Recently(To be precise on 24th October 2009) I was caught by a banner advertisement by ShareKhan Ltd. which was relating to opening of demat account with Minimal charges. I promptly click on the advertisement which took me to a web page where I needed to fill the details of contact. The contact detail will be utilised by there relationship department to get a customer.
They were so prompt that amazed me with there speed service where their sales agent came with two hours to explain me about the account opening features and everything. He even got hold of the statement of accounts from my bank which only i was allowed to access(Permission taken on a blank sheet).
The person promised that within a week all procedures will be done and you can start trading within a week time.
Being Happy on the speed service delivered by them turned into my Nightmare when the company failed to get my confirmation letter and password.
Firstly it was send by their official courier vendor bluedart who confirmed from me my address 5 times. and after 7 days of me contacting back and searching with my docket number I came to know my delivery place was not in their service area. I contacted sharekhan again. They said the docket will back and ll be couriered again by state run Speed Post. I said ok please do that.
After repeated contact with them still I haven't received any docket details. I am not sure whether they have sent it or not. They refused to register my complaint and give me a complaint number.
It has been a month, and approximately 1000 calls to their head office, Branch Office, company own courier vendor Bluedart , Government runned post office .
The Nightmare Doesnt stop here. The head office refused to care about my confirmation letter uses my details for other cross and up selling technique.
Calling me and harassing me on my officer hours wanting to know about my future investment plans.
Branch official are no where concern with the problem i am facing. one of the quoted statement i would like to quote came from a female employee and i quote"Sir aap bhi hamare customer nahi bane ho..aapko acount activate karna padega uske baad hi Hum aapki madat kar sakte"
They day i said i would like my money back and would like to close down my account. Numerous calls came in from Head office and branch office(person who opened my account). All empathising and Sympathising but no one has a clue about my confirmation letter. Till now I haven't received my Docket from any courier company.
Today is 4th December 2009 Exactly 1 month from the day i got my confirmation message of opening of my account. But Still No one from the company Sharekhan has any clue about my despatched confirmation letter and Password.
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