Claimed

Safexpress Complaints & Reviews

4
Last updated Nov 26, 2022
Complaints 947
Resolved
704
Unresolved
243
Quick Links
Statistics
Share
Contacts
ADVERTISEMENT

File a complaint to Safexpress

Having problems with Safexpress?

File a complaint and get it resolved by Safexpress customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
ADVERTISEMENT
Safexpress
Customer Service Contacts

Safexpress Website

Safexpress Head Office Address

Mahipalpur Extension, NH-8, New Delhi
New Delhi
New Delhi District
Delhi
India
110037

Safexpress Phone Numbers

Toll free
1 800 113113
159
141
Phone
+91 11 2678 3281
96
128
ADVERTISEMENT

Safexpress reviews & complaints(947)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest

I had booked safexpress for delivering my items from Siliguri to Hyderabad. The items were handled very badly it seems, such a tuff bag was broken. They have broken 2 items of mine - My one bag which was bought newly worth 12k and a chair worth 8k was broken.

Details of delivery:

12-Nov-2022 under request No. REQ[protected].

As per our records your consignment has been collected on 14-Nov-2022. The Waybill details for the same are mentioned below:

[protected]
+3 photos
Safexpress customer support has been notified about the posted complaint.
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
    Report
    Copy
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    I booked a courier service from Thane to Lucknow. My courier has arrived at Lucknow hub on 11th Nov 2022 and has not yet been delivered to my address. I don't understand the reason of holding my parcel. I tried contacting Lucknow branch but they are not even picking up calls. I contacted Thane Branch and they also have no idea about why my parcel is being hold. The parcel contains food items which are perishable in nature. I paid Rs. 1000 for courier service and the parcel is worth more than Rs. 5000. I want them to refund my money, compensate for the food in the parcel that might have become bad to consume and also compensate for their poor service
    Nov 15, 2022
    Complaint marked as Resolved 
    Safexpress customer support has been notified about the posted complaint.
    Apologies. Kindly share you waybill number and contact details so that we can assist you in a better way.
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      Sir

      I have been submitted a claim against my damaged / missing items since long time. Inspite of repeated reminders / requests/ customer contacts carried out by me but any one not responding till date on the subject claim. Hence, complaint letter and photographs again submitted herewith for your necessary process please.

      My mobile no is [protected]
      My email is misro.[protected]@gmail.com

      An early action is requested.
      +3 photos
      Safexpress customer support has been notified about the posted complaint.
      Apologies. Kindly share your contact number and waybill number so that we can assist you in a better way.
      Apologies for the inconvenience caused, kindly share your contact details and waybill number again with us so that we can assist you in a better way. The contact details shared above are protected and we cannot access it.
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      2 Comments
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        Hi, I have purchased a product from Amazon and it has been shipped through safe express and it is supposed to be delivered to me by 22/10/2022. I could see from the safexpress carrier website the product has reached a city near to me by 22/10/2022. The issue here is it is moving out from that location kurnool from past one week. I simply didn't understand why are they holding my shipment, I have raised multiple complaints both to Amazon as...
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        Our material has been delivered at another place and the company authorize service provider is not helping us
        Contact no [protected]...
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Product delivery required janelder to pune, Product 9 oct available in pune hub, After that still now no body can proceed for delivery.
        Personally arrange truck for delivery but no body attend only loading.
        This item cos around 6lac Product, I am suffer for that.
        Mrs Kulkarni
        Mr vijay kumar
        Pune hub safexpress
        Safexpress customer support has been notified about the posted complaint.
        We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Safexpress — Damaged goods delivered by Safexpress

          I had got 10 boxes delivered by you on 11th Oct 2022
          YOUR SAFEXPRESS person at the time of delivery said write UNCHECKED - Subject to verification of damage later.
          I HAVE A WRIITEN PROOF AND COPY OF THE POD WITH SAME REMARKS

          TOday 14th october i checked and found that 6 out of the 10 packs are damaged - with the product broken inside

          can send you pictures also

          AWB number[protected]br...
          +24 photos
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Safexpress — Not fulfill the promised service

          I booked my bike as parcel from Mathura (UP) to Pallassana, Palakkad (Kerala)... the company promises a door delivery service and i pay Rs.8000/- full amount for that service... but when it reached in Palakkad office they called me and asked to take the bike from there... i told them that the office is 30 kms away from my home and request to make door delivery... they didn't accept and they give me a reason that they have no suitable vehicle...
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          Sir i send my bike fm vizianagaram to Delhi via safe express logistics Pvt Ltd but when i receive at Delhi in damage condition as given photo attached.

