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[Resolved]  Safexpress Cargo — Damage and missing of goods

Believing safexpress to be the best logistic solution provider I made a big blunder in my life. There are lots to be done regarding providing better service rather then claiming self to be the best. The awards and certifications became valueless when a customer breaks into tears after receiving a consignment where goods are heavily damaged and even a couple of goods are missing.

The same happen with me when I booked a consignment from Jorhat, Assam to New Delhi. The consignment consists of an old split A/C, 2 musical instruments, (Tanpura and Harmonium) One electrical oven and a metal rack with books. The bill number was 17787027. For safety purpose the goods were packed under wooden crate for which a good amount of money has been spent. There were 5 wooden crates, and one
Gunny bag (rake and books) and open (AC pipes) good at the time of booking .The booking office is Jorhat. (Cont person Ajay Sankar Bora. Cont. Num. [protected]) But when the consignment reached at receivers hand there were only two wooden crates. They were the electric oven and the tanpura.(even the Tanpura was not packed as tight as before loading, hence it was damaged badly.)All other goods came without wooden crate and hence the both panel of the AC and the voltage stabilizer have suffered bad damage. The AC outer panel and the voltage stabilizer was booked as one good and they
were under same wooden crate. But since the wooden crate was removed hence they became two separate good. That is why the receiver even could not understand that one box is missing. That box consists of the harmonium and some books which is not yet found. Surprisingly the at Gurgaon goodown supervisor ( Rajneesh Roy, Cont Num[protected]gave a written comment that he received the articles that way only ( 2 wooden crate, 4 gunny bag and one open).

It is really surprising to see that some culprit can remove the wooden bars from the package when the shipment was under responsibility of Safexpress. Why the goodown people did not report to any body when they found the consignment was not as packed as described. All these articles which were damaged and missed were come from had earned money and lot of emotions attached with them. It’s a shame for India’s best logistic solution provider.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  12 Comments     Updated: ShareTweet

Comments

SafExpress — Damage and missing of goods

Believing safexpress to be the best logistic solution provider I made a big blunder in my life. There are lots to be done regarding providing better service rather then claiming self to be the best. The awards and certifications became valueless when a customer breaks into tears after receiving a consignment where goods are heavily damaged and even a couple of goods are missing.

The same happen with me when I booked a consignment from Jorhat, Assam to New Delhi. The consignment consists of an old split A/C, 2 musical instruments, (Tanpura and Harmonium) One electrical oven and a metal rack with books. The bill number was 17787027. For safety purpose the goods were packed under wooden crate for which a good amount of money has been spent. There were 5 wooden crates, and one
Gunny bag (rake and books) and open (AC pipes) good at the time of booking .The booking office is Jorhat. (Cont person Ajay Sankar Bora. Cont. Num. [protected]) But when the consignment reached at receivers hand there were only two wooden crates. They were the electric oven and the tanpura.(even the Tanpura was not packed as tight as before loading, hence it was damaged badly.)All other goods came without wooden crate and hence the both panel of the AC and the voltage stabilizer have suffered bad damage. The AC outer panel and the voltage stabilizer was booked as one good and they
were under same wooden crate. But since the wooden crate was removed hence they became two separate good. That is why the receiver even could not understand that one box is missing. That box consists of the harmonium and some books which is not yet found. Surprisingly the at Gurgaon goodown supervisor ( Rajneesh Roy, Cont Num[protected]gave a written comment that he received the articles that way only ( 2 wooden crate, 4 gunny bag and one open).

It is really surprising to see that some culprit can remove the wooden bars from the package when the shipment was under responsibility of Safexpress. Why the goodown people did not report to any body when they found the consignment was not as packed as described. All these articles which were damaged and missed were come from had earned money and lot of emotions attached with them. It’s a shame for India’s best logistic solution provider.
Never believe on safexpress
The Harmonium has been delivered today but it is not in woking condition. There is no wooden cover attaced as at the time of loading. Safexpress has to give the answer about such mishappenings.

domestic customer — Missing of goods from the consignment

The company Blaze Flash seems to be a theif company, which is indulged in cheating its customers.
My sister send a courier for me comprising of 3 items but when the courier was received ti my surprise there were only 2 items in it.
I tried to get the details with help of consignment no[protected] from track consignment from Blaze Flash site but no details were found. Even if i tried for help from blaze flash people they arrogantly refused and didnt coperated with me. i lost what my sister lovingly send me.
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Yes, it is right that safexpress have been slacking a lot on the goods of individuals. It seems like they are busy in just claiming themselves " the best in this" and " the best in that" category, but in reality they suck.

