[Resolved]  Samsonite Supported Brand - - Lavia — peeling of outside leather of bucket bag

Address:

North 24 Parganas, West Bengal

I had bought a 'bucket bag' with steel studs of the La via company from the Samsonite showroom in Salt Lake City Centre -I (ground floor) Kolkata, West bengal. The purchase was made approximately 7-8 months back for a considerable high price of sixteen or seventeen hundred rupees.It was quite an attractive and new launch(hardly 3 to 4 months) and had a good market response.On the day of my purchase, the outlet had just two stocks of this item-- one, a blue variety and the second was the white bag but with a minor defect i.e.three scratch marks on the leather of the right handle. Upon asking, they clarified that due to this defect they are allowing a reduction of price, which was otherwise priced at approx. 3000/- but beyond this they assured me of no other damage. Feeling assured, I bought it but after that, with just one usage on a tour to Srinagar, I have surprisingly noticed a sudden, patchy, blackening of the feather-white surface leather colour with molecular, sporadic, black dots settling on it. Along with this, after a lapse of 18-20 hours, there is gradual peeling of outside leather. The look was so atrocious that after a tour of 9 days I had to pack my hand bag and put it in my luggage and carry it back to Kolkata. In Kolkata, I had approached the Samsonite outlet in city center-1, who had taken several photos of the affected areas and sent an e-mail to the concerned authority. But no response has been recd as yet.

Mrs Rumela Ghosh
w/o Major Rahul Ghosh
FE 264,Sector-iii,Salt Lake City, Kolkata-700106, West Bengal.([protected])