Customer Care
Clues Network PVT. LTD.
Customer satisfaction rating: 9%
Submit a Complaint
COMPLAINTS Customer Care

Clues Network PVT. LTD.

Building No. 112, Sector – 44
Gurgaon District
India - 122 001

Customer Care Phone Numbers and Contacts

+91 12 4441 4888  (Customer Support)
+91 12 4466 9777  (Merchant Support)

Additional info
USA Office
Clues Network Inc., 530 Lytton Avenue, Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd., B1 Pragati Chambers, 15, Dutt Vihar Society, Jetalpur Road, Vadodara, 390 007, Gujarat, India

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am Complaints & Reviews

Sort by: — product delivered is different

 Sarvesh on Apr 21, 2018
I ordered for Combo for Car Bluetooth Device + Car Mobile charger + Aux Cable + Charging Cable + Otg through shopclues site - order no[protected] worth Rs 249.00

Today i.e. on 21.04.2018 i receive the packet through xpressbees courier AWB No[protected] and when i opened the same the products were not which i ordered i.e. Combo for Car Bluetooth Device + Car Mobile charger + Aux Cable + Charging Cable + Otg

but there was only 1 bluetooth music receiver. there was no Car Mobile charger + Aux Cable + Charging Cable + Otg.

Further i informed the courier...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles — product till date not delivered as per your committed date 19/04/2018.

 Arumugam sanjeevi pillai on Apr 19, 2018
Dear sir/Madam,

Hi i am Arumugam from chennai Tamilnadu.

With ref to my order ID:[protected] dated 14/04/2018 till date product not delivered as per your commitment date 19/04/2018
clearly it shows SHOPCLUES always failed in commitment date.
Confirm immly product delivery date.
Product to be delivered qty and quality as per our requiremernt and asper your description of the product.

Warm regards,

S Arumugam

Mobile [protected]....
Complaint comments  Read comments Complaint category Online Shopping — american tourister navy blue laptop bag medium

 Hari Shanker Sahai on Apr 16, 2018
we are purchase through this 2 Two Bag Paid 1038.00 through Credit Card.

today received Parcel But inside only one bag .received .

why not send me two bag. already paid two bag paymnet.

in parcel invoice #231

Xperssbees Courier

UNIT RATE 519.00
TOTAL COST ( INC TAX) Rs 1076.00
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks — fraudulent calls

 Shiba Saha on Apr 16, 2018
Dear sir,
This is to inform you that i got a fraud call & sms of winning a tata safari car or rs.1240000 through lucky draw & asked me to do registration of rs.8000 to claim the prize. They have created a false website to lure people to their trap. Also gave these no. For contact [protected] & [protected]. So, please take necessary steps to avoid such things.
Thank you.
Rajat saha...
Complaint comments  Read comments [1]Complaint category Other — today morning we got a call from the no 9801584995

 Shivaji Master Computer on Apr 14, 2018
Dear sir

My name is Harisinh jadav,
Today morning we got a call from the no [protected] saying that you won a TATA SAFARI car in SHOPCLUES Below message received from the name of VN-SPCLUS

Dear customer congratulation You have won 1st prize a TATA SAFFARI Car or RS. 12, 80000/ from. Shopclues .After registration you can take car or Rs 12, 80000 as your choice. Registration charges is Rs 6, 600. For details contect[protected] M[protected] SHOPCLUES Sandhya

Also he said you deposit the amount in sbi account
A/C NO-[protected]
Complaint comments  Read comments [1]Complaint category Other — return rejected for a wrong product and no refund

 Krizyane on Apr 9, 2018
Hi my name is pavan. Mobile number - [protected].

Hi team, my order id is[protected] and return id is 6013346.
Product oredered: micromax bharat 1, v407 model launched in october 2017
Product desxcription:
The phone comes with a 2000 mah battery and packs with a 2.4-megapixel primary camera and a 0.3-megapixel front shooter for selfies.

Wrong product which is delivered: micromax bharat 1 (2018), v409 model launched jan 2018
Product desxcription:
The phone comes with a 1800 mah battery and packs with a 0.3mp primary camera, 0.3 mp front...
Complaint comments  Read comments Complaint category Mobile Handsets — my address is correct but the delivery boy could not send my product on Apr 9, 2018
I oder a gold plated chain but the delivery boy is not deliver my product.. My adress is correct but he is not come at my address.
He said that it was a wrong address. I really dnt like that kind of management please take a striked action of that kind of delivery boy..
I dnt want to order now from that kinds of app...
Shipclues members please do some change...
Complaint comments  Read comments [2]Complaint category Jewelry & Watches — shopclues fake lottery call

 bhavna kulshrestha on Apr 9, 2018
I got a call today at 10.30 am stating that i have won lottery as a promotion of online shopping. They said i have won tata safari or 15 lakh rs. I have the option to select either one of them but before i can claim i have to deposit money in one of their account numbers. This is totally fake and shopclues should spread awareness regarding such phishing calls. Also why is shopclues sharing data about the customers shopping details like product, amount, date of shopping done etc. Immediate action should be taken on this....
Complaint comments  Read comments [1]Complaint category Online Shopping — cheating in broad daylight

 Chandrasekaran Jambunathan on Apr 3, 2018
Today i got a courier from shopclues, delhi. Since my order for timbre golden watch had no confirmation, i had my doubt. So i opened the parcel in presence of courier agent and found empty box. I took my money back, cod rs. 777/-. And returned it. I called the mobile number mentioned in the invoice. Pl. Probe this matter. I regret this type of cheating....
Complaint comments  Read comments [5]Complaint category Jewelry & Watches — sending wrong product and refunding money

 Pawan_alizar on Apr 2, 2018
Sir i have bought a phone from a shopclues on 3/01/2018 which costed me rs.3913... Instead of phone they have delivered the used power bank and they are not replying or not even refunding the money or returning the phone o have contacted them more then many a times but not even a single reply... Instead they are saying it's not our issue so kindly look into it......
Complaint comments  Read comments [1]Complaint category Mobile Handsets — return rejected without any reason

 Manandoshi on Mar 30, 2018
I ordered a wallet and they have delivered a used wallet which is broken inside.. I requested return but they rejected my return request straight away.

