Comments
This HOSPITAL is a death chamber where a lot of innocent patients have died, kindl avoid it
Pankaj is that in this world who needs incompetent dumb beautiful women to remind him of his existing Manhood
Rumours are circulating in the market, Shalby Hospital has gone bankrupt, soon to be overtaken by a major hospital,
the hospital does not even have enough money to pay for the consumables and surgical instruments required for the surgery, very limited staff.
please dont get operated in this hospital, go to some other hospital like sterling or CIMS, i[censored] to remain alive
the hospital does not even have enough money to pay for the consumables and surgical instruments required for the surgery, very limited staff.
please dont get operated in this hospital, go to some other hospital like sterling or CIMS, i[censored] to remain alive
female staff in this hospital is sexually harassed, no woman is safe here. I have also seen that the male surgeon finger and tinker with female private body parts of the female patients when they are sedated before their operation, i have seen this with my eyes.
please dont send any feamale to this hospital
please dont send any feamale to this hospital
One of my friends recently had an accident and was admitted to Shalby Hospital, he was looted by one doctor known as Pranav, literally he was cheated,
Mr Jaiswal, just going thru the posts, its only you who has a problem with the hospital ! Is there a need to use foul language to prove what you are writing ?
OMG...after reading this now i am really scared...i am from kolkata and my mom is suffering from arthiritis and needs to undergo knee replacement surgery at the earliest...i have even booked the tickets and operation date with teh secretary of Dr. Vikram Shah, Ms. Priyal...
What should i do now?should i proceed ahead with the operation or back out...
Guys...pls advise...
What should i do now?should i proceed ahead with the operation or back out...
Guys...pls advise...
@ swati.s : Mam, No worries, you can go to Shalby, excellent set up, excellent nursing, surgery, pre and post surgery care, everything is superb ! We have had so many surgeries done there in our family, every one is so happy ! Dr Vikram takes utmost care, always, Please proceed, make your mother comfortable and happy there after ! :-)
Same happened with us 2 yrs back..and the murderers in SHAILBY HOSPITAL are :
Dr ASHISH SAXENA (Physician)
Dr TEJAS (ICU)
Dr Bhaveen Sheth (Medical supervisor)
I lost my dad because of them and the staff negligence..i am still fighting against it. please show me the way.
Dr ASHISH SAXENA (Physician)
Dr TEJAS (ICU)
Dr Bhaveen Sheth (Medical supervisor)
I lost my dad because of them and the staff negligence..i am still fighting against it. please show me the way.
Thought i will also share my review:
Positives
There are a lot of Knee replacement surgeries done every day, so this gives good experience to the doctors. In my opinion the Physiotherapists and Doctors were up to date and professional in general and I hope the result from the surgery will be as expected. A few good people I came across during the stay Ms.Kalawati the attendant was good. Ms. Hemlata (training coordinator) was helpful. I believe Mr. Kuntal and Ms. Deval (medicare facilitators) were also helpful and did their job well.
Negatives:
Attitude of some of the service staff, nurses and even doctors were not acceptable. Job awareness in the people was very low as I have sighted in my experiences below. 4
Experience with Mediclaim department and facilitators at front desk:
Below is the story with the mediclaim facility:
Day 1 attempt 1. (5pm 23-July 2012): started the cashless process, submitted the relevant documents and gave the email id of the office agent who could speed up the cashless approval and requested the lady at the healthcare facility (Ms. Neelam) to send the claim form to the agent, she ensured me that she will forward the forms and asked me to leave. The office agent had ensured me that he will get the approval for cashless treatment within half an hour of receiving the claim form.
I arrange 40, 000 cash (withdrawal limit for one day from ATM) and got the admission done.
I was told to arrange cash of 4.1 lacs Rs for the operation. Shalby does not accept check and people in account suggested that I could transfer online using the internet at fourth floor. Ms. Priyal the facilitator told that hospital is not a cyber café and I can not use the internet for transferring the money, while I understand that she was following hospital’s policy but (from a patient’s and relative perspective) I feel this is one place where an admission facilitator can help people already troubled with so many issues (traveling to unknown city, arranging all the funds and other issues such as approval for cashless healthcare) at no major cost to hospital ethics or hospital earnings, this would have only helped me improve the image of hospitality from the hospital, in my opinion it is important to differentiate the services at hotel and hospital.
We were told surgery was planned for 24 July 2012 10:15 AM. (Patient on fasting)
Day 2 Attempt 2 (24 July 2012 9:30 AM): When I enquired from the office agent for the cashless approval he informed me that he has not received the claim form. I rushed to Ms. Neelam, only to find out that she missed sending the claim documents to my office agent. I asked her to resend and made sure that she sent it in front of me this time.
At 10:45 AM I enquired that why the patient was not taken for surgery and I was told by the desk people on 4th floor that a delay of 45 -60 mins is expected.
At 11:40 AM: I started making fuss of the situation since the patient was hungry and nobody had informed us anything about operation, only then I came to know that the patient was not taken to OT because the approval was not received and the amount for operation was not given.
