Safexpress Complaints & Reviews

Dear Safexpress Team,
My shipment with Waybill No[protected] has not been delivered / was damaged / staff behavior was poor.
Kindly resolve the issue immediately and update me.
Name:Remya
Mobile Number:
Address:...

I am writing to formally lodge a complaint regarding the recent delivery of a heavy machine by Safexpress Shillong.

The delivery was attempted without any prior information or coordination from your team. As the machine is extremely heavy, advance intimation was necessary for us to arrange proper manpower and unloading support. Unfortunately, even the delivery personnel who arrived were unable to lift or handle the machine...

Lr no[protected]x6 dt 19/2/26 from nagpur to guwahati
not delivered to us against our severe request
please arrange to deliver our consigment as soon as possible
consignee----india auto enetrprises
consigner-----pix transmissions limited
from india auto enterprises
24 shreemanta market at road guwahati-781001...

I have sent my bike using bike express(way point number[protected] from Shillong to Kollam . The fuel tank got crushed from top and need a complete replacement.
I need review of professional commitment on SAFE and Quality from Safe Express.

I have done a full payment on upfront trusting your company. But disappointed the delivery.
I need to be sufficiently compensated for my loss....

Dear Safexpress Team,

I am writing to bring to your attention that my mobile number ([protected]) is being used to schedule or receive multiple suspicious deliveries without my consent or knowledge. I have never shared my number with Safexpress nor authorized its use for any deliveries.

Please investigate this matter urgently and take necessary action to ensure that my number is not misused further. I request...

Dear Sir/Madam,

I am lodging a complaint in customer forum, regarding a missing item from my consignment (No.[protected]. Despite reporting this issue via ticket No. 01653564 and providing clear details of not receiving the full consignment, the ticket was closed everytime without resolving the issue. I am still missing 1 box from the consignment.

I request:
- Delivery of the remaining missing item.
- An approximate delivery time for the missing item.

Despite follow-ups, the issue remains unresolved. I seek assistance in resolving this matter.

Sincerely,
Ratan Pal
[protected]

Promise Delivery date[protected]
LR Number [protected]...

I ordered a product from Kent and it was to be delivered by safexpress it has reached my city on 18th April but it is not delivered till now. In the tracking menu it is showing that the product was undelivered
But I didn't received any call from any delivery boy when I tried calling customer care on 20th April he said that product would be delivered next day but it wasn't delivered I called customer care again the next day he said the same thing again and now when I am calling the customer care no one is picking up the call.

Consignment No.[protected] dated 20.02.2025 was booked from Lucknow for delivery at Hindustan Aeronautics Limited (HAL), Barrackpore by Air mode only. HAL is a Maharatna PSU under Min of Defence, Govt of India. It should be delivered to Barrackpore latest by 21.02.2025 (AN) in Air mode. However, when we raised the issue for non-delivery of the item with customer care on 23.02.2025, they informed that the PIN code mentioned was wrong and...

Hi Team,
This email is with respect to file a complaint against the subjected issue where the goods have delivered in a fully damaged condition whose issue has been escalated a week back to local jodhpur office (MR. Rocky) and via email as well to [protected]@safexpress.com and [protected]@safexpress.com on 21st Jan, 2025 but no response received as yet. The shipment was insured.
Our companies official email id is miilee.[protected]@gmail.com.
In total 4 articles were damaged, 3 chairs and 1 dining table, whose photographs have been attached.

We are completely stuck and client want the full refund of the articles. I have also attached the waybill copy alongwith the remarks for your kind review and action at the earliest and oblige.

Requesting you to kindly look into this and resolve the issue with full refund of the damaged articles.

