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Puma Complaints & Reviews

www.puma.com
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Updated: Jun 2, 2026
Complaints 601
Resolved
91
Unresolved
510
So far, so good. Puma is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Puma will keep up the work and continue to help more customers with their concerns even better 🤝
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Puma reviews & complaints(601)

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A
Amithkumarbc
Jun 2, 2026
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About Voucher code

Website: PUMA

I have a coupon code worth of 1000rs. While I was trying to apply it, doesn't work. It throws an error message "Coupon cannot be added to your cart"....
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A
AnuShoniksharma
from Delhi, Delhi
Apr 15, 2026
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Complaint Regarding Refusal to Accept Valid Voucher at PUMA Store Akshardham

Dear Team,
I would like to report an issue at your PUMA store located near Akshardham, Delhi.

Today on 15 April 2026, I visited the store and attempted to redeem a valid Rs. 5000 voucher issued via IndusInd Bank. However, the store manager refused to accept the voucher stating the reason that it is not applicable at his store. I have confirmation from my bank. they confirmed it can be redeemed at any store.
br...
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S
Swati_Tokedar
from Chennai, Tamil Nadu
Dec 8, 2025
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No person came to pick up till today in spite of repeated request since 30.11.2025

No person is coming to pick up. The last date is approaching....
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D
DivyaGoutham
from Bengaluru, Karnataka
Oct 8, 2025
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Return Not Processed Ticket No: 00910823 / Order No: 108594922

I had raised a return request for Order No:[protected], which was placed through the Puma India online website. However, the pickup was cancelled without any call or visit. The status wrongly says "quality check failed", even though no one came to inspect the product.

I shared the required product images as requested (Ticket No:[protected], but it's been 20 days with no response.

Please process the return or exchange...
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M
mcwin
from Tirunelveli, Tamil Nadu
Aug 16, 2025
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Product not delivered

Address: Mcwin Prince 12D 13 St pauls road behind Krishna Mahal backside Tirunelveli TN 627002 IN
Website: in.puma.com/in/en

I have ordered an Shirt Online in Puma website but not have received I have raised ticket, but no action was taken kindly resolve the earliest. Find below the Details

Order Number:
[protected]
Tracking Number:
[protected]
BMW M Motorsport Men's Polo
Article number:
621312_02
Quantity:
1
EAN:
[protected]
Date ordered: 23/7/2025...
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S
[email protected]
Aug 12, 2025
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Complaining for refund of shoes and return of the wallet

Address: C-22A Marigold Furnitures Opposite To Signorini Furniture Ground Floor Nearby Kirti Nagar Fire Station Opposite to Signorini Furniture

Look i ordered 2 items a shoes set for men from you, your person pickup the item, I didn't get the refund yet. The other item is men wallet no one is coming to pick up the parcel and not even get any call and response from. You guys,
Shame. On you, like a big company it's not a good behavior For your customer, not reschedule the pickup, I need my money back understand, you better understand...
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R
Rahul Kant Sharma
from Rewari, Haryana
Aug 10, 2025
Jul 19, 2025
This thread was updated on Jul 19, 2025
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In reference to purchasing a puma bag and shoes.

Address: BMG MALL, SCO 6, Ground Floor, BMG Mall Khasapura Rewari,Haryana- 123401

Dear PUMA Team, through this complaint letter, I want to bring your attention towards the misbehavior, abusing & threaten by a salesman, who is resident of Rewari city, Haryana State. I was at PUMA store, BMG MALL, SCO 6, GROUND FLOOR KHASAPURA, 123401 on 10-08-25 around 04:25pm for making some shoes & travel bag purchase & that salesman misbehaved with me, he threatens me & start abusing me in local language. I asked the...
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G
gani12377
Jul 29, 2025
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Return not accepted

Address: bangalore

Return was done and not accepted and intiated...
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S
Saily Ghosalkar
Jan 3, 2024
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Ordered shoes from PUMA APP but the order was not confirmed via mail or sms and it does not reflect in the order history

Address: Online

Ordered shoes from PUMA APP but the order was not confirmed via mail or sms and it does not reflect in the order history.

Please note that the payment was successful however the order was not confirmed via mail or sms nor does the details of order appear in the order history.

Mail related to the account - saily.ajit.[protected]@gmail.com...
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D
Dhirender093
from Panipat, Haryana
Dec 26, 2023
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Money debited order not placed

I have ordered 1 pair of shoes at 10℅ extra discount on prepaid and done online payment. Payment is successful i have received receipt mail but order not placed yet. Any confirmation about order is not received yet. I have also send a complaint on Puma customer care email but they don't replied yet. I am calling them continuously but they are not answering their call waiting time is above 30-30 minutes. I am attaching screenshot of...
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H
Hariharan.Durai
Aug 27, 2023
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Worst customer service and refund not processed

I have ordered the product on 06 August[protected] and and cancelled the order on 14 August 2023 because of delayed delivery. They informed they will mark it to return to origin and they will proceed the refund by 22 August 2023 in email but still now they didn't respond to email or giving proper response through phone. They are cheating. Whenever I called the customer service they are making the order out for delivery and they...
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R
RjNonu
from Delhi, Delhi
May 14, 2023
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Ordered shoes from puma but not received any email or confirmation

Address: Delhi

I ordered shoes from puma but not received any email or confirmation from puma. Nothing shows in my order or Tracking shows incorrect tracking number...
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C
Chikkoo
Apr 21, 2023
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Money debited but no order confirmation

I placed an order for puma sliders and the money was debited from my account but i did not receive any order confirmation or invoice.
Please look into this....
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P
Piyushashinde
from Mumbai, Maharashtra
Jan 25, 2023
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Money has been debited from my gpay account. But didn't get invoice/Messages/details from your side

Address: Bhavanimata Co Op Society B7/26, NM Joshi Marg Lower Parel 400013, Mumbai, MH 400013

Money has been debited but not showing order placed or confirmed
And didn't get bill invoice.

I tried placing order in puma app of Puma Cruise Rider Flair Women's Sneakers, then i selected the upi payment option for 5% discount, but the money is debited from my account but the order was not placed and in the "your order" section of app there still shows you haven't ordered anything's yet!, and now i have no transaction...
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D
Devki jd
Dec 21, 2022
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Late on confirmation messages and mail

Address: Bengaluru, karnataka
Website: PUMA

Today i order from puma app and order was confirmed but i did not received any mail or message for my order confirmation. First time i used this app and give me headache.even on app showing nothing ordered yet.money is deducted and no responce from puma.I thought like another it will more featured but actually not.disappointing.Atleast give us a confirmation mail or message that you received our order....
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A
Ashwasana
Sep 8, 2022
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Payment done, order not placed... Not much support from customer care

Website: puma.in

I placed an order from Puma India app and made an UPI payment .. The payment got deducted but the order didn't get placed in the app and it shows that the money is being received by the company .. Need help in either getting the refund or getting my order placed ASAP....
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W
Wizy
from Delhi, Delhi
Jun 29, 2022
Oct 18, 2023
This thread was updated on Oct 18, 2023
Resolved
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Money has been debited but order is not placed

I tried placing order in puma app of puma x redbull shoes, then i selected the upi payment option for 5%discount, but the money is debited from my account but the order was not placed and in the "your order" section of app there still shows you haven't ordered anyting yet!, and now i have no transaction id or anything to show except the money which is debited from my account!....
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24 other people found this review helpful
24 found this helpful
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R
Ruban Kumar
Nov 6, 2020
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Puma Online Scam - Not refunding money even after product return

I purchased a shoe online from puma India site and it got delivered. Fitting was not perfect for my running so I returned back the next day itself. This happened on Aug 20, After that u received redeem link to get my money but it got expired then another link generated and that too got expired. After a week I didn't get any mails/messages for my refund amount so I contacted them and mailed them. The customer agent told you will get the link...
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10 other people found this review helpful
10 found this helpful
1 Comment
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P
Palak28
from Delhi, Delhi
Nov 28, 2019
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customer care services of puma

Address: Kota, Rajasthan, 324006

I want to return a product purchased from puma website, but no one is picking up the call and i am not able to contact puma for making a return request. There is no other way to contact them. Please suggest what to do now. My order number is[protected].
I have tried to call them many times but there is no response. If there is any alternate number please help me....
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A
aman3thakur
from Bengaluru, Karnataka
Jul 12, 2015
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color fade of new shoes after one wash

Address: Bangalore, Karnataka

Hello This is Aman.I bought Puma shoes from myntra.After 5 months there color got fade after one wash and now they are use less.I want to rise a question on there quality of there product what they are delevering to customer.They can return it back or replace It.Please get back to me as soon as possible. email id= [protected]@gmail.com...
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