[Resolved]  ShopClues — Damaged Product Delivery

Address:Chandigarh

Hi Sir I Have Purchase a product 3 Burner Automatic Gas stove with Marble Finish from shop clues on 13 july I have already paid all amount (Rs1828) via HDFC Credit Card and I Delivered this product on 18 july but when I opened the package I am shocked its totally damaged after that I am continuously call and email to shopclues support and call center but they allways send me a mail that I have arrange the couirier service who collect the damage product but 18 days to pass, I also send a mail to support shopclues site with damage product images on 19 july. Whan I call there call center number than they put my call on hold and after 10 to 15 min disconnect the call.This site is totally fraud.

My request to Indian Consumer form please take some needfull action to Shopclues website

I have also attached all the evidances with this.

Please doneed full because this is my last hope

Thanks
Hitesh Katia
[protected].
+3 photos
Was this information helpful?
No (0)
Yes (0)
Dec 13, 2017
Complaint marked as Resolved 
refund Received
Complaint comments 

Comments

Dear Customer,

We sincerely apologize for the inconvenience caused to you in response to the received product. Hope you have received a call from us with the plausible resolution. Due to non-serviceable location, kindly send us the product (Order 5073217) on your own with the scanned copy of the courier receipt. We will refund the courier charges. Once the product received at your warehouse, we will initiate the reshipment or refund of your order as per ease.


Regards,
ShopClues Support

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ShopClues.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    26%
    Complaints
    6999
    Pending
    47
    Resolved
    1672
    ShopClues.com Phone
    +91 12 4441 4888 (Customer Support)
    +91 12 4466 9777 (Merchant Support)
    ShopClues.com Address
    Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
    View all ShopClues.com contact information