Claimed

Puma Complaints & Reviews

1
Last updated Jun 14, 2024
Complaints 590
Resolved
91
Unresolved
499
Quick Links
Statistics
Share
Contacts

File a complaint to Puma

Having problems with Puma?

File a complaint and get it resolved by Puma customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT

Puma reviews & complaints(590)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
@
@vinash28
from Jamshedpur, Jharkhand
Jun 14, 2024
Report
Copy

Defective items

I have been a regular buyer of puma products. recently i had bought puma shoes which have been the cause of my complaint since it has worn out within a year without much usage showcasing that it is an old and worn out product when complained at the store i did not get any response .please look forward to it...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
ayush390
from Udhampur, Jammu and Kashmir
May 30, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I had ordered shoes from puma India and i rejected the order when delivery person came on 15 may 2024 since then they are just saying you will be get the refund in 5 to 10 days and their courier partner ecom express is also not responding order id[protected].
they are just doing ofd lock, ofd lock revoked.
Please help.
+1 photos
Jun 1, 2024
Complaint marked as Resolved 
successfully recieved money
Puma customer support has been notified about the posted complaint.
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Saumya Nishi
    Apr 19, 2024
    Report
    Copy

    Extremely disappointing customer care. I had ordered (Ordered ID:[protected] two puma shoes but received only one. When complained the customer care said they can't help because they cannot find any fault at there end and the order was correctly packed and dispatched from warehouse and was delivered without damage. It's not Rs. 100- Rs. 200 footwear, it costs thousands of rupees and to bear a loss/fraud this huge from a reputed brand is extremely disappointing.
    Puma customer support has been notified about the posted complaint.
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sonukwatra
      Apr 15, 2024
      Report
      Copy

      Warranty Claim

      I purchased PUMA shoes from Myntra and these were damaged in warranty period. I registered a complaint with Puma and they agreed to refund the amount. On 22/03/24 a pickup was scheduled by Ecom Express to collect the damaged shoes. Pick up was successfully done with AWB [protected]. But till date I've not received the refund....
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      Dear Puma Customer Service,

      I am writing to express my dissatisfaction with a recent purchase I made at your Keerti Nagar, Delhi Puma Factory Store. On the first week of January, I purchased a pair of PUMA IGNITE V2 running shoes for men at a discounted price of 3000 rupees after a 70% discount. Unfortunately, after only two months o[censored]se, the shoes have begun to burst at the front.

      As a loyal customer of Puma,...
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      A
      Ashish203348
      from Sitamarhi, Bihar
      Feb 19, 2024
      Report
      Copy

      Regarding payment

      Placed an order from Puma India app and made an UPI payment .. The payment got deducted but the order didn't get placed in the app and it shows that the money is being received by the company .. Need help in either getting the refund or getting my order placed ASAP....
      +1 photos
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      R
      Rajesh2510
      from Bengaluru, Karnataka
      Feb 16, 2024
      Report
      Copy

      Defective Product Exchange Request

      Address:# 162, Kanakadasa Layout, 5th Cross, Lingarajapuram, Thomas Town, Bangalore

      Hello there,

      My name is Rajesh Prabhu and I've been purchasing your products and accessories, including a number of sports shoes for quite some time now. My registered mobile number with PUMA is +91 [protected]. The brand's clothing, durability and fitting has always met my expectations which is why I've been a regular customer at various PUMA stores in different cities in India. Over the past 10-15 years, I've bought numerous...
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      S
      Sumit vidhani
      Jan 15, 2024
      Report
      Copy

      Puma one8 shuffle v1

      The net on the side started breaking from the first use, feels embarrassing to wear cause of that...
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      K
      kamvish
      from Mumbai, Maharashtra
      Jan 14, 2024
      Report
      Copy

      Need to repair or replace flip flop

      Address:PUMA Store Chembur - Mumbai Shop 3 & 4, Atur Park CHS, Building 3, Sion Trombay Road Chembur Mumbai - 400071

      I purchased a pair of flipflops on November 27, 2023, but I have not received the bill for it yet. Unfortunately, my flipflops have been damaged and I need to get them repaired. I have checked with multiple Puma outlets, but they have directed me to get in touch with the support team for guidance. I bought the flipflops from the Chembur outlet, which has now shut down, so I am unable to get proper service.

