ShopClues.com Customer Care
Clues Network PVT. LTD.
Customer satisfaction rating: 8%
Submit a Complaint
4991
COMPLAINTS

ShopClues.com Customer Care

Clues Network PVT. LTD.

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Address
Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4441 4888
(Customer Support)
up
1221
down
522
+91 12 4466 9777
(Merchant Support)
up
445
down
266

Additional info
USA Office
Clues Network Inc., 530 Lytton Avenue, Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd., B1 Pragati Chambers, 15, Dutt Vihar Society, Jetalpur Road, Vadodara, 390 007, Gujarat, India

Customer satisfaction rating
8%
Complaints
4991
Pending
778
Resolved
166
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

ShopClues.com related photos (1521)

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ShopClues.com Complaints & Reviews

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Shopclues.com — received empty box in place of usb fan

 Gurdip Pujji on Jul 21, 2017
I Ordered online from Shopclues for Adbeni USB Fan Multicolour Pack of Pack of 1 Electrical (ML-F168). Product came after 7 long days, paid to courier, but on opening the box, was shocked to see only one usb cable and a plastic cover !! After repeated calls, ultimately contacted the service rep, who could not convince for replacement. They told us to email us the photos, as they probably thought that we were lying about the empty box. After 10 days they took back the incomplete parts. And now after 15 days of the order, I am stll waiting for the product. On day 15th their service rep called me to...
Complaint comments  Read comments Complaint category Computers & Accessories

Shopclues.com — file returns on product but no use [Resolved]

 gayatr ivellaturi on Jul 21, 2017
Myself Gayatri from Hyderabad. I purchased table mate from shop clues. And I received the product on 10th (last Monday). But it is not in good condition they are many scratches on that and it looks like used product. so I file returns on the same day. But still no one come to collect the product. I spoke to customer care more than 5 times but no use. Every time they said we will come and collect the product but still no response. Today morning also I spoke to them. I request you to please solve my problem....
Complaint comments  Read comments Complaint category Furniture

Shopclues.com — damaged mobile

 Sindhushiva on Jul 19, 2017
Moto g 2nd generation 16gb mobile have been severely damaged, &it is used one. L got this mobile phone on 19-7-2017 i. E on wednesday at 4:30.
It better to take back this damaged mobile, & return back my money, other wise i will take a severe action on your shopclues.
I work in a. "high court of karnataka". I raise a complaint against you.
Directly l will give complaint to judge, & possible l will go to media if necessary, & i will make this big issue.
Let everyone know how this shopclues is creating offense..
It's better u return back my money, u will safe....
Complaint comments  Read comments Complaint category Mobile Handsets

Shopclues.com — almost empty box for adbeni usb fan multicolour pack of pack of 1 electrical (ml-f168)

 Gurdip Pujji on Jul 19, 2017
Ordered online from shopclues for adbeni usb fan multicolour pack of pack of 1 electrical (Ml-f168)
Product came after 7 long days, paid to courier, but on openeing the box, was shocked to see only one usb cable and a plastic cover!!

After repeated calls, ultimately contacted the servive rep, who could not convince for replacement. They told us to email us the photos, as they probably thought that we were lying about the empty box....
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Shopclues.com — did not receive adbeni usb fan in parcel was empty

 Gurdip Pujji on Jul 19, 2017
We did not get any fan, just empty box with one usb cable.
Order id:121099784order placed on mon, 17 jul 2017

Ordered online from shopclues for adbeni usb fan multicolour pack of pack of 1 electrical (Ml-f168)
Product came after 7 long days, paid to courier, but on openeing the box, was shocked to see only one usb cable and a plastic cover!!

After repeated calls, ultimately contacted the servive rep, who could not convince for replacement. They told us to email us the photos, as they probably thought that we were lying about the empty box.
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shopclues.com — reverse order pickup delayed

 Soumyasree Ghosh on Jul 19, 2017
This is regarding my order no. 120130321 and 120509946. For the 1st order they had sent the wrong colour and the return request was sent on the same day as delivery of the order i. E. 13th july 2017 and today is 19th july 2017 and still the order has not been picked up. I received a call from the courier company on 17th july 2017 for the pick up but it has still not happened. The 2nd order, the return request was sent on 16th july 2017 again on the same day as delivery since the size was sent wrong, but there is no news from shopclues as yet for the reverse pick up. I am disgusted with the services...
Complaint comments  Read comments [3]Complaint category Clothing, Shoes & Accessories

Shopclues.com — defective and small size rain suit

 Hitesh P. Modi on Jul 19, 2017
|
Dear sir,
I have received packing of rain suit as per order no. 119660424, i have tried to send return request. But not succeed even my order no. 119660424 is not showing, therefore, i am sending e - mail to you, i informed for free size product but size was sent last which is different. Please refund me. Because it is found not to be used by me. Please, give me refund or replacement for rain suit as per order no.119660424.
Waiting from your reply or arrangement,
Modi_divy.8849230923... Then no reply given 4 times reminder......
Complaint comments  Read comments [1]Complaint category Department Stores

Shopclues.com — cheated with wrong product

 swastirani chakrabarty on Jul 18, 2017
I have received a wrong product against which i placed a return request. I got refund my money to my cluebucks and ordered for another product against order id 121014668
But they cheated me by sending a cancellation message even after i got item shipped message and didn't refund my money also.
Please take necessary action against customer harassing company like shopclues...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shopclues.com — refund denied for wrong and missing items

 sakjam on Jul 18, 2017
I have been sold an old and damaged products and also parts of it are missing.

7 days after raising returns, executive calls me to schedule pick up the next day. But by evening they drop a false mail that pick up has been unsuccessful and return closed.

They are selling products and forcing us to keep it - killing our time and money.