Regards
Hitesh Khandelwal
Path Entertainment

I'm expecting parcel from Pune on 24/10/24 or 25/10/24, which was delivered on 21/10/24. But nothing was received, so we checked and found it's getting delay because of Diwali. When we asked but other delivery companies are delivering material 1- or 2-days delay then why not Safe Express. They forwarded a statement stating that delivery delay because of Diwali, on checking i find out that letter was issue on 28/10/24. That mean they are delaying material purposely or lost my material. Because from Pune to Mumbai any company will deliver the material in 2 or 3 days or maximum 4 days. But they are saying it's delay because of Diwali and we issued notice for that. My concern is that before issuing their notice my parcel should be delivered on site.

Dear Sir.
I am writing to complain about damages caused to my almirah and some contents after transport services. Sent almirah without damaged in your safe express transport service srinagar Jammu and Kashmir to suratgarh rajasthan. Waybill No.[protected] Ship date. 29 Sep 24. And received date 20 Oct 24
On arrival luggage (almirah) at Suratgarh Rajasthan. I discovered damages to the following items of my luggage:

1x Almirah Rs.12000

It has been 10 days since my package was sent for delivery by me it has not been delivered yet. Still shows its in transit...

Sir
I want bring to your note about non delivery of the bsnl equipment with ref no[protected] to be delivered at Tallarevu near kakinada
delivery person came without unloading people and asking us to arrange people for unloading

please instruct the concern for early delivery

Hi, Myself Jasper, I have been delivered with a parcel today 22/08/2024. My waybill number is[protected]. the bed which has been delivered has a big hole in it. How can be a big hole in the furniture? Could you please check and provide the compensation. I have also attached the picture with the delivery persons.

Sent my luggage from through safe express from airforce station salua to airforce station bikaner on 31st may 24.my entire new luggage hasbeen damaged by courier company while doing parcel.I have claimed rs 32999/- amount but I havebeen given only 12000 for my entire loss.
Details of my claim---
Waybill No.[protected]
Consignee name-pawan singh
Email id- [protected]@gmail.com
Contact details-[protected]
List of damaged Items -03 items
Value of damaged Items-40000 rs.
Claim Amount -32299 rupees
Bank account number:[protected]
IFSC code:SBIN0005167
account holder name: Pawan singh

I sent my motorcycle from Pune Hub to Chandigarh on 1st June 2024. I received the motorcycle from Chandigarh Hub on 8th June 2024. After the motorcycle was unpacked, I noticed that the front indicators were broken and the number plate lamp was broken.
The supervisor took my signatures even before the bike was unpacked and that didn't give me a chance to inspect the bike before signing. This is a fraud.
During home delivery of the bike, I was surprised to see that SafeXpress didn't have a minor arrangement of a ramp to unload the bike. There were several boxes and other goods kept un top of the bike, inside the truck.
SafeXpress treats motorcycles the same way they'd treat a sack of potatoes.
The complaint that I had registered at Chandigarh Hub, just seems to be an eyewash with no action.
SafeXpress is not safe for motorcycle transport.

Dear Sir
This is to inform that, i am working in a private job and my job nature is transferrable throughout India, i have transferred materials from Coimbatore (Tamil Nadu) to Borsad (Gujarat- Anand Dist) on 06.06.2024 and 07.06.2024 Via Shipment[protected],[protected] &[protected],

In this connection, it is desperate to inform you that the material delivered was broken (TV LED broken, Almirah, Cot, Mattress teared, vessles damaged, bike damaged), i have explained this concern to transporter in coimbatore Mr.Sethuraman[protected], he was telling that for claiming i should have lodge complaint in gujarat by saying that material received at broken at the time of delivery... Working in a private concern i always used safe express for transfer but this time i had bitter experience with safe express that my material unsafely delivered..
Kindly look into this and need clear indication about my claiming sir.

I wanted to let you know that even after I mentioned our materials were getting damaged before, the latest order still got damaged despite us taking extra precautions by packing it more securely and using fragile tape. This is the fifth time I've had to deal with upset clients because of Safexpress. One client even said that their name doesn't match their service. We can't keep using this service and we're going to spread the word on social...

We had booked a parcel on 28th May but last 7 days no update till now
Docket Number[protected]