologised to us and he asked us to leave and even requested the STROE MANAGER (Mr Kapoor) several times to calm down. This has been very embarrassing for me as well as my female colleague as she was with me during this time. I’d like you to consider the complaint and take actions against it and please keep me posted as well. I’ve written complaints on other platforms as well. I dont want this to happen with anyone else in future. Kindly take care of the request and acknowledge. Thank you! 🙏
          Puma customer support has been notified about the posted complaint.
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            This drift cat 8 Puma mercedes model, I bought from Bangalore Central Mall, after few days the shoe inside cloth is came out. And Mall also closed.so what can I do, I don't know. Please give me a solution from company side, while buying time from Mall side it's under cover warrenty around 1yr told .
            Puma customer support has been notified about the posted complaint.
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              I have ordered products form PUMA website and money has been deducted but order status is failed pls help me pls....
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              I placed an order on puma.in and payment was successful but order wasn't confirmed and then i mailed them and they said i will get the refund by 15/05/2022 but till now i have not received my refund....
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