I enquired with the office agent and came to know that the approval of Rs 100 was granted because Ms Neelam at the mediclaim facility did not fill the expected amount in the claim form (or it was not visible as Ms Neelam claims). In the end I was able to shove of 1.4 lacs cash and remaining amount of 2.8 lacs was accepted by cheque with the help of Dr. Agarwal’s reference (This allowed the account to provide clearance for the operation and the operation was started).
Day 2 attempt 3 (24 July 2012 ~12:30 PM): Ms. Neelam at medicare counter finally filled the amount at this time I requested her to copy me on all the emails she sends henceforth.
Day 2 attempt 4(24 July 2012 ~1:30 PM): An enquiry came to the hospital, that breakup of amount is required ( I was surprised why it was not sent at the first place, as the hospital should be well aware of what documents are required) and the photo of patient was not visible (lost in the dark setting of scanner). When again I enquired with the office agent at 2:00 PM, he told me that the query has not been answered by hospital. When I rushed to Ms. Neelam, she said she had already replied and forgot to copy me, when I again called the office agent he said he did not receive the email but soon he received the email as we were talking ( Ms. Neelam finally sent it) and the amount was approved within an hour.
I insisted that some action be taken against Ms. Neelam because I had to arrange cash (and the remaining amount from cheque), which was not easy, because Patient had to suffer (empty stomach, psychological disturbance waiting for the people to take her to OT for two hours with all the anxiety before an operation) and because she was utterly carless and frequently lying. I was told by Ms. Priyal that she was new in the position, having only joined just a couple of days ago.
Experience with OPD doctors
Day 1, 23 July: My mother and my mother-in-law came to Shalby so that they could consult Dr. Vikram Shah (as most patients do). We live in Delhi and the only reason to come to Ahmedabad was the reputation of Dr. Shah. For my mom, Dr. Agarwal first told us that (23 July 12:45 PM) he will first examine and then later Dr. Shah will examine the patient. He suggested X-ray but after getting the X ray done, when we came to see Dr. Shah, Dr. Agarwal told that Dr. Shah will see the patient later but both knees needs to be replaced. Before all this he enquired about the family background (who in the family is earning, how much of medical insurance is available).
Surprisingly I submitted the entire amount cash/check and still I was charged more than what is charged to the medicare facilities for the same ‘package’. I talked to Dr. Agarwal to see if the cost of the ‘package’ can be reduced, his response: “both you brothers are earning, why do you want to save money”.
Dr. Shah came to meet the patient and introduced himself but there was no examination of her physical condition and we were anyway ready for the surgery next day so I did not bother about it too much.
Day 1 and Day 2, 23 and 24 July: My mother in law met with 3 different doctors who all suggested different examinations but she did not get to meet Dr. Shah for two days (9 hours first day, including examination time, waiting time for doctors and consultation time with the junior doctors and 6 hours second day). Finally she had to be blatant enough to say in front of Dr. Agarwal that she does not want to see any other doctor and that she came to meet Dr. shah, only!. Finally she was able to meet Dr. Shah.
Experience with Staff at fourth floor:
Day 3, 25 July: Stretching the budget we decided to go for a twin sharing room, in which only one attendant per patient is allowed, I was traveling with my wife and requested if both o[censored]s can stay as I was not comfortable leaving her alone in a hotel in an unknown city. I was promptly suggested to go for a higher ‘package’ in which they can allow two attendants. The patient sharing Room with us suggested that they have no issue if my wife and I stay and suggested us to talk to PRO. The PRO did not give the affirmative but I anyway decided to take a chance, the hospital staff for once was very prompt to follow the procedures and did not let me stay in the room.
Day 3, 25 July: I notice that the ‘fresh’ bedsheet supplied by the staff for the patient have blood stains and on requesting to change it the attendant staff responded with their pet reply “will bring a new one”, ofcourse bedsheet never came until it was time to replace the bedsheet and again the “new bedsheet” had bloodstain, I asked the attending nurse and her response “what can we do (smiling)”, I decided to call the PRO Ms. Ragini and she felt sorry and asked to change the bedsheet and finally some new bedsheets ‘without bloodstains’ came (it was shocking how much effort I had to put in for a clean bedsheet after paying 4.2 lacs for a 6 day “package” at the hospital).
Day 3, 25 July: first day after the operation, the nurse did not find a gel which is applied to reduce muscle spasm after surgery, she responded with the pet reply “she will bring the gel in sometime”. The gel did not come until the third shift when I enquired in the evening after my mother reminded me that the gel was not applied the entire day.
Day 3, 25 July: Worst experience of all I stayed in a twin room and overheard a conversation that the other patient (sharing the room with us) was suffering from contagious disease of TB . When I contacted the PRO Ms. Ragini, she asked the staff if they were aware of the illnesss of this patient and the person at the counter replied that everybody knows that the lady was suffering from TB (as she was hospitalized for 10 days on another occasion, in the same month). PRO Ms. Ragini immediately shifted us to a new room and asked the TB patient to shift to ICU.