      I have added a snapshot...
      +1 photos
      +1 videos
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      C
      concerned_user
      Jan 8, 2024
      Report
      Copy

      Refund not processed for over 10 days

      I requested return of my order on 17th Dec. But pickup wasnot done. I followed for 10 days and finally it got picked up on 28th Dec.
      But since then there is no update on return and refund status.
      I have raised tickets with customer support several times but they said they dont know where shipment is. its been going over 10 days. I have been following up with PUMA but they didnt respond to my mail or never arranged call back...
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      Address:Online

      Ordered shoes from PUMA APP but the order was not confirmed via mail or sms and it does not reflect in the order history.

      Please note that the payment was successful however the order was not confirmed via mail or sms nor does the details of order appear in the order history.

      Mail related to the account - saily.ajit.[protected]@gmail.com...
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      S
      Shreya11051991
      from Nashik, Maharashtra
      Jan 3, 2024
      Jan 8, 2024
      This thread was updated on Jan 8, 2024
      Report
      Copy

      Money Deducted via RazorPay, but Order not placed

      I tried to place an order online to Puma.com India website
      The payment was pre-paid, I choose Amazon pay wallet
      The money was dedcuted, i got an email from Razorpay on money dedecution but Puma.com displayed message "Payment failed"
      Razorpay has asked to reach out to Puma but I cant seem to get through their helpline number...
      +1 photos
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      1 Comment
      Report
      Copy
      I have ordered a pair of shoes in puma website. Payment is successful but I did not received any order confirmation details.

      Please help to check and resolve the issue
      Contact : [protected], [protected]@gmail.com

      Thanks,
      Sarath....
      +2 photos
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      S
      Shubhamw24
      Dec 27, 2023
      Report
      Copy

      Order not placed but Payment successful

      I ordered one shoes from puma site
      Payment got dedcucted but order not placed

      I have received emails for payment successful receipts .

      Please provide me order id or tracking id

      If not then please refund my money to source account....
      +2 photos
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      S
      Shubhamw24
      Dec 27, 2023
      Report
      Copy

      Payment successful but order is not placed

      I ordered one shoes for which i did the payment and payment is successful but no order id generated
      It seems as if no order is placed.

      Please provide me the order id and tracking id

      If not then please kindly return the money to the source account....
      +3 photos
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      Z
      zankrut patel
      Dec 26, 2023
      Report
      Copy

      Money deducted but order not place

      I order a shoes from puma, when i go for payment on google pay my money was debited from my account but i got no confirmation or email from puma....
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      Z
      zankrut patel
      Dec 26, 2023
      Report
      Copy

      Zankrut Patel

      I order a shoes from puma and when i go for payment my money was debited from my account but i got no confirmation or mail from puma....
      +1 photos
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      D
      Dhirender093
      from Panipat, Haryana
      Dec 26, 2023
      Report
      Copy

      Money debited order not placed

      I have ordered 1 pair of shoes at 10℅ extra discount on prepaid and done online payment. Payment is successful i have received receipt mail but order not placed yet. Any confirmation about order is not received yet. I have also send a complaint on Puma customer care email but they don't replied yet. I am calling them continuously but they are not answering their call waiting time is above 30-30 minutes. I am attaching screenshot of...
      +3 photos
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      A
      Apeksha Gowda
      Dec 24, 2023
      Dec 26, 2023
      This thread was updated on Dec 26, 2023
      Report
      Copy

      Money debited but the order is not reflecting

      I’ve placed an order for a shoe from PUMA application. The money has been debited but the order history is not reflecting.
      Have been trying to reach out the customer support but haven’t received any response till now....
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      1 Comment
      Report
      Copy
      A
      Apeksha Gowda
      Dec 24, 2023
      Report
      Copy

      Money debited but the order is not placed

      I’ve ordered a shoe from PUMA website. The money has been debited but the order is not reflecting.
      Have been trying to reach out to customer support but haven’t received any response....
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy