[Resolved]  Samsonite/black Leather Laptoptrolly — Unsmooth Scrolling After Wheel Replacement in company service centre.

Dear Sir,
I have purchased one Samsonite Laptop trolly Bag[protected] Leather COLL.II[protected] CM BLACK from S.M.Trading Co, A22 New Market Kolkata 700 087 ph no[protected]/32905867 on 7th JANUARY 2008.I was very satisfied with its performance.
Suddenly I found wheels were cracked so I came in touch of one of your dealer & received the mob no of Mr.Barik Service Engineer of samsonite kolkata .With his guidance I had left the same to your Park Street Show Room for five days in june 2009 for the replacement of the wheels.To day is the first day after i got the Bag delivered started using & while going to
Guwahati at kolkata airport once again one wheel got detached & left me to a great trouble .I called once again Mr.Barik & taken the Bag to Mr.Binod Technician at Guwahati Samsonite Dealer.To day I received back the same with absoloute disatisfaction.The allignment got out of order with no smoothness at all.At the time of collecting the Bag Mr.Binod had left for Siliguri so I could not met him.He just fitted the wheel & kept ready for me.
Before the change of wheels the Bag was well balanced & smooth rolling.I am really astonished to have the after sales Service from the Company like Samsonite.I am really spell bound.
So, I request you Please help me to get my Bag as balanced as smooth rolling as it was before wheels replacement from your end.
Looking forward for your kind attention & early reply in this regard since I need to travel very frequently.
With Thanks & Regards,
Amitava Ganguly.
Divisional Sales Manager.
Tha Himalaya Drug Company.
61, Chandan nagar
Hooghly.West Bengal 712 136
Mobile No:[protected]
22nd July 2009.