I was awfully upset having stayed in the room (with my family) for 2 nights 3 days, When I asked the PRO whose responsibility it was to allot the rooms tried to escape by suggesting me to write a letter that she could use to follow up with management, I refused and insisted that I will not leave until I was provided the name of a person who bears the responsibility for the allotment of this room. She told me to talk to some higher authority over the phone, which I refused again and asked her to take me to the authority, finally Mr. Kuntal (I believe senior to Ms Ragini) came and finally took some responsibility, accepting that it was the responsibility of PRO and that she was new having joined the position only two days ago. He also promised that he will provide a medical letter signed by the specialist of the field declaring that none o[censored]s were at risk of TB as the other patient’s condition was not contagious.
Day 4, 26 July: The co Patient in new Room pointed out that the nurses took her medicines for other patient.
Training coordinator Ms. Hema Mallini came and apologized ensuring that she will take care of
1. Educating the staff about the condition of (infectious) patient and accordingly room allotment.
2. Nurses that bedsheets should be clean.
She also asked the attending nurses why the gel was not provided for first two shifts and the head nurse on the shift said it was because the server was down, so they could not order a gel for the entire day. This seemed like another baseless excuse as I was available and could have brought the gel on my own. She further said that the server was down until 2 pm, but the gel never came until I asked for it again at 8 PM.
She also informed that infact internet facility is provided free of cost in case of some urgent requirement and was surprised why I was treated the way I was ( she mentioned that she just arranged a webcam chat for a patient with her brother)
Ms. Hema also told me to talk with Ms. Mauli and ensure that there are no issues with the cashless approval (as it is generally the case). I went to Ms. Mauli and she assured me that everything is fine and payment of 2 lacs is approved for me but I will get the refund only at the time of discharge.
Day 4 was over and I did not hear anything about the letter from doctor ensuring that the other patient in the room could not have caused us any harm.
Day 5, 27 July: co patient in the new Room told me that she does not have the gel (even after 4 day of her first knee surgery and on the day of her second knee surgery). I asked the nurses to use our gel and atleast apply it on her.
Met with Mr. Kuntal and medical superintendent Ms. Meydhavani, they tried to convince me that patient in the previous room could not have harmed and offered me to visit the isolation facility (explained me that isolation facility is kept at higher pressure and has a different duct for the AC), no sign of letter of assurance though, but she promised me to provide it the next day. Bed sheets are relatively clean for last two days (one had a minor blood stain yesterday, otherwise they are like new).
Day 6, 28 July, Saturday: I started the procedure for billing a day earlier (going by the experience at the hospitel and knowing that it’s a Sunday when I leave the next day ), to my surprise (yet another) the medicare department told me that the amount approved (as initially suggested by them) was 2 lacs but there is a copay of 41, 000 and they can only claim 1, 59, 000 from the insurance, this is after I had gone to the medicare just a day ago telling them that please confirm everything is okay so that there are no surprises at the time of billing and they had confirmed that 2 lacs is approved and I will have to pay the remaining amount (i.e. I will be getting the remaining amount back since I had already deposited 4.2 lacs Rs) . I called my office agent on the Saturday and the mistake was sorted out.
I increased the pressure in order to get the written letter that the room mishap would not cause us any harm and that the TB patient was not infectious (called Mr. Kuntal and Ms. Mendhyavni a thousand times), in the end I was taken to the pulmonologist, Dr. Hetal Shah who treated this particular TB Patient. She tried her best to convince me that the patient was not infectious and could not have caused any harm to me and my family. I requested her to give this to me in writing (i.e. that the patient could not cause us any harm but hospital is not responsible if we get the TB from some other place or already has the infection for that matter) her response was that the hospital can not give this in writing and it is against ‘medical ethics’ (I was surprised how is taking responsibility on your reports and analysis against medical ethics) and it is not a medical practice to give anything in writing, she further said that india has largest population of TB and who knows the patient with whom we are sharing room now could also have the infection!!! I told her that before every surgery patient is asked to sign that the surgery is his/her responsibility then why not she or the hospital writes that the patient was harmless. She suggested to leave saying it is management decision.
Management (Ms. Medhyavani) told that Dr. Hetal suggested not to give this in writing.
I went back to Dr. Hetal for one last effort and suggested that if it’s a managements decision then she can just suggest that she thinks the patient was not infectious and let the management decide if they want to write (since the management, Ms. Medhyanvani in this case had already promised me that she would provide me the letter).
Dr. Hetal suggested me that it was only because of humanity that she was talking to me; I think she along with many other doctors should stop consider themselves as if they are superior than the patients and should stop expecting/commanding unnecessary respect. As I have observed in many other hospitals in India (and which is quite different than other countries I have been to such as the US and Vietnam) this lack of professionalism appears as arrogance on part of the doctor. I believe they should consider themselves professionals as the people working in other industry do (and behave the same way as they expect other service providers to behave with their clients), It is important for the doctors to realize that they are getting paid for the services they offer.