Jains sitting at the top only wanna make money and it doesn't matter how it comes.
I have compared their prices and the work, which is nowhere comparable to other courier services.
You can get it done cheaper through DTDC, Blazeflash and others, although I personally like Blue Dart. Blue Dart doesn't get bothered in making false claims, but believe in doing timely delievery of goods.
You can also try Sical, TCI or Gati, but no Safexpress please, because there is nothing of yours that is safe with them other than money.
Yes it is true. We have asked some items from Vadodra to be sent to Rajamundry, we were told that items will be reaching to our office by 24 August 2009 ( Door Delivery) if we opt by Safex & will cost Rs 5500. Same will cost Rs 3200 by other party & will reach on 26 August 09. Thinking that Safex is very good brand name we opted for Safex. Till today 29 August 2009 there is no meesage from Safex.
Yesterday saw the items infront of Safex office side of the road. Safex office is not opened since yesterday morning. Cell phone no.([protected]) written on the Safex office is switched off.
Your service is really pathatic in Gujarat. mainly in south Gujarat and worst in Surat area. Non of the material gets deliver to the customer before a week inside gujarat transit. Your people are expert in writing mails rather than to find a solution. Delivery from Ahmedabad to Surat takes place minimum week of time rarely which is only four hours journey. Might have been delivered before week than a person considered to be lucky one.

People chose Safexpress one of the costliest cargo service due to only one reason i, e safe and speedy process but it is worst service we get. even local cargos provides 1000 times better than safex service.

Problem may happen for one or two transit is it for every transit? If any one of your service people have guts to speak truth or face the reality regarding your service, Speak to me. Such a poor service never seen in my career.

Regards:

Sunil Yadav
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Hi

i know i m too late to comment on same,

Firstly really i am very surprise to know about that how bad service Safexpress has given to you as a Safexpress well-wisher, i would like to apology for same, but dear i would like to say that you can not compare the service level of a company on the basis of a single shipment, i would like to say pls go thru all the details then you can compare it's service level, for example if it's service level is 99 % then might be that given complain comes in 1%.

so i would request to you that, in future if you face any problem with safe's service just complain it to their seniors you will defiantly get the solution (might be it can take time) a lot of reason might be for delay/damage (as you must be aware that in India we face daily a lot of riot/strike/very bad road/road accident/nature problem etc).

Secondly
if you are talking that a local transport can be better then safe then i am agree that it might be but just suggest can he pick your single cartons and droop that at Chennai/ or anywhere other city? i think he can but he will charge you of a full truck but Safexpress charge you only for a carton not for full truck.

Overall Safexpress service level is too high rather then other cargo company that’s why it’s getting awards from different-different organization.

Note:- this is my per personal view it can not be consider as in any other way.
Did not find any information about our shipment booked from AMBALA on date 13.12.09 with docket no.18472452.
safe express !!!
my personal experience is that i shipped a cargo from meerut to kerela and it has taken them 20 days and it still has not reached the place...
they say it will reach tomorrow... God knows as they have been telling me that for the umpteenth time!!!Never ever use safe expess i[censored] want to get your things done on time...
consignment number 31641696
One of the worst nightmare I had working with Safexpress. This is the fifth time I had to undergo this pain. Safexpress promises to deliver in five days today is the tenth Day and yet its not delivered the whole delivery system is a rot. They have updated that delivery failed due to usefulness attempt while I was constantly in talk with them and the concerned person said that they have forgot to put the conignment in the delivery vehicle, and not its my fault. The man here Mr cHandreswar and Mr Srinivas both are big dumbos, good for nothing, now after calling them so many times they have switched off. Due to the delay in delivery I am losing business worth Rs 20, 000 daily. Would Safexpress not bear the loses. I swear in my whole life I would not do any business with Safexpress. but saying so the company safexpress should not be left free they need to be penalised, if there processes and operations is not good in hyderabad they should not do business here instead of making customers life hell.
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