Without any valid reason.

Order id:[protected]

My account email id: manan.

Please take strict action against site.. This site is not offering products as shown on their website but deliver used and duplicate products....
Complaint comments  Read comments [1]Complaint category Products & Services — pendrive and memory card order

 Vâķïĺ Čhěţāń Päţěľ on Mar 30, 2018
मेने 128gb मेमरी कार्ड और 64gb pendrive मंगवाई थी। मेरा आर्डर नम्बर[protected] है
पर गणपत ट्रेडिंग से आया पार्सल में सर्फ मेमरी कार्ड वो भी 128 gb की बजाय 64-64 के दो है, pendrive अंदर से निकली ही नही । shopclues से उस से पहेले भी cheating हुई हैं, हमें जल्द से जल्द रिप्लाई चाहिए...
Complaint comments  Read comments Complaint category Other — wrong item fraud case

 nipul saykar on Mar 29, 2018
I’m nipul saykar
Mob - [protected]

I was book a wallet of 442 rs
Bt i got a very dull n third class wallet n wrong item which was i dnt booked

Dont do fraud with ur customers
People’s do shopping on ur side bcz they r make trust on u
Bt ur side is not able for people’s trust
U r fraud
I was book wallet of 442 rs n u gives me a wallet having market price 50 rs
What the # is this yaar
I want a replacement
Give mi a my actual product or give mi a my money...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — delivered defective mobile phone and not responding on refund or replacement

 ramakant.singh on Mar 29, 2018
I had a mobile phone from retail merchant online portal Order ID:[protected]
Order Placed on Thu, 22 Mar 2018
Ordered Material: Mobile Phone (Karbonn Titanium Frames S7)

Having burnt my fingers once, not willing to take another chance. I advised them for:
1. First Option - Refund of entire amount I paid (absorbing Credit Card transaction fees)
2. Second option - Replace the faulty device with new device.

1. The company delivered defective (manufacturing defect - Phone screen with multiple lines across phone...
Complaint comments  Read comments Complaint category Mobile Handsets — order no 143419309. vox rechargeable pedestal fan and light.

 ashu3326 on Mar 29, 2018
I had ordered this product and got delivery on 19th march. Upon assembling i found the product quality unsatisfactory hence i requested for return and refund on 21st march. But till today 29th march has neither taken the product back nor initiated my refund of rs. 2200.
I had called thrice for this issue but their representatives kept saying that they are looking into this matter.
I do not understand under this product advertisement it is mentioned "easy return within 10days"than why are they causing me trouble and harassment.
Nowhere is it mentioned that the...
Complaint comments  Read comments [2]Complaint category Appliances — combo of rocktel r1280 (single sim, 1.4 inch black and white display, 800 mah battery)

 ravisinghfromindia on Mar 28, 2018
Dear team,

I have purchase this mobile of 1 set=1+1, but a mobile is not working. I send email to shop clues regarding this. But he response me that this order no & email does not exists. So he is very fraud company, please suggest me what i can do. I have 10 times mail but always reply me ur email & order no does not exists i our record. I have send you screen shot of my order..

Ravinder kumar (Teck lead),
Amity university campus,
Mob - [protected]...
Complaint comments  Read comments Complaint category Products & Services — cheated

 Ankurmishraindore on Mar 27, 2018
I have ordered a combo pack of 64 GB pandrive and 128 GB memory card, but when i received order i found that was not memory card that was just 2 piece of plastic in shape of memory card and pandrive was also not working, when i called customer care they people told to call the merchant but his no was swith off. they people cheated with me, their customer care told me that they can't do anything....
Complaint comments  Read comments Complaint category Online Shopping — not picked in return item

 THAJUDEEN MOGRAL on Mar 26, 2018
This is to inform that i regularly purchase products through online sites at regular interval from various sites especially from you i have been facing many problems. Ordering a particular product which i received in a damaged condition also returned the same at given time period with required details but today it's showing that the request is cancelled. For your kind information i have never received a call from your executive for pick up of damaged product then how come you can cancel the same with out my permission. What am i suppose to do with this damaged thing their are many other sites like...
Complaint comments  Read comments Complaint category Products & Services — fraud call by your company name

 kalpita7 on Mar 23, 2018
There was a msg from shopcules about winning a car, which i neglected, after 15 min of msg there was continous call frm rohit kumar, saying that you have won prize if u want to take car need to pay 4600, or else you can collect cash.
I told ok give me cash so he asked me text acct num, i didnt not think it maybe fake that time bcz the msg was from company. After texting he called and told to deposit cash i said why as the amout to be paid was for car as per the conversation. He tried to coverup. I also told him i dont this is possible you are fraudters, then he said for 4600 why the company...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls — fake message & call for lucky draw

 Ajiththundathil on Mar 23, 2018
I had received a messagese on today message:welcome to shopclues company me jo apna product order kiya tha to apka name /number pr draw fast enam jeete hai my name is anurag malhothra me agent:[protected], he call me today 12pm, what is this pls find him, otherwise he misuse ur firm credibility, pls find and take action, he told your firm name nad use...
Complaint comments  Read comments [1]Complaint category Banks

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