28 July 2012 ~7:00 PM: Mr. Kuntal called and informed that I wont be getting any assurance (in writing) from the hospital and that it was against medical ethics.
P.S. I would not have stayed in a twin sharing room if I was told that I would be sharing a room with a non infectious TB patient.
29 July 2012: Discharge day: went to purchase the walker at the medical store in the hospital the Walker is priced at Rs 1845, since I had time to kill I went outside and got the same walker for Rs 800 from Maharaj Mediciene (Opposite Vadilal Hospital) .
Dietician: During my stay at the hospital I had asked the dieticeian thrice to provide us with a diet chart so that my mother can use it to control her weight as that would help her reduce weight on the new joints. Third time on Saturday I told her that we were getting discharge on Sunday so if she could provide the diet charge; she ensured that we will be provided the diet chart. The dietician did not turn up on Sunday and when I asked the PRO and other staff at 4th floor to get me a diet chart, somebody from the canteen called that only dietician is authorized to provide the chart. I asked them to call the dietician but apparently she did not pick the phone.
Positives
There are a lot of Knee replacement surgeries done every day, so this gives good experience to the doctors. In my opinion the Physiotherapists and Doctors were up to date and professional in general and I hope the result from the surgery will be as expected. A few good people I came across during the stay Ms.Kalawati the attendant was good. Ms. Hemlata (training coordinator) was helpful. I believe Mr. Kuntal and Ms. Deval (medicare facilitators) were also helpful and did their job well.
Negatives:
Attitude of some of the service staff, nurses and even doctors were not acceptable. Job awareness in the people was very low as I have sighted in my experiences below. 4
Experience with Mediclaim department and facilitators at front desk:
Below is the story with the mediclaim facility:
Day 1 attempt 1. (5pm 23-July 2012): started the cashless process, submitted the relevant documents and gave the email id of the office agent who could speed up the cashless approval and requested the lady at the healthcare facility (Ms. Neelam) to send the claim form to the agent, she ensured me that she will forward the forms and asked me to leave. The office agent had ensured me that he will get the approval for cashless treatment within half an hour of receiving the claim form.
I arrange 40, 000 cash (withdrawal limit for one day from ATM) and got the admission done.
I was told to arrange cash of 4.1 lacs Rs for the operation. Shalby does not accept check and people in account suggested that I could transfer online using the internet at fourth floor. Ms. Priyal the facilitator told that hospital is not a cyber café and I can not use the internet for transferring the money, while I understand that she was following hospital’s policy but (from a patient’s and relative perspective) I feel this is one place where an admission facilitator can help people already troubled with so many issues (traveling to unknown city, arranging all the funds and other issues such as approval for cashless healthcare) at no major cost to hospital ethics or hospital earnings, this would have only helped me improve the image of hospitality from the hospital, in my opinion it is important to differentiate the services at hotel and hospital.
We were told surgery was planned for 24 July 2012 10:15 AM. (Patient on fasting)
Day 2 Attempt 2 (24 July 2012 9:30 AM): When I enquired from the office agent for the cashless approval he informed me that he has not received the claim form. I rushed to Ms. Neelam, only to find out that she missed sending the claim documents to my office agent. I asked her to resend and made sure that she sent it in front of me this time.
At 10:45 AM I enquired that why the patient was not taken for surgery and I was told by the desk people on 4th floor that a delay of 45 -60 mins is expected.
At 11:40 AM: I started making fuss of the situation since the patient was hungry and nobody had informed us anything about operation, only then I came to know that the patient was not taken to OT because the approval was not received and the amount for operation was not given.
I enquired with the office agent and came to know that the approval of Rs 100 was granted because Ms Neelam at the mediclaim facility did not fill the expected amount in the claim form (or it was not visible as Ms Neelam claims). In the end I was able to shove of 1.4 lacs cash and remaining amount of 2.8 lacs was accepted by cheque with the help of Dr. Agarwal’s reference (This allowed the account to provide clearance for the operation and the operation was started).
Day 2 attempt 3 (24 July 2012 ~12:30 PM): Ms. Neelam at medicare counter finally filled the amount at this time I requested her to copy me on all the emails she sends henceforth.
Day 2 attempt 4(24 July 2012 ~1:30 PM): An enquiry came to the hospital, that breakup of amount is required ( I was surprised why it was not sent at the first place, as the hospital should be well aware of what documents are required) and the photo of patient was not visible (lost in the dark setting of scanner). When again I enquired with the office agent at 2:00 PM, he told me that the query has not been answered by hospital. When I rushed to Ms. Neelam, she said she had already replied and forgot to copy me, when I again called the office agent he said he did not receive the email but soon he received the email as we were talking ( Ms. Neelam finally sent it) and the amount was approved within an hour.