          Pls claim...
          +3 photos
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Safexpress — Underpaid damages cost for their bad service

          Waybill:[protected]
          Phone: [protected]
          SafeExpress had my bike with them for 1 whole month.
          My bike was totally damaged when I recieved it on August first week. It took them 1 whole month to deliver it to me. They said they will compensate for my damages but I only received 20000rs, while the total damages are estimated for 50000rs and i had submitted all the proof regarding those damages.

          Now they are saying...
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          Waybill:[protected]
          Phone: [protected]
          More than 2 months now since I shipped my bike through SafeExpress. My bike was totally damaged when I recieved it on August first week. It took them 1 whole month to deliver it to me. They said they will compensate for my damages but I haven't had a response from them for a month. Still waiting on their response regarding the damages.
          This is totally unacceptable, for the last 2 months...
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          I Requested for cancellation of Shipment from meerut UP to Kashmir Bearing number[protected]

          The manager at Meerut City Branch accepted the request and promised that he will send the consignment back to the origin.

          In this regard sent a mail to the [protected]@safexpress.com as well.

          Neither the consignment has been sent to the origin not the manager is answering my calls.

          Please solve the matter asap

          Regards
          Kabeer
          [protected]
          Stallion Sports
          Safexpress customer support has been notified about the posted complaint.
          Bangalore shri krishna miss behaving for me parcel delivery time. So this is note fair i m safexpress regular customers next time I don’t work from safexpress. B coz shri krishna so ruddly behav
          Apologies for the inconvenience causes. Kindly share your waybill and contact number to assist you in a better way.
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          2 Comments
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
            Report
            Copy
            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Safexpress — Broken products received

            I received broken products around 7000 rs from safexpress delivery service. I paid half of purchase amount to safe delivery. But I received 3parcels of fully damaged for waybill number[protected]. No one give response to broken products and worst service in safexpress. Very worst service & waste of money....
            Helpful
            Be the first one to find this review helpful
            Found this helpful?
            Write a comment
            Report
            Copy
            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
            Report
            Copy
            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Safexpress — Customer support executive is not responding

            I have booked my pick up from 711102 for the date of 25 aug 22, and i planned my journey for our Station accordingly. But after waiting since morning I didn't get any call from any side regarding my pick up...and finally I dialled to howrah brach office they refused to pick up my courier as per the scheduled date . Now I am in tension what to do next because I have a planned journey for the next day and they have refused to pick my courier...
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy
            The service was pathetic.. I sent one medium trunk box and bike...
            But on delivery i found the lock of box and upper panel was damage..
            Safexpress customer support has been notified about the posted complaint.
            We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
            Helpful
            Be the first one to find this review helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
              Report
              Copy
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              Safexpress — Receiving short Goods

              Delivery Received Number :- [protected]
              Waybill Number :[protected]
              This was the third time that we are receiving goods shortly, the case is party damage and the good inside it was short.
              the goods cost almost 1900rs to 2000rs.
              We request you to take proper action against it....
              +5 photos
              Helpful
              Be the first one to find this review helpful
              Found this helpful?
              Write a comment
              Report
              Copy
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
              Report
              Copy
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              Safexpress — Waybill Undelivered Customer care number no picking call

              I was expecting my package to arrive 2 days back but yesterday package was out of delivery from morning but in evening got status Waybill Undelivered? May I know what is reason package couldnt be delivered and why i dont received any call or message on phone for same? Why didnt delivery person even cared to call me once?

              Calling customer care number from morning but there is no to pick a call?

              Waybill Number:...
              Helpful
              Be the first one to find this review helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              My Luggage Box was perfect in condition before the luggage collection from Bathinda, And at the time of pick up also it was in good condition .But after the door step delivery Luggage Box was completely damaged. My Way Bill No is[protected]. Please take a necessary action about my complaint and give me a negotiation or favourable solution for this property damage.
              Safexpress customer support has been notified about the posted complaint.
              Helpful
              Be the first one to find this review helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit

                Sir/Madam
                My Luggage Box was perfect in condition before the luggage collection from Bathinda, And at the time of pick up also it was in good condition .But after the door step delivery Luggage Box was completely damaged . Please take a necessary action about my complaint and give me a negotiation or favorable solution for this property damage.

                With Reagrds,
                Anandhu S S
                Safexpress customer support has been notified about the posted complaint.
                We apologize for the inconvenience caused, kindly DM us your contact details and waybill number so that we can assist you in a better way.
                Helpful
                Be the first one to find this review helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                  Report
                  Copy
                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                  Safexpress — Website not working and nobody picking up calls

                  I ordered a bicycle from firefox and unfortunately, they have safexpress as their courier partners, their website has been nonexistent for 5-6 days, and their toll-free number is not working also nobody is picking up their head office phone number as well iv also noticed that sometimes it rings and sometimes it shows that its busy it's clear that they are deliberately ignoring calls. it's just hopeless with safexpress PLEASE DONT EVER DO...
                  Helpful
                  Be the first one to find this review helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy