Customer Care
Clues Network PVT. LTD.
Customer satisfaction rating: 8%
Submit a Complaint
COMPLAINTS Customer Care

Clues Network PVT. LTD.

Building No. 112, Sector – 44
Gurgaon District
India - 122 001

Customer Care Phone Numbers and Contacts

+91 12 4441 4888
(Customer Support)
+91 12 4466 9777
(Merchant Support)

Additional info
USA Office
Clues Network Inc., 530 Lytton Avenue, Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd., B1 Pragati Chambers, 15, Dutt Vihar Society, Jetalpur Road, Vadodara, 390 007, Gujarat, India

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am related photos (1421)

Complaints with pictures are more trusted and informative    View all Customer Care related pictures (1421) Complaints & Reviews

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 sunandita sharma on Feb 22, 2017
I have ordered for some products paying in advance which was not delivered to me. But I was shocked to receive a message which reads as product was delivered. My order no.109938485. Now Neither I could track my order as it says order was delivered nor I could contact customer support because my call was not received by anyone in the given no even trying and waiting for several time....
Complaint comments  Read comments Complaint category Online Shopping — Order 109890654 - Refund request reject

 Kaushik82 on Feb 21, 2017
I have make a return request on 17th Feb for this product the next day it is delivered. Mentioned not worthy all called CC and explained the quality is poor. Still I found today status Return rejected. When I called CC, is saying quality is not comes under policy.
I have never went through such while shopping from other e-commerce sites. It was smooth. Also I have order 2 different product same time 1 is absolutely fine but another product quality so cheap and not at all worthy. Then why should I accept that product. Really embarrassing. Last time I called they said we will update you in...
Complaint comments  Read comments Complaint category Online Shopping — My Order 109017108 not delivered

 tarunsaluja on Feb 21, 2017
I ordered on Orbit 2 Door Shoe Rack Wenge on 29th Jan 2017. Today i.e. on 21st Feb, when I checked the status online, the status against the order is displayed as delivered on 20th Feb, 2017. I havn't received the product yet. I gave complaint to customer and made me wait for 15 mins over phone and later informed me that I will get the order in 48 hrs.

My Order ID is 109017108....
Complaint comments  Read comments Complaint category Furniture — Damaged product received, neither replacement nor refund done

 Preyas Jain on Feb 20, 2017
I placed an order for online purchase of "Stylox Blue Light Blue Denim Mid Rise Jeans For Mens (Pack Of 2)" having Order no "108719976" on Jan 26, 2017.

The product was delivered on Jan 30, 2017. Out of the two jeans one was defective (the button was damaged). therefore, I placed a return request.

The status of my return request didn't change until I made a call to them. They said that they would arrange for reverse pickup.
However, on Feb 8th, 2017 I got an email saying that the "Return request has been resolved with the merchant" without the issue being resolved
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — Order No. 109080287 of TT ( Pack of 5 ) White - Cut Sleeve Vest - 100% Cotton (QTY:1)

 neer11 on Feb 20, 2017
THIS ORDER No. 109080287 IS NOT DELIVERED TILL NOW. I AM VERY ANGRY NOW. I WILL TAKE SOME LEGAL ACTION BECOZ its showing DELIVERED on YOUR WEBSITE TWICE ( in 2 different different DATES... one date is 9th feb 2017 in IGLAS location and other date is 17th feb 2017).

And I have sent more than 5 mails regarding the same situation but no response from your side....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — Courier Charges not refund

 sachin198719 on Feb 20, 2017
Order id=108196834
subject=courier charges not refund
I did not receive courier charge till yet and i already shared courier receipt also and i am calling continue with same concern but still not get proper solution
i have been register complain many time but the don't give me proper response
they always told me that we will solve your problem in 2 days but i am complain from 1/02/2017 but till now they don't solve my problem 20 days have been over and i have been many expenses for calling...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories — Order id 107771751

 ankit5kumar14 on Feb 20, 2017
Shopclues team ... Should say you guys are shameless ... Truly shameless. ... This is my 12th complaint ... Shocking isn't ? Yeah it should be ..
Bcoz u guys are sleeping there right?... first of all ur whole site is a #### right? I had been complaining for about 2 months ... I guess this would be very less for u cheaters to cheat the customers and have fun .. ( our complaints would be ur ' select and delete' messages right? ).. What's ur reply everyday ... Yeah very 'effective' and
'true' reply ------ ' wait for 2 days', , , ... '...
Complaint comments  Read comments Complaint category Online Shopping — Not Responding for Return and refund

 R Bobby on Feb 20, 2017
Order Number: 108952412

Return Number: 3687796

Product: Fabiano Induction Cooktop

i am not able to use this product this product because of damaged product send to me.

I made a return request to them but they never responding for my mails..
I also tried to contact them through their customer support number but they put me in hold for long time but not even attend the call..I wasted lot of money for their phone calls also..
Please take some action against this kind of stupid online shopping sites...
Complaint comments  Read comments [1]Complaint category Appliances — Surya Crystal 3 Burner Cooktop

 hmfinance on Feb 19, 2017
I bought Surya Crystal 3 Burner Cooktop from on 7th February 2017. I bought it for Rs. 1300 + 150 for shipping. Total Rs. 1450. Also, they were running scheme with MobiKwik 100% cashback upto Rs. 500. So I paid money thru mobikwik expected Rs. 500 cashback.

Same day I received mobikwik cash back of Rs. 32/- only. I sent them email and they replied that cashback is upto 100% and it can be any %. So showing 100% cashback, what I received is only 2.2% cash back.

Product reached me on 12th February 2017. I found product damaged and therefore visited
Complaint comments  Read comments [1]Complaint category Electronics & Appliances — Cheaters

 Chhaya Gajinkar on Feb 19, 2017
Respected Sir/ma'am,
Hello, i ordered two ikall phone k38 2.4inch multimedia mobile which costed me Rs.1038 and shipping charges Rs.198 so i paid 1236.I am student in 14th std (sybcom)i belong to middle class family i wanted to gift those phones to my father and grand pa.The phone's were delivered but after two days it stopped working.we tried to contact shopclues so many time they kept saying SERVER IS DOWN after so many days they answered my call and said u cn only request return in 10days i said them the whole issue thn theyaccepted my return request now yesterday they mailed me saying...
Complaint comments  Read comments [1]Complaint category Mobile Handsets — The return process is being delayed substantially for no reason

 Sadhnas1234 on Feb 18, 2017

I requested for the return on 30th Jan and since then your application has been continuously showing illogical statuses which I even confirmed with the executives but every time I used to call they used to tell me just one thing that the return has been reinitiated. However courier person never came during this period and when I call the executive to ask why my return has been closed, I get the answer that the courier guy has mentioned that he couldn't find my address, is there a think called TELEPHONE? Couldn't he call me if couldn't find the place? Then I got it reinitiated...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — Product not delivered, but payment made.

 Abin Samuel Abraham on Feb 18, 2017
Dear Sir/Madam,

I had ordered "Intex IT-PB11K Intex 11000 mAh Power Bank" on 14th February 2017. It had got confirmation that it will be delivered on 18th February 2017 and it was also showing out for delivery on the logistic website but I haven't received the product today(18th February 2017) and the site is showing that there's a delay in shipment whereas the logistic site is showing that order could not be delivered. Delivery will be re-attempted shortly. I have mailed 3-4 times and also called them but there's no response. I'm afraid to cancel the order as I read...
Complaint comments  Read comments Complaint category Online Shopping — Nokia E63

 Sofi Mehraj on Feb 18, 2017
Hi sir/mam,

I recently purchased a nokia E63 handset from with 10 days replacement guarentee for 1870/-. product reached me but was a duplicate copy of nokia E63 with duplicate earphone & charger. I placed a request for return of my order and refund in cash or electronic form but they are since then telling me it is under process and in that case 10 days are over. Now i am confused where to go and complaint. Kindly help me as this thing may have gone with lot of people and shopclues is taking advantage of innocent people for their profit.

Email id:
Complaint comments  Read comments Complaint category Mobile Handsets — Product not delivered & customer care center not replyed

 Subhendu Sarkar 83 on Feb 17, 2017
On 29/1/17 I Have placed an order to for Seeds-Petunia Mix Flower Pack Of 50 (QTY:1) which order number 109059842, i have make payment through online. till date item not received, but 10th Feb. SMS sent to me item delivered. same day I have made complaint to customer care & ticket no 931300. till date no reply, consignment tracking i.d. RV649082355IN. Indian Post....
Complaint comments  Read comments Complaint category Online Shopping — Wrong product and faulty

 sanoop0001 on Feb 17, 2017
Dear sir madam
I have ordered Sony power bank cp-f10l 10000mah portable on 24/1/2017 and I received product on 28/1/17 but the product I received is samsang instead of Sony power bank and the product I received is also faulty.I am continuously taking follow up with shopclue customer care but they are not taking any action and from 10/2/2017 customer care are also not attending my calls .
Pls do the need full action within 10days otherwise I will rise the complaint to consumer form....
Complaint comments  Read comments [2]Complaint category Electronics & Appliances — Grooming beard oil

 anoop188 on Feb 17, 2017
i am unable to reach the customer executive of this company even after my endless tries as they are not picking up my calls. I am really sad and disappointed to never choose this company for orders in future for the worst experience they made me to face for delivery of the above small product.
I have ordered this product 18 days before and 10th was the delivery date at my place but courier company is calling me to collect my shipment from there office that is 12 kms away from the address i provided while order. In that case what is the use of online shopping?????I have called their...
Complaint comments  Read comments Complaint category Hair and Beauty Salons — Requested to Change the Shippment Address, But least bothered proceded to ship to worng Address

 Kavithamanjunath on Feb 17, 2017
Dear Sir / Madam,

I Had ordered 4 item from Shopclues on 15th Feb 2017, by mistake i marked shipping address to wrong address, from where i will not be able to collect the courier/ product or nobody else will be there.

I had requested them to change the shipping address on 15th Feb 2017, but there did not initiate for the same. But have shipped my orders to the wrong address, there is no response to the mail / calls.

Order Number : 110029846, 110029845, 110029844, 110029843

I request you to kindly initiate for my refund amount.
Complaint comments  Read comments [1]Complaint category Online Shopping — Request return to shopclues

 bhavith on Feb 16, 2017
Dear sir,
This is bhavith kumar.i had ordered london looks shirts 5 combo in shopclues.i had received that product.but i am not satisfied about that product.colour and design has changed.also quality of that product is not good .this is not fare sir.i am very angry about shopclues.i would like to return that product right please refund my money to my bank account....
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories — ShopClues Not delivering my Product

 JayeshR on Feb 16, 2017
I had placed the order on on 31st Jan 2017. I had paid amount on the same day through debit card. Now today is 16th feb 2017 but my order is not yet delivered by They had given me date of delivery on 11th Feb 2017. Now i trying to call them but they are not receiving my call. they are disconnecting my call automatically. So twice i had given them complaint through mail but they are not replying on that also. I had also mailed them that plz cancel my order and give me my refund back but that also they are not doing. So plz help me. I am ordinary person so...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — Product return request rejected by shoplus team

 Vithal P Goje on Feb 15, 2017
Dear Sir / Madam,

I have ordered two numbers shoe through I tried it actually once received & Immediately place return request due to product quality & size issues. They have rejected my request & saying we are not accepting request related to quality. But actually size does not comfortable to me. I have filled complaint through mail after 2 days later i have called up almost 4 / 5 times to customer care number. Every time they are committing me to resolving issue 2 working days but today 13 days passed & i have not received any confirmation to pick up my return request...
Complaint comments  Read comments Complaint category Department Stores

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