[Resolved]  Rns Motors, Maruti Service Station, Bangalore — Faulty diagnosis and harassment

I have a Versa which stopped suddenly and was towed to RNS motors. After 15 days, they said that the piston rings & reboring need to be done which may cost Rs.45, 000/= plus.This vehicle has done only 60, 000/= KMS. They refused to let me get another service station to give a second opinion.
They took the vehicle for a trial run to prove Knocking is there in engine without any water in the Radiator thus damaging the Headpacking. Immediately after coming back they found that the Engine was getting overheated as it stopped in front of the gate while coming back.They pushed back to workshop & realised there is no water in the radiator and immmediately filled it up. Water started gushing into the Plugs, Engine, & Exhaust pipe.
Finally, they gave up accepting Head pack gone adding to cost for no fault of mine.
Major repair was projected by Staff, which is not ACTUALLY needed. Unnecessarily they changed Spark plugs, Ignition coils, etc still not able to correctly diagnosis the problem. Blockage of oil filter & not circulating oil in Engine etc.
Even drop charges was not spared.
I had to fight with them to tow the vehicle back to my house because I did not trust them with my car any more.
Finally an EX-RNS motors Mechanic repaired the car within 48 Hrs.
His diagnosis : CLOGGING of oil FIlter, and OIL PUMP not circulating the oil in the Engine.
He cleaned up and ofcourse had to replace the parts that were damaged.
I paid him less than what I paid RNS motors (for only causing more damages to the vehicle).
Incidently spare parts of the Versa are not available easily.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    RNS Motors
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    19%
    Complaints
    95
    Pending
    0
    Resolved
    18
    RNS Motors Phone
    +91 80 2347 4354
    RNS Motors Address
    #2275, Gurguntepalya, Tumkur Main Road, Yeshwantpur, Bangalore North, Karnataka, India - 560022
    View all RNS Motors contact information