ShopClues.com Customer Care
Clues Network PVT. LTD.
Customer satisfaction rating: 8%
Submit a Complaint
5354
COMPLAINTS

ShopClues.com Customer Care

Clues Network PVT. LTD.

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Address
Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4441 4888  (Customer Support)
up
1596
down
629
+91 12 4466 9777  (Merchant Support)
up
595
down
312

Additional info
USA Office
Clues Network Inc., 530 Lytton Avenue, Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd., B1 Pragati Chambers, 15, Dutt Vihar Society, Jetalpur Road, Vadodara, 390 007, Gujarat, India

Customer satisfaction rating
8%
Complaints
5354
Pending
748
Resolved
196
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

ShopClues.com related photos (1603)

ShopClues.com Complaints & Reviews

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Shopclues — not giving my payments

 Shaziya Shaikh on Jan 22, 2018
As i am a merchant of shop clues i have started my business last 4 months a go and i have not received a single payment, and when ever cal them they ask me to for my bank details so choose to change my bank as my x bank account was having some issues, so they asked me to give me all my bank details and my Adhara and pan card as well but it has ll been 1 and a half month but i am just fooled by them again and again they are asking me to give one or the other document with some or the other way, more or less i have shared my all personal documents atleast 5 to 6 times and they dint even receive the...
Complaint comments  Read comments Complaint category Business & Finances

Shopclues.com — product and money not return

 prashantipem on Jan 22, 2018
Hi, I have ordered an Unboxed Unboxed LENOVOLN B50 laptop from Shop clues website on 5th jan and I received it on 11jan 2018. In website product description showing i3 processor but they delivered me pentium laptop, I initiated the return request on 13jan but till now they don't return the product and not refund my money. Please help me to get my money back. Thank you....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Shopclues.com — missing product different item delivered

 Love Films 50 on Jan 21, 2018
I ordered a Ziox QUIQ Sleek (512MB, 4GB, Black) order Id[protected] on Sunday, 07 Jan 2018. I tracked my phone every single day as the expected delivery was 15 Jan 2018. On 12 Jan 2018 at 13:18:00 it showed out for delivery but it did not reached me so I decided to wait next day(13 Jan 2018) again I did not received my product so I gave one more day(14 Jan 2018) but again the same thing happened to me on 16 Jan 2018 I received a message from ShopClues that your order has been delayed from the expected date of delivery. Finally I received My product on 17 Jan 2018. Now I opened the box on first I...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — necklace is missing and refund not yet received

 Sana khan 09 on Jan 20, 2018
4 days have passed but still my problem is not resolved they have not refunded my money back nor they even replied to emails this company is totally a big fraud they only snatch innocent customers money please refund my money back it's seriously disgusting to buy any product from this app because of this kind of apps i have lost my trust from any other apps too please do something regarding this please tell them to refund my money...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — short receipt

 Vinod Kumar Bisht on Jan 20, 2018
Sir, i had ordered an home berry jaipuri rajwada double cotton bedsheets with 2 pillow covers for quantity 3 sets on 17jan 2018 (Order ref no[protected]. The ordered was delevered on 19 jan 2018, but i have received only 1 set instead of 3 sets. Please dispatch my balance product 2 sets.in view of the above, you are requested to send my balance product at the earliest....
Complaint comments  Read comments Complaint category Family & Relationships

Shopclues — I am complaining about first prize winning

 Rahul33382 on Jan 20, 2018
My name is rahul saini and my registered no. Is [protected]. I have receive call for winning price of shopcuse shopping site and also i got sms and matter of sms is

"welcome to shop clues
Pvt. Ltd dear customer, congratulations,
You are the lucky winner of 1st prize-tata safari there are two option for receiving your prize 1- (Home delivery), or,
2-you can get its marketing price (Rs-12, 60, 000) contact:-[protected]"

Then how can you say my private information dose not leakour form your system... Please send me reply as soon as possible... If...
Complaint comments  Read comments Complaint category Online Dating Services

Shopclues.com — mode of refund

 Harshitha Gadde on Jan 19, 2018
As i requested for refund through the mode of bank account, instead of cluesbucks but the shopclues team was not ready to make refund payment as customers appeal, instead of making the refund through the mode of cluesbucks, nd prolong the refund issue in delayed manner where the team doesn't mean any requirements according to d customers choices nd concerns.. If my money cant get back as i placed as refund through the bank account, i would ready to file a case against ur shopclues make sure to get my refund back to my account, ur service really dissuades d customers, never ever again!!!...
Complaint comments  Read comments Complaint category Other

Shopclues.com — shirt mismatch

 Rakshith M R on Jan 19, 2018
Order ID: CIN1284312
Phone/Mobile Number: [protected]

Order id: CIN1284312
Order date: Dec 29 2017
Date delivary: Jan 7 27 2018
Product name: 5 printed cotton shirts
size:m
Unit cost:999 rupees (100 extra for shipping)
Total amount: 1099 rupees

Returned reasons:

Product (-shirts) is totally different in design from the show in image of your site.
Many -shirt are plain.
I also did not receive any separate invoice...