I insisted that some action be taken against Ms. Neelam because I had to arrange cash (and the remaining amount from cheque), which was not easy, because Patient had to suffer (empty stomach, psychological disturbance waiting for the people to take her to OT for two hours with all the anxiety before an operation) and because she was utterly carless and frequently lying. I was told by Ms. Priyal that she was new in the position, having only joined just a couple of days ago.
Experience with OPD doctors
Day 1, 23 July: My mother and my mother-in-law came to Shalby so that they could consult Dr. Vikram Shah (as most patients do). We live in Delhi and the only reason to come to Ahmedabad was the reputation of Dr. Shah. For my mom, Dr. Agarwal first told us that (23 July 12:45 PM) he will first examine and then later Dr. Shah will examine the patient. He suggested X-ray but after getting the X ray done, when we came to see Dr. Shah, Dr. Agarwal told that Dr. Shah will see the patient later but both knees needs to be replaced. Before all this he enquired about the family background (who in the family is earning, how much of medical insurance is available).
Surprisingly I submitted the entire amount cash/check and still I was charged more than what is charged to the medicare facilities for the same ‘package’. I talked to Dr. Agarwal to see if the cost of the ‘package’ can be reduced, his response: “both you brothers are earning, why do you want to save money”.
Dr. Shah came to meet the patient and introduced himself but there was no examination of her physical condition and we were anyway ready for the surgery next day so I did not bother about it too much.
Day 1 and Day 2, 23 and 24 July: My mother in law met with 3 different doctors who all suggested different examinations but she did not get to meet Dr. Shah for two days (9 hours first day, including examination time, waiting time for doctors and consultation time with the junior doctors and 6 hours second day). Finally she had to be blatant enough to say in front of Dr. Agarwal that she does not want to see any other doctor and that she came to meet Dr. shah, only!. Finally she was able to meet Dr. Shah.
Experience with Staff at fourth floor:
Day 3, 25 July: Stretching the budget we decided to go for a twin sharing room, in which only one attendant per patient is allowed, I was traveling with my wife and requested if both o[censored]s can stay as I was not comfortable leaving her alone in a hotel in an unknown city. I was promptly suggested to go for a higher ‘package’ in which they can allow two attendants. The patient sharing Room with us suggested that they have no issue if my wife and I stay and suggested us to talk to PRO. The PRO did not give the affirmative but I anyway decided to take a chance, the hospital staff for once was very prompt to follow the procedures and did not let me stay in the room.
Day 3, 25 July: I notice that the ‘fresh’ bedsheet supplied by the staff for the patient have blood stains and on requesting to change it the attendant staff responded with their pet reply “will bring a new one”, ofcourse bedsheet never came until it was time to replace the bedsheet and again the “new bedsheet” had bloodstain, I asked the attending nurse and her response “what can we do (smiling)”, I decided to call the PRO Ms. Ragini and she felt sorry and asked to change the bedsheet and finally some new bedsheets ‘without bloodstains’ came (it was shocking how much effort I had to put in for a clean bedsheet after paying 4.2 lacs for a 6 day “package” at the hospital).
Day 3, 25 July: first day after the operation, the nurse did not find a gel which is applied to reduce muscle spasm after surgery, she responded with the pet reply “she will bring the gel in sometime”. The gel did not come until the third shift when I enquired in the evening after my mother reminded me that the gel was not applied the entire day.
Day 3, 25 July: Worst experience of all I stayed in a twin room and overheard a conversation that the other patient (sharing the room with us) was suffering from contagious disease of TB . When I contacted the PRO Ms. Ragini, she asked the staff if they were aware of the illnesss of this patient and the person at the counter replied that everybody knows that the lady was suffering from TB (as she was hospitalized for 10 days on another occasion, in the same month). PRO Ms. Ragini immediately shifted us to a new room and asked the TB patient to shift to ICU.
I was awfully upset having stayed in the room (with my family) for 2 nights 3 days, When I asked the PRO whose responsibility it was to allot the rooms tried to escape by suggesting me to write a letter that she could use to follow up with management, I refused and insisted that I will not leave until I was provided the name of a person who bears the responsibility for the allotment of this room. She told me to talk to some higher authority over the phone, which I refused again and asked her to take me to the authority, finally Mr. Kuntal (I believe senior to Ms Ragini) came and finally took some responsibility, accepting that it was the responsibility of PRO and that she was new having joined the position only two days ago. He also promised that he will provide a medical letter signed by the specialist of the field declaring that none o[censored]s were at risk of TB as the other patient’s condition was not contagious.
Day 4, 26 July: The co Patient in new Room pointed out that the nurses took her medicines for other patient.
Training coordinator Ms. Hema Mallini came and apologized ensuring that she will take care of
1. Educating the staff about the condition of (infectious) patient and accordingly room allotment.
2. Nurses that bedsheets should be clean.
She also asked the attending nurses why the gel was not provided for first two shifts and the head nurse on the shift said it was because the server was down, so they could not order a gel for the entire day. This seemed like another baseless excuse as I was available and could have brought the gel on my own. She further said that the server was down until 2 pm, but the gel never came until I asked for it again at 8 PM.
She also informed that infact internet facility is provided free of cost in case of some urgent requirement and was surprised why I was treated the way I was ( she mentioned that she just arranged a webcam chat for a patient with her brother)
Ms. Hema also told me to talk with Ms. Mauli and ensure that there are no issues with the cashless approval (as it is generally the case). I went to Ms. Mauli and she assured me that everything is fine and payment of 2 lacs is approved for me but I will get the refund only at the time of discharge.
Day 4 was over and I did not hear anything about the letter from doctor ensuring that the other patient in the room could not have caused us any harm.
Day 5, 27 July: co patient in the new Room told me that she does not have the gel (even after 4 day of her first knee surgery and on the day of her second knee surgery). I asked the nurses to use our gel and atleast apply it on her.
Met with Mr. Kuntal and medical superintendent Ms. Meydhavani, they tried to convince me that patient in the previous room could not have harmed and offered me to visit the isolation facility (explained me that isolation facility is kept at higher pressure and has a different duct for the AC), no sign of letter of assurance though, but she promised me to provide it the next day. Bed sheets are relatively clean for last two days (one had a minor blood stain yesterday, otherwise they are like new).
Day 6, 28 July, Saturday: I started the procedure for billing a day earlier (going by the experience at the hospitel and knowing that it’s a Sunday when I leave the next day ), to my surprise (yet another) the medicare department told me that the amount approved (as initially suggested by them) was 2 lacs but there is a copay of 41, 000 and they can only claim 1, 59, 000 from the insurance, this is after I had gone to the medicare just a day ago telling them that please confirm everything is okay so that there are no surprises at the time of billing and they had confirmed that 2 lacs is approved and I will have to pay the remaining amount (i.e. I will be getting the remaining amount back since I had already deposited 4.2 lacs Rs) . I called my office agent on the Saturday and the mistake was sorted out.
I increased the pressure in order to get the written letter that the room mishap would not cause us any harm and that the TB patient was not infectious (called Mr. Kuntal and Ms. Mendhyavni a thousand times), in the end I was taken to the pulmonologist, Dr. Hetal Shah who treated this particular TB Patient. She tried her best to convince me that the patient was not infectious and could not have caused any harm to me and my family. I requested her to give this to me in writing (i.e. that the patient could not cause us any harm but hospital is not responsible if we get the TB from some other place or already has the infection for that matter) her response was that the hospital can not give this in writing and it is against ‘medical ethics’ (I was surprised how is taking responsibility on your reports and analysis against medical ethics) and it is not a medical practice to give anything in writing, she further said that india has largest population of TB and who knows the patient with whom we are sharing room now could also have the infection!!! I told her that before every surgery patient is asked to sign that the surgery is his/her responsibility then why not she or the hospital writes that the patient was harmless. She suggested to leave saying it is management decision.
Management (Ms. Medhyavani) told that Dr. Hetal suggested not to give this in writing.
I went back to Dr. Hetal for one last effort and suggested that if it’s a managements decision then she can just suggest that she thinks the patient was not infectious and let the management decide if they want to write (since the management, Ms. Medhyanvani in this case had already promised me that she would provide me the letter).
Dr. Hetal suggested me that it was only because of humanity that she was talking to me; I think she along with many other doctors should stop consider themselves as if they are superior than the patients and should stop expecting/commanding unnecessary respect. As I have observed in many other hospitals in India (and which is quite different than other countries I have been to such as the US and Vietnam) this lack of professionalism appears as arrogance on part of the doctor. I believe they should consider themselves professionals as the people working in other industry do (and behave the same way as they expect other service providers to behave with their clients), It is important for the doctors to realize that they are getting paid for the services they offer.
28 July 2012 ~7:00 PM: Mr. Kuntal called and informed that I wont be getting any assurance (in writing) from the hospital and that it was against medical ethics.
P.S. I would not have stayed in a twin sharing room if I was told that I would be sharing a room with a non infectious TB patient.
29 July 2012: Discharge day: went to purchase the walker at the medical store in the hospital the Walker is priced at Rs 1845, since I had time to kill I went outside and got the same walker for Rs 800 from Maharaj Mediciene (Opposite Vadilal Hospital) .
Dietician: During my stay at the hospital I had asked the dieticeian thrice to provide us with a diet chart so that my mother can use it to control her weight as that would help her reduce weight on the new joints. Third time on Saturday I told her that we were getting discharge on Sunday so if she could provide the diet charge; she ensured that we will be provided the diet chart. The dietician did not turn up on Sunday and when I asked the PRO and other staff at 4th floor to get me a diet chart, somebody from the canteen called that only dietician is authorized to provide the chart. I asked them to call the dietician but apparently she did not pick the phone.
Shah Hospital — BAd services by doctors
He said that nothing will be happened after the operation of the knees.Doctor satisfied us in their ways but after that also many problem about knees are there.
they charge fees when going second time..
I was planning to visit this hospital for spine problem as need surgery but after reading comments I have become speechless to myself.
