On Sat, 28 Nov 2009 04:01:07 +0530 wrote
>Dear customer, With reference to your Reliance Mobile number [protected] for Account No [protected], we would like to inform you that we have not received payment for your Current bill of Rs 874.39 . Please make this payment immediately to enjoy our services. Kindly ignore this mail if the payment has already been made. You can also make payments online by registering for our Online Bill payment services at myservices.relianceada.com For more information on our wide range of products and services visit us at www.rcom.co.in For any assistance, contact us at [protected]@relianceada.com
>Thank you for choosing Reliance, India's No. 1 Network.Regards,Customer CareReliance Communications
On reply of your mail,through PANKAJ KUMAR-[protected]
Dear all members related to customer care billing unit
With reference to our Reliance Mobile number-[protected] for Account No.-[protected], we would like to inform you that we have made extra payment towards our all three months billing cycle.
Details of all billing monthly statement:
Sl. No. Bill Period Bill Date
01. [protected] to[protected] [protected]
A. Previous Dues(Rs.) : 0.00
B. Adjustments(Rs.) : 0.00
C. Payments(Rs.) : 0.00
D. Current Charges(Rs.) : 362.51
Total Amount Due(Rs.) : 363.00
Sl. No. Bill Period Bill Date
02. [protected] to[protected] [protected]
A. Previous Dues(Rs.) : 362.51
B. Adjustments(Rs.) : -936.45
C. Payments(Rs.) : 0.00
D. Current Charges(Rs.) : 1,018.07
Total Amount Due(Rs.) : 414.00
Sl. No. Bill Period Bill Date
03. [protected] to[protected] [protected]
A. Previous Dues(Rs.) : 444.13
B. Adjustments(Rs.) : 0.00
C. Payments(Rs.) : 1500.00
D. Current Charges(Rs.) : 4372.85
Total Amount Due(Rs.) : 3317.00
As per your billing details, you have shown me that I have to pay amount Rs.3317.00
But from outthought understanding my bill which was generated was totally wrong.
Because my last bill should be amount (including service tax @ 10.3%) was Rs.936.45
After so many several times discussion with our all customer care team members from 05.11.2009 till date that, your billing amount whichever shown in your last bill is so much higher which you sent.
Customer care (MS. SATYAVEER OBEROI) have told me from my billing team members have to waiver your amount which you charges (i.e. Rs. 4372.85 – Rs. 936.45 = Rs. 3436.40)
You have waived totally amount : Rs.3436.40, which was charged wrongly, committed through concern customer care.
I don’t know how much amount has been waiver through billing team member have been made.
No any unbilled amount reflected to our account, always amount is reflected to account is 0.00
How I will know that we have used per day extra amount(in rupees).
Total Amount (Previous Dues + Last Bill Dues)
Rs. 444.13 + Rs. 936.45 = Rs. 1380.58
Or approx. total amount : Rs. 1381.00
Whichever I have already paid amount : Rs. 1500.00
Total Net Outstanding Bill Payment : (-119.00) Minus one hundred nineteen only.
Note: Many times my net connection is disconnected & harassing my to pay amount without any reason.
During this process I have face so mentally & physically problem i.e.- high BP, heart problem……..after talking with hour - a - hour talking with customer care.
This month repeatly i have got too much billing amount : Rs.3400.12
Reliance No. : [protected]
Relationship No.
:
[protected]
Bill Period
:
[protected] to[protected]
Bill Date
:
05-Dec-09
Bill No.
:
[protected]
Summary of Current Charges
Amount (Rs)
1. Monthly Rental
817.05
2. Value Added Services (VAS)
2,220.50
Subtotal
3,037.55
3. Taxes
312.87
Subtotal
3,350.42
4. Other Charges
50.00
____________
Total Current Charges
3,400.42
____________
Thanks for your corporation.
Yours truly
PANKAJ KUMAR
Add.: C/O. Mr. Dharam Pal
Plot No.-244/94, Gali No.-04
School Block, Mandawali (Nr. Talab Chowk)
New Delhi – 110 092
Mob. No. –[protected]
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