RAKSHITH M R kaveri grameena bank Aco no:[protected] IFSC...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shopclues.com — product is missing

 Sana khan 09 on Jan 19, 2018
Sir i had ordered an sikka jewels alloy necklace the order was delivered but the box was empty only newspaper were filled inside the box my product was not their which i ordered after paying cash of rs402 also i have not received my product please sir do something regarding this matter how can this company do such a big fraud with us how can they cheat us sir please do something and tell them to kindly refund my money back...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — different product received my order no 138254027

 rajanigupta1903 on Jan 19, 2018
My order no[protected] for aalim perfume white musk 8ml roll on set. I have received attar firdaus and sttar aseel. Please give me my product aalim perfume white musk 8ml roll on set or refund my money.
Xpressbees courier docket no is awb no[protected]. I need the aalim white musk perfume only i will not accept any mislead product as have order...
Complaint comments  Read comments Complaint category Cosmetics

Shopclues.com — complain about lucky draw

 Kamal Jajam on Jan 19, 2018
Sanjay sharma named person call me and say i am the lucky draw winner and he asked me to deposit registration money for lucky draw amount it is really please tell me what to do
Is it shopclues really given me or not person told me he talks from bangalore and he gives me account number of managing director rajkumar bharati
Sbi account chatra bazaar...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Shopclues.com — quantity received is less than ordered quantity

 prasadsmaranika on Jan 18, 2018
Sir,

Order no —[protected]

I ordered 6 quantity socks. But i received only 4 in place of 6. Bill received also in tear out and damaged condition.

As soon as product received complain was given.in reply it was came for returning the product. Sir order placed for marketing or purchasing not for returning.

Please do needful action and make arrangement for getting rest two pairs.

Order no —[protected]

Is it excepted from prestigious organisation like shopclus?

Thanks you sir....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shopclues.com — regarding leakour of our private information...

 saudagar chavan on Jan 18, 2018
I was order a juicer from your system but before delivery i got call for winning price of shopcuse shopping site and also i got sms and matter of sms is

"welcome to shop clues
Pvt. Ltd dear customer, congratulations,
You are the lucky winner of 1st prize-tata safari there are two option for receiving your prize 1- (Home delivery), or,
2-you can get its marketing price (Rs-12, 60, 000) contact:-[protected]"

Then how can you say my private information dose not leakour form your system... Please send me reply as soon as possible... If your satisfying...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — product are missing inside box

 Prince Nice on Jan 18, 2018
When i receive my order product i opened it and send that inside packet only bluetooth and data cable is in it. I can't find my watch mobile which is not placed inside. After it i complained and return file to shopclues. I am shocked how can any company like shopclues can chet me. I am shocked how can i believed any online shopping. I must be return my money or my ordered item. Hub...
Complaint comments  Read comments Complaint category Mobile Handsets

Shopclues.com — got a call saying I have won tata safari thru scratch n win

 jithinnambiar on Jan 18, 2018
Hi,
This is not a complaint rather i want to inform u that i hav gt a call syaing that i hve won tata safari thru scratch n win coupon of shopclues.
I have olredy taked to one f ur customr care exc nd have nformed th same.. He hs infrmed me tht it ws a fraud cal.. Fon gt disconnected... So ws nt abl to provide th mob num frm which i gt th cal.
Pls note th num..
[protected]......
Complaint comments  Read comments Complaint category Other

Shopclues.com — lucky winner/ I have complaining about lucky winner sms and call.

 Robgo101 on Jan 18, 2018
Dear shopclues, today morning i have received a sms that they says congratulations you are out lucky winner of maruti alto car or you can get the market price of car in cash..
So i just want to know is it true and the number was [protected] if it's not true why he know my all information and what i ordered earlier from shopclues..
I want answer from shopclues if it is not true then how my information leak..
Do something otherwise i will case on shopclues i have already bad experiences on shopclues but still i trust you but now it's gone on another level.....
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Shopclues.com — galt battery peji

 subhashmehta mehta on Jan 17, 2018
Mera Product Tha Original P5w 2000mah Battery For Gionee Or Paki Cmpny Ne Beji Hai Samsung Ki 100 Rupee Wali Battery Mtlb Ager Custmer Phele Paise Pay Kar deta Hai Toh Is Ka Mtlb Ye Hai ki Ap Cstmr Ko Galt Cheez Bejo Ge Or Is Baare Mei Jaldi se Jaldi Use Change Kar ke Jo Cheez Mngwai Hai Vo BeJo

(OR YE BAAT SHOPCLUES COMPANY KE LEA ACHI NHI HAI )...
Complaint comments  Read comments [1]Complaint category Other

Shopclues.com — tata safari which cost is rs 12, 50, 000 lucky draw contest

 zankhri on Jan 17, 2018
Sir aaj subha muje msg aaya tha dear customer yoar booking order is very lucky for luckydraw contest and you have won 1st prize tata safari (rs-12, 50, 000) i hope you have always shop withshopclues.om for more details plese contact help line no toll free[protected][protected] mo no[protected] ye msg aaya sir ar muje es no [protected] se call aaya tha name bataya chandan kumar khushraw bola tha ar muje bola ki m cash lena chahti hu ki gadi, to mene bataya ki m cash lena chahungi to usne mera ac no manga ar bola ki muje usme 5200 rupish dena h ar usne ye ac no diya( mr-gopal bedia (ac-[protected]...
Complaint comments  Read comments Complaint category Banks

Shopclues.com — wrong product delivered successively for the third time.

 MD Zayd on Jan 15, 2018
I've been trying to buy adidas slippers from shopclues and they have been delivering me 7 sized slippers instead of 6 sized, although it is stated on the bill that the product is of size 6 but the product is of size 7 for the third time in a row after returning and reordering. I have also talked to costumer care representative on the phone about this but then too i've been receiving the wrong product. Please try to resolve the issue....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shopclues.com — order not delivered by the delivery boy.

 prem singh0005 on Jan 15, 2018
Dear sir,
greetings!!

i ordered my shoes second time but i not gated when the call to delivery boy, which details send by your company he say's your no was not reachable, this is not possible here is very good network of Vodafone he is just doing laziness ( mr Dilawar singh was on the call) .

thanks & regard
prem singh
order no[protected]...
Complaint comments  Read comments [2]Complaint category Other

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