Reliance Jewels Complaints & Reviews

Subject: Concern regarding gold exchange rate discrepancy

Dear Reliance Jewels Customer Service Team,

I am writing to express my disappointment and concern regarding the gold exchange rate applied to my recent purchase at your Kanchrapara store. On 19th Aug 2024, I visited your outlet to exchange my old gold jewelry for a new piece. However, I was surprised to find that the gold rate used for the exchange was higher than the rate at which I purchased few days ago.

The exchange rate quoted by your staff was different whereas the market rate on that day was different and this discrepancy resulted in a significant difference in the value of my old jewelry, leading to a higher amount payable by me for the new purchase.

I understand that some variation in rates may occur, but the difference in this case was substantial. As a loyal customer, I expect transparency and fair dealing from Reliance Jewels. I request you to look into this matter and take necessary steps to rectify the issue.

My purchase details are as follows:

- Invoice number: TAST[protected]
- Date of purchase: 19th Aug 2024
- Store location: Kanchrapara

I would appreciate it if you could investigate this matter and provide a suitable resolution. Please let me know if any additional information is required from my end.

Thank you for your attention to this matter.

Sincerely,

Bilal

I have purchased few gold jewelry from reliance jewels on 16/11/2023 and was told by the executive that Diwali cashback offer is going on and if I swipe SBI debit card of rs 25000/- I would be receiving cashback of rs 2500/- which is after 3 month of purchase. I made transaction of 2 SBI cards of 50000/- around and was assured by executive that the cashback(5000/-) will be credited to the respective SBI debit card after 3 month of purchase. Now its been around 5 month and I am keep on reaching to bank as well as reliance jewels showroom but no one is ready to resolve it. they are keep on throwing it on each other so I am seeing no use of contacting them. even I have raised compliant with reliance jewells and they closed it saying that mistake was done by executive and offer was applicable only on credit cards. while purchase I have read the term & condition carefully and nowhere it was mentioned that offer is applicable on only credit cards. Kindly help to get the cashback. I have attached the screenshot of invoice and whatsapp chat with executive(mohammed sameer) who explained and promised the cashback and complaint ID with reliance is 5090409

Thank you,
suman kumari

Reliance jewels sambalpur is not giving coupon code after getting VLCC coupon... They are bluffing on the coupon. They are not picking the calls.

Dear Reliance Jewlery,

Important and Urgent for all senior

I am your valuer customer from last 4 years, Multiple product purchase with Hazaratgunj, Lucknow branch and recently with Agra and Mathura store but recent one worse level of experience received from Mathura Reliance Jeweler store.

I have purchased one earring at Agra Reliance trends store and for same product i have ordered Pendel set...

I submitted my jewellery items for service and repairs on 12/11/2023.the expected date of delivery is 30/11/2023.till date no status is updated, calls are not answered when I'm trying to connect with store.. From day 1 to till date I have not received a single call from the store regarding my service update ......

I am writing to report a case of financial fraud that I recently experienced.on 16/11/2023 I purchased a gold ring.
On that they are ok with all the details and policies and on billing time they did a mistake of name mis-match on original bill and give commitment to resolve on next working day.
It was my special day on 18 th of nov I went to out of station to celebrate for 5 days and second day I wound that ring is changing the color on first I ignored I thought that can be polished.

But now day by day my gold ring is getting change the colour it's like white silver on one side .
I informed to store manager Mr Faraz shamsi on 8th day of purchase when I come back to aligarh .
He said we will file complaint regarding this it will exchange after approval.
But still he didn't solve any query either ring metal or bill mis-match.
It's like a game they all are planning to gether excutive is taking time day by day he is like ho jayega me krva dunga 100 💯 exchange hogaa apka ye hoga vo hoga nd all
It arround more then 15 days and they just giving excuse on this problem they are giving fake commitment and now they are denying they are saying ring is ok it is your fault you have to pay making charges and gst for exchange.
One more thing earlier they was saying exchange time is 7 days
Today on of their excutive said 10 days is maximum time for exchange agr ap ajati to ho jata
I want to ask one thing is 8 th day of buying any product is not comes in within 10 days?

Is Ambani sir is giving white gold on the price of normal' gold ?

Is they are giving training to their staff for how to make customer fool?

This is very bad experience with reliance and I was emotionally atteched with that ring and they make fun of my feelings and emotions.
They are mentally harrassing me .now I m feeling like very disturbed if take any step with me feeling or life
Mr Mukesh and their aligarh team will be the responsible for that .

Today they said clearly no for any help or solution Mr Faraz shamsi and their is responsible for my condition and in future if I give any step with my life they all will be the responsible.,

Counter staffs alongwith his head has denied to give written statement provided by reliance about payment procedure what he have told me as the payment procedure is only the same as he is instructing me to follow.this make me very embarrassing because they have also not provided all payment related documents in printed form.

As we purchase the product from Shipra mall gaziabad uttar Pradesh they provide us false and inadequate information about exchange policy which made fed-up and never come to the store for further purchase now we are thinking for police complaint and consumer court they thief no doubt and nothing gonna happen we know but we will spread this information as much as we can on social media so the customer stops to go thier save them selves with...

