[Resolved]  Punjab National Bank, Aizawl Branch — PMEGP Loan

Address:

Aizawl, Mizoram

Hello,
I am ms from Aizawl and this is a complaint regarding my pmegp loan that I applied from Punjab National Bank, Aizawl Branch. I applied for a pmegp loan last year on the month of September and had undergone an interview and was being selected by Punjab Bank. The manager that time was resigning and was serving his notice period in the bank so the assistant manager was mostly incharge of it and came to do the site verification and asked for few documents that i had to enclosed. In the meantime, I had submitted all the documents required and the manager filed it and said the new manager will process it after he was gone. so I waited for the new Branch Manager to arrive and he came after 3 months. I approached them again after he arrived, and he again came to verify the site and ask for few more documents which I then keep producing. He said I had to attend a training first and after the training he would disburse my first installment. I called up KVIC and asked them when they would conduct the training and i was being told that they might conduct it after the 15th of this month. In the meantime, the bank called and said they can disburse my first installment before the training and the rest after the training. And that same day, manager said the assistant manager had to verify the site again and write a recommendation letter and sign it, only then he can process the loan. The assistant manager came to verify it, but did not want to write e recommendation letter nor sign it saying he was TIRED. And he said he was going to deduct my loan amount, after everything was being passed.
I was then being told to deposit 10% of the loan amount for the owner's contribution into my account before the loan is disbursed which will be debited from my account by the bank, alongwith a processing fees and few other fees which adds up to more than 3000/- rupees when no other banks that sanctioned pmegp demanded such things before the disbursement of the loan. And along with this, what I would include to mention is that both the manager and his assistant have kept 1 guy incharge of this pmegp loan and probably few other loans too, and that guy, is not an employee of the bank, and that guy had helped many of their loan clients, and whoever those that he helped, their loan is being processed while mine is put on hold with many made up complications that keeps piling up. And i had noticed them receiving money that they, as a banker should not receive, and i had seen them demanding money from the borrowers which some had given. And I believe that my form is being purposefully put on hold because I haven't given or offer any money to them and I did not go to that guy for help, and they on the other hand did not ask for money because I had been working in a bank for a year and a half and during my being a banker I had not demanded anything from my clients.
It's almost end of government financial year and if I do not get at least my first installment by this month, then it will be a lapse, and a waste of my money that I had wasted for paying my rent every month and leasing out my shop for a few amount of money.