[Resolved]  Samsonite - Bag — Defective Product

I purchased a full prices Samsonite bag and its handle gave away in the first few days of hte usage in New York. Samsonite caims their products are tested and are of best quality. But if why they cannot take responsiblity when it is defective for the damages as well repay for hte bag due to the defective products? The details are as follows:
I purchased my first Samsonite back quite some time back and than had good experience, wanting to repeat the same I did buy a new one for my US trip, but well never knew that some day I would be writing this.

SAMSONITE HAS AGREED TO JUST ACT ON THE WARRANTY AND NOT ACCEPTED THEIR PRODUCT IS DEFECTIVE AND HAS NOT ACCEPTED TO TAKE UP ANY CLAIMS DUE TO DAMAGES. THIS IS UNFAIR AS THEY SELL A DEFECTIVE PRODUCT AND THAN DO NOT ACT RESPONSBILE.

Bag: Spinner 75/28C - Black
Purchased: 07thJan 2008.
Experience:

I started my USA trip on the 23rd Jan 08 and came back today. Just the third day of working in USA and your bag handle on the top side came off. I am a fashion company and we take these bag as when in NYC we need good bag to roll and run between taxis and appointments. But SAMSONITE really failed in basic parameters of the bag and surprised me by performing that the bag handle can go off. A total Shock and left with me with a lot of harassment to me during my entire trip. I had to carry the bag to all the appointment without handle and struggling in front of my customers like a fool. I have been harassed and tortured due to SAMSONITE. I know you will sweetly tell me that we will repair the same for us or replace us. But we do not buy the bags to face such torture.

The bag was filled up as per the US regulations of 50 Lbs or less. The tickets of my travel and the bag all is available with the purchase invoice at my residence. We are herebay raising the following claims on SAMSONITE for the failure to perform.

Rs. 75, 000 for the harassment and the torture faced.
Full refund of the enclosed payment done for the faulty product you have supplied to us.

We will return the bag to you representative who will be coming along with the above payments. If we do not hear from you on the settlement I will be moving the issue to the press and than later take a legal route.

Let me add, I am X Hong Kong resident, Member of American Chambers of Commerce and also running my own business with exports to more than 10 countries. We know what we are writing and what we have suffered through during my trip. Additional any further legal expenses will also be to the account of Samsonite.

Further we will no way be returning this bag to you or allowing it for repair unless the full claims are settled.