Can anyone advice me which hospital shall I go.
Can anyone advice me which hospital shall I go.
MONEY MINDED PROFESSIONALS.MBBS DOCTORS PRETENDING AS ORTHO SURGEONS RUNNING OPDS.DR VIKRAM SHAH HARDLY SEES OR OPERATES ON ANY PATIENT . THEY ARE JUST FOOLING AND LOOTING THE PUBLIC. STAY AWAY FROM THIS HOSPITAL.
Shalby is one of the WORST and WORST HOSPITAL in Ahmedabad started for Orthopedic (specialised KNEE) and cultivating as MultiI SPECIALITY HOSPITAL Where doctors tries to minting money and they never look for patients favour in medical terminology and never tries to solve the patients disease and takes time to get financial help for hospital in terms of monthly and periodical check up. Don't even try to disclose other hospitals report which will help them to play with patients condition and will try to confuse on the report of other hospitals never gives neutral justice because they are not there for justice with patient and take patients file as personal assets and Ego against the patients life, and once the patient is admitted patient is prisoner of the doctor who in turns try to threat his relatives without knowing the reason and patients disease. They don't care for patients only they care to keep patients to continue with their follow up visits and lengthy unwanted medical procedure so as to get better rewards from Hospital in many ways mostly extra perks.
asvgnr
asvgnr
..The Worst Hospital.Vikram Shah thinks himself as a God.He will only appear for fractions of seconds to smile like a politician or messenger of Gods.Patients are being operated by junior fellows in his name.OPDs run by medical officers who will act as Orthopaedic surgeons. Only money minded people.Only interested in operating.They least care for post surgery follow up.They will replace anybody's knee even if he has entered the hospital with a headache only!!
Best Hospital, Good & Great Hospital –
Shalby Hospital
Dr Vikram Shah is an excellent
Doctor. Great Hospital - staff wonderful.
The doctors and nurses were wonderful. Dr Darshini Vikram Shah founded
the department of dental surgery in Shalby Hospitals in 1995 and contributed in
the making of Shalby. An orthopaedic surgeon by profession, he focussed his
efforts only on Joint Replacement Surgery from the beginning of his career.To
achieve this, he took training from leading joint replacement centres of Europe
and the USA in the early nineties. We provide best quality with service.
Shalby Hospital
Dr Vikram Shah is an excellent
Doctor. Great Hospital - staff wonderful.
The doctors and nurses were wonderful. Dr Darshini Vikram Shah founded
the department of dental surgery in Shalby Hospitals in 1995 and contributed in
the making of Shalby. An orthopaedic surgeon by profession, he focussed his
efforts only on Joint Replacement Surgery from the beginning of his career.To
achieve this, he took training from leading joint replacement centres of Europe
and the USA in the early nineties. We provide best quality with service.
Shalby is one of the best Hospital
I do not agree to this
Shalby is the best hospital in Ahmedabad Gujarat India
Shalby has taken good care of me
I would give them 5 marks out of 5 as i got best care while my treatment
I do not agree to this
Shalby is the best hospital in Ahmedabad Gujarat India
Shalby has taken good care of me
I would give them 5 marks out of 5 as i got best care while my treatment
The Hospital services are the best
We got VIP treatment from Shalby Hosp[ital
Shalby is the best hospital in Ahmedabad Gujarat
The staff is very caring and I am very satisfied
The other visitors also give 5 start to this hospital
This is the best
We got VIP treatment from Shalby Hosp[ital
Shalby is the best hospital in Ahmedabad Gujarat
The staff is very caring and I am very satisfied
The other visitors also give 5 start to this hospital
This is the best
http://www.nagpurtoday.in/patients-befooled-in-the-name-of-branded-medical-popul...⇄
Patients befooled in the name of branded medical popularity
Nagpur: All ethical values in medical profession are lost these days and this noble service has been made commercial just to mint money. Such a deplorable observation gets repeated here in the city when a team of Dr Vikram Shah of Shalby Hospital, Ahmedabad, a branded name for knee replacement, lands in the city in the name of free medical check up, and advises 25-30 patients for surgery, without even checking them up. It is not less than a racket by medical practitioners, who, under their branded popularity, have spread their network across the country. All those who are affluent are falling prey to them, unfortunately and their number in the city is 25-30 in the recently experienced case.
According to sources, knee-replacement expert Dr Vikram Shah (Shalby Hospital, Ahmedabad) with his 5-member team was invited to the city about 2-3 days ago, through a Sitabuldi-based well off businessman, for treatment of knee and hip. The team organized a medical camp at Agrasen Bhavan premises, Ravinagar Chowk, here in the city, claiming it free-of-charge, and the camp was special for the members of Agrawal community. As many as 150 patients of the community appeared for check up in the camp.
The team examined the old case-papers of patients and they were sent for X-ray report to the already decided X-ray centre where they were required to pay higher charges for X-ray, costlier by Rs 100-150. They returned with their X-ray and showed it to the team of experts, and all them were advised surgery (operation), and treatment package told to each patient was Rs 1.70 lakh (excluding the individual expenses on 6-day stay and family members’ coming and going, etc). It was also told that those who wanted to avail themselves of the package of treatment would be treated at a 250-bed hospital at Jabalpur (MP). Finally, 25-30 patients were trapped for knee replacement mission.
It is noteworthy that the team did not treat any patient in the camp here so organized by Dr Vikram Shah nor was any body provided refreshment or tea, etc, for their long wait in the camp. It was the host, Agrasen Mandal, which bore all expenditure of the medical team and camp in the interest of patients. When the Mandal office-bearer wanted to know from Dr Shah whether his camp would provide either free or minimum cost treatment to one or two poor patients, the reply he got was shocking, “Only 10% exemption.”
A doctor from the team informed the Agrasen Mandal, for replacement of knee in India Johnson replacement kit is used while Zimmer kit is used abroad. In fact the Zimmer replacement kit is used in India as well. The Zimmer kit has all sizes while Johnson kit has fixed size, but adjustable. Another doctor informed the Mandal, they have their factory (Dr Vikram Shah’s) in Ahmedabad for replacement, and at a time 10 replacements are done there.
The irony of the fact is why so reputed knee-replacement expert (Dr Vikram Shah), who claims to possess a well equipped replacement centre at his home town, should die for minting money outside, here Nagpur, which has its own medical hub. Apart from this, why the affluent citizens should crave for costly treatment at the hands of outsiders, just because of their fad for ‘branded’ name. The patients forget that the human body inevitably undergoes so certain changes by age, and one cannot keep it normal for ever, despite all efforts made.
Patients befooled in the name of branded medical popularity
Nagpur: All ethical values in medical profession are lost these days and this noble service has been made commercial just to mint money. Such a deplorable observation gets repeated here in the city when a team of Dr Vikram Shah of Shalby Hospital, Ahmedabad, a branded name for knee replacement, lands in the city in the name of free medical check up, and advises 25-30 patients for surgery, without even checking them up. It is not less than a racket by medical practitioners, who, under their branded popularity, have spread their network across the country. All those who are affluent are falling prey to them, unfortunately and their number in the city is 25-30 in the recently experienced case.
According to sources, knee-replacement expert Dr Vikram Shah (Shalby Hospital, Ahmedabad) with his 5-member team was invited to the city about 2-3 days ago, through a Sitabuldi-based well off businessman, for treatment of knee and hip. The team organized a medical camp at Agrasen Bhavan premises, Ravinagar Chowk, here in the city, claiming it free-of-charge, and the camp was special for the members of Agrawal community. As many as 150 patients of the community appeared for check up in the camp.
The team examined the old case-papers of patients and they were sent for X-ray report to the already decided X-ray centre where they were required to pay higher charges for X-ray, costlier by Rs 100-150. They returned with their X-ray and showed it to the team of experts, and all them were advised surgery (operation), and treatment package told to each patient was Rs 1.70 lakh (excluding the individual expenses on 6-day stay and family members’ coming and going, etc). It was also told that those who wanted to avail themselves of the package of treatment would be treated at a 250-bed hospital at Jabalpur (MP). Finally, 25-30 patients were trapped for knee replacement mission.
It is noteworthy that the team did not treat any patient in the camp here so organized by Dr Vikram Shah nor was any body provided refreshment or tea, etc, for their long wait in the camp. It was the host, Agrasen Mandal, which bore all expenditure of the medical team and camp in the interest of patients. When the Mandal office-bearer wanted to know from Dr Shah whether his camp would provide either free or minimum cost treatment to one or two poor patients, the reply he got was shocking, “Only 10% exemption.”
A doctor from the team informed the Agrasen Mandal, for replacement of knee in India Johnson replacement kit is used while Zimmer kit is used abroad. In fact the Zimmer replacement kit is used in India as well. The Zimmer kit has all sizes while Johnson kit has fixed size, but adjustable. Another doctor informed the Mandal, they have their factory (Dr Vikram Shah’s) in Ahmedabad for replacement, and at a time 10 replacements are done there.
The irony of the fact is why so reputed knee-replacement expert (Dr Vikram Shah), who claims to possess a well equipped replacement centre at his home town, should die for minting money outside, here Nagpur, which has its own medical hub. Apart from this, why the affluent citizens should crave for costly treatment at the hands of outsiders, just because of their fad for ‘branded’ name. The patients forget that the human body inevitably undergoes so certain changes by age, and one cannot keep it normal for ever, despite all efforts made.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
9%
Complaints
44
Pending
0
Resolved
4
+91 79 4020 3000
+91 27 1723 0877
+91 79 2791 0700
Opp. Karnavati Club, S. G. Road, Ahmedabad, Gujarat, India - 380015
Kindly follow the link below
http://epaper.dnaindia.com/dnaahmedabad/epapermain.aspx?queryed=5&username=&...⇄
Innocent patient died.