[Resolved]  Samsonite — defective laptop bag

Hi,

I bought a Laptop Bag of Rs 6300/- its being around in eight months before.
It's hanging belt huck from leather side has been broken.

Samsonite Gurgaon dealer is saying its not a mannufacturing defect (the local small shopkeepers excuse)

I know that problem has been created only because o[censored]sing a cheep quality leather. Customer buys Samsonite not only for the brand or status perpose as well as best quality also. at the time of buying dealer says its my responsibility keep your eyes close and take this bag its three year waranty bla bla ...

why should customer come to the big bangs, think over it what is the differance between small shopkeeepers and big Multinational brands think about it. It is not a metter of mine or my type of numerious clients its a metter of your Pride your Goodwill and Value.

Thanks
Prashant Sharma

i bought a samsonite laptop bag on april 24, 2010...for Rs 1550 from P.K.TRADERS(dealer), KOLKATA...i was said it is water resistant ...but when i was caught in rain my laptop and my N81 phone was ruined...i rushed to the dealer on the same day.but the dealer was a good guy he really understood my problem.where in he gave me the sales representative number..his name was Partho ...he asked me to give me a call after three days since he will be busy in the last week...i asked for repayment but he said it is nlt possible...he asked me to go for 1750 rs bag and he asked me to pay extra 200 rs ..i accepted to that also..i asked his manger number but he didnt give it, , , his manager was MR Anindo Bhattacharya...i called him on 02/06/10 he said he will be delivering the bag of 1750 to the dealer ...i called him 03/06/10...and i also added that the dealer is not having the 1750 bag..he said he will send it the nexr day...where in i called him 04/03/10...he is giving me the same information like the dealer is not having the 1750 bag .which i said it to him before...today morning i gave him a call...i reminded him to deliver the bag to the dealer..he accepted to it...when i contacted the dealer he informed that he didnt receive it...when i called Partho the sales guy there was no response for 3 hours i was trying his number from my office but no response ..after sometime he switched off his cell phone...when i called from a differnt number .the phone was picked by different person stating there was no person called Partho...he is palying a cheap trick...i didnt expect or even imagine AMERICAN TOURISTER or SAMSONITE to have this sort o[censored]nworthy people...and i have no answer for my N series mobile my laptop which was ruined by this bag...i believed it to be water proof but it let me down...and the customer service they offer also is very very cheap...i got a email address from Partho where in he stated that i can file a compliant...i filed a compliant on 29/05/10...where in i got an automated mail stating that i will be getting a reply within seven days where in i didnt get anything till now...am totally frustrated with you guys...i didnt expect an international concern to behave so cheaply to its customer...my time, my money which i invested in this bag, then my dell laptop and my N series phone put together worth Rs 50, 000(approx) ruined coz of this bag and the treatment i got from your sales representative is really annoying...it unfair and you guys are unfit to say you are a international firm...i will not turn to samsonite and its products in future and will convey the same to my collegues as well...the money i earn i hard earned...i need to toil a lot to make money...i lost my money that is one side and the other side am was bitterly hurt by your customer service ...good bye samsonite.

thanks