[Resolved]  Punjab National Bank, Chanakyapuri Branch, New Delhi — Complaint against Branch Manager

Address:

Central Delhi, Delhi

Dear Sir,

It is with great disappointment I am forced to write this mail to you and I have
a valid reason for not proceeding and shifting my saving account from a poorly
organised government sector bank, Punjab National Bank, having
absolutely ill-mannered and sub standard employees including the branch
manager... to a well managed private bank...

We have a saving bank account with PNB, Sardar Patel Nagar, Chanakyapuri, New
Delhi having A/C No. [protected] in the name of Ms. Priyamvada Arya who is
my Wife.

Further, we have another joint account in the same branch in between me,
secondary A/C holder, and my wife, primary A/C holder, having A/C
No.[protected] where the name of my wife is mentioned as Priyamvada S.
Agnihotri which is the name after marriage and my name as Shrey Agnihotri.

Due to some technical error A/C No.[protected] is reflecting the A/C
holders name as Priyamvada S. Agnihotri which is absolutely wrong as the account
was opened in the name of Priyamvada Arya, it can be cross checked by the
signature of Priyamvada Arya.

Now due to this we are unable to operate the account in a smooth manner and
unable to deposit the cheques issued in favour of Priyamvada Arya.

I have been recently transferred to Indore from Delhi hence i called up
Ms. Usha Kapoor, Branch Manager of PNB, Sardar Patel Nagar, Chanakyapuri, New
Delhi I was astonished and surprised to hear the way she was treating me and
clearly denying to get my problem solved and asking me to visit the branch
personally and get it resolved myself. I requested her that I cannot visit Delhi
for another few months and I need to drop a cheque in this account, she very
bluntly and ruthlessly replied “that’s not my problem”.

Such unparliamentarily language and a rude behaviour is not expected from a lady
that too a Branch Manager of PNB. Forget about solving and addressing my problem
her pitch of voice was so high that I had no option but to keep the phone
down... Earlier also I have faced problems from the employees of this branch due
to their behaviour and hence have hold my hands from doing any further
transactions, which is visible from my statements.

Regards,
Shrey Agnihotri
Mobile: +91-[protected]