Respected Sir,

As I have given my chain for repairing due to damage. But Dhanbad reliance jewels is saying. It's not possible to repair the product.

Kindly look at my matter.

Ms Shagun Sharma from Reliance Jewels, Noida Sector 18, called my wife Mrs Charu Verma today to wish her Happy Birthday and offered a Discount of 20% on Diamond Jewellery between 1 lakh to 2 lakhs and an additional Rs 1, 500 discount for today. Ms Shagun Sharma whatsapped to me from her mobile number [protected], pics of a few Diamond sets with their price after 20% discount and assured a further discount of ₹1, 500/-, if jewellery was purchased today. The said whatsapp message with price quotations was sent to me at 12:28 pm. My wife had to leave for outstation at 12 pm, but on my insisting agreed to postpone it by 1 hour. I reached with my wife at 12:45 pm (within 17 minutes of the whatsapp message) and chose a Diamond set through WhatsApp pic for which the quoted price was ₹1, 22, 509 after 20% discount and on which an additional discount of ₹1, 500 was assured, thereby bringing the final price to ₹1, 21, 009/-. As we were in a hurry, I immediately offered to pay ₹1, 21, 009/- and purchase the short listed Diamond set (pic of which with price quotation was sent through WhatsApp).
However we were shocked to learn that within 17 minutes the final price was revised/increased to ₹1, 26, 320/-. I was extremely annoyed as this would mean that a price quoted while choosing a set can be increased by more than ₹5, 311/- within 17 minutes at the time of making payment.
Hence, I have come back without purchasing the said Diamond set.

Sumeet Verma
Advocate

They don't provide accurate details, they just took us granted for all time. From last 4 days we are daily coming but this guy's are really hopeless . At the time of scheme they called us multiple times for getting our scheme open here. But worst ever service I have faced here nobody is giving a good response even including manager. Even on the date 7/10/2023 we asked them to freeze the product for that specific amount but they have not freezed...

I purchased jewelry from the Mira Road branch on 8th October. @ silver3 rings, one nose ring, and one silver bracelet. Both the silver rings had American diamonds and within 2 days the diamonds were coming out of the ring. This is not at all expected from such a huge brand. Please help me with this....

I have bought a gold earing on 6th aug 23. It got broken twicein a span of month.
Til now my wife has wore it two time and both time it has broken. When first time broken I bought it to the reliance jewel store they send it to mumbai ho for repair I waited for 15 days when I got it back and my wife wore it got broken again.
It's gold if it gets broken and missed what I will do kindly resolve the issue by replacement asap.
Store: Reliance Jewel Sarthcity capital mall.

Dear Sir, I have purchased Diamond Earing and Pendant set from Reliance store, Etawah on 20/08/23. ( Art. Code - SKU7080666 and
They sold the set by saying that it is a diamond set. But, on the bill there is no mention of diamond anywhere. Everywhere they have mentioned the word 'stone'. And there is no diamond certificate also. This is the proof that it is not diamond. This is sheer cheating.
Kindly, look into the matter and do the needful.

Cust. ID CS01388350

I have purchased Diamond earrings and Pendant set from Reliance store, Etawah, Uttar Pradesh on 20/08/23. (Article code SKU7080666 and SKU7080667)
They sold me the set by saying that it is diamond, but they didn't provided me any diamond certificate. Moreover, they have not mentioned anywhere in the bill that it is diamond. Everywhere they have used the word 'Stone'. This is sheer cheating.
Kindly, look into the matter and do the needful.

Nitin
Cust. I'd CS01388350

Hi Team,

I have purchased ring from Reliance Jewels on 6th August 2023. When I came home, We have observed that ring (Article code- SKU3251401) is defective from back side and have quality issues. I immediately complained to reliance jewels store by showing the picture of the quality and defect of the ring. They promised to exchange the ring as soon as the new ring is delivered to their store. When I approached their store...

Discount worth 2500 and 20 ℅ on making not provided after purchase of mangal sutra worth 78000...

I purchased mangal sutra worth rs 78000 but discount coupon provided by your company was not accepted by branch

Dear team
I have purchased a set of bangles on date 26/02/2023. It get broken in first use. I complained in store they sent it for repair. After repair it's size became smaller than before. Now I get fadeup up with product as it's about 4 month I can't wear .I request you to refund my money.Store response is also not good as told him to for refund after size but they mailed you for exchange. Very hopeless service. Please contact me on call so that i can explain to you all issues. My contact no is[protected] .I hope you understand and will contact me soon. It's urgent for me. It's about 20days working days still I didn't get any resolution .My complaint ID is 5421189

Dear team
I have purchased a set of bangles on date 26/02/2023. It get broken in first use. I complained in store they sent it for repair. After repair it's size became smaller than before. Now I get fadeup up with product as it's about 4 month I can't wear .I request you to refund my money.Store response is also not good as told him to for refund after size but they mailed you for exchange. Very hopeless service. Please contact me on call so that i can explain to you all issues. My contact no is[protected] .I hope you understand and will contact me soon. It's urgent for me. It's about 20 days working days still I didn't get any resolution .My complaint ID is 4521189.