[Resolved]  Reliance Jewels — Fake promise of No Processing Fee

Address:

Bangalore, Karnataka

I have purchased a Diamond pendent on Feb 24 2013 from Reliance Jewels Koramangala 80ft Road branch. The purchase was done using the HDFC credit card and was converted to 3 months EMI from merchant side. They informed me that there was festive offer going on for diamond jewellery with NO(0%) Processing fee(PF) for HDFC Credit card holders. The same transaction was done and I received the pendent and the bill with the actual Diamond pendent amount. Later I found that the processing fee(PF) was charged in my credit card statement and called up the Reliance Jewels branch at once. I was informed that the PF amount was given as discount in my bill, but I did not find any discount section in my bill. I visited the branch to get it clarified and they informed me to bring the Credit card statement so that they will the PF charged and discuss about it after that. In the next visit, I took my credit card statement and spoke with them and they inform me that there is no offer like 0% Processing fee in Reliance Jewels for Diamond jewellery, which was a big shock for me. After arguing for 10-15 min they tell me there was a miscommunication from the sales person who attended me on the day of purchase. As they are changing their words, it is a dishonour from their end. First they promise of 0% PF and later tell that there is no such offer.

How could we build trust in these people if they are playing with customers emotions and belief. Had they informed about this before on the day of purchase, at-least I would be happy. But now, I have totally lost faith in these people. I planned of buying jewellery from their latest collections, but am very sad that I may not be able to buy any more jewellery items from Reliance Jewels again.

Kindly please take this issue into consideration.

Thank You,
MJR