Order placed on monday 10 jul 2017, 08:24 pm


Parle gold garden bloom liquid 1.25 ml with free spray bottle
Total amount: rs.350.00

Registered for return right away.
Complaint comments  Read comments Complaint category Utility Services

Shopclues.com — sunglasses

 Prasad Palani on Jul 17, 2017
Hello, i am trying to purchase a sunglasses, but at the time of payment, the shopclues server has taken more time for processing and finally the payment process is failed.in the bank my amount is debited, the transaction id is 171986682290. Please look into the issue and do the needful. Revert my transaction amount to my account.

Thanks and regards,
Palani prasad...
Complaint comments  Read comments [1]Complaint category Online Shopping

Shopclues.com — item showing delivered but haven't received

 karnnainfotech on Jul 17, 2017
Order id:119610008 order placed on tue, 27 jun 2017
Ticket number - 2401465
On 4th july its showing item delivered on tracking but still i haven't received the item. I have submitted support ticket on same day 4th july. They said to wait 5days to solve the issue and provide proof of delivery but still issue not solved and not even providing proof of delivery. They are fake and very big cheaters...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Shopclues.com — signature company head phone

 Raheem 143 on Jul 17, 2017
I received a head phone, signature company, its not working properly, I will shake it will be work, otherwise its not work.. No music, no voice Sound any thing i received it 10 days before, Its cost 172 Rupees...
Career name :express bees courier
Track number : 1229173506284
This product may be not good.. .how it will return.. ..you are think about my situation, one product you received it work only 10 days, are you satisfied? ?? It was lose for me...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Shopclues.com — Lyf water 7s mobile. Defective product sent by shopclues

 Diss Iss Nickss on Jul 16, 2017
This is with reference to return back my defective product which is lyf water7s mobile. I received this on 13th july '17 when i opened box n using it was surprising touch was not working. On same time i registered complaint to get return this defective product. Next day merchant rejected my request. Is this called customer satisfaction i'm very disappointed i made complete payment n received defective product which is showing the brand level of shopclues. I'm very annoyed i was so happy when i got it. I just want to get my money back i will not use this or will not go for any service center. Please...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Shopclues.com — doesnot return my money back

 Ar Kankan Roy on Jul 15, 2017
I have request to return my deffective laptop to. Shopclues on 11 th july and return my money back. The return request code that shopclues provided to me is 4424509. But today 15th july they have rejected my return request. What should i do now. So please do something otherwise i will tyake necessary action. I want my money back as soon as possible. Thank you...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Shopclues.com — gfive mobil return

 Anuska Kumari on Jul 15, 2017
My order no.120694104 gfive mobile phone c. O. D magwaya tha 14/07/2017 ko mai mobile phone receive kiya aur mai coriar wale ko cash 882 rs de ke jab box khol ke mobile on kiya to mobile phone on nahi huya phone charger mai lagaya to battery charj nahi ho saka battery dead hai abhi tak mobile phones open nahi huya. Maine fund return ke liye turant return i'd 4437787 ye hai please help me...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Shopclues.com — iball slide 4g q27, tablet

 Adrika123 on Jul 15, 2017
Respected sir, i have purchased tablet online from shopclues on 06-07-2017, order no.119620204 and price is 12, 730/-. But after receiving the tablet it's seems that the tablet is fully defective. I lodged complaint on 10-07-2017 to shopclues for pick up the product and refund my payment. But till 15-07-2017 they are not sent any person for pickup the product and refund my payment. Hence, i shall be highly obliged if you kindly take necessary action from your end please....
Complaint comments  Read comments Complaint category Mobile Handsets

Shopclues.com — Seagate expansion 2tb external hard disk

 PallaviChowdhury on Jul 14, 2017
I have placed an order for buying 2 tb external hard disk on 27th and received it on 4th of july. I have requested the return on the website on the very same day of delivery and asked for a refund as the device is not getting detected in any laptop or desktop. It has been more than 10 days no one came and picked up my product. I have been calling the customer care services, their frequency of picking the phone is also very less. Their system is always getting updated and still there is no solution for this. I have been buying so many stuffs from different website never had to return any product....
Complaint comments  Read comments Complaint category Computers & Accessories

Shopclues.com — Lionix b-111 power bank

 neelamshrivastva3 gmail.com on Jul 14, 2017
Hello sir
Your product lionixb111 potable power bank is not proper working while i received
Its battery back up is very bad.
I want to replace it.
Please suggest me. How can i replace it
Tell me how can i replace it and how you receive it to replace me.
I perchased it on 29/4/2017 with 6month warranty
Just send your courier man to receive this product....
Complaint comments  Read comments Complaint category Electronics & Appliances

Shopclues.com — no replacement of product

 amit555verma on Jul 14, 2017
Subject : No Replacement Of Product

I ordered a product on Shopclues having order no.201705791 on date 16.06.2017. But they delivered a wrong product.I receive the product of Lenovo power bank which is not in working condition. But i ordered New Sony 10000 ultra slim power bank. When I try to contact with Shopclues i did not get any appropriate answer. Please take some serious action against the Shopclues ....
Complaint comments  Read comments Complaint category Mobile Handsets

Shopclues.com — Asus ze551ml / 4gb + 32gb / fast charging / pixelmaster backlight (Super hdr) - (6 months brand warranty)

 shamialam on Jul 14, 2017
Hi,
I have purchase this mobile on 7th july 2017, after few days the mobile automatic play, and i have raised the complaint against this product in shopclues. He spoke to me give us 2-3 days, after 2-3 days i have callled in shopclues he said that, the saller is denied retuned this product please go to asus service center. I was say i will not go any where please refund my money. But the did not take the action against him still....
Complaint comments  Read comments Complaint category Mobile Handsets

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