ShopClues.com Customer Care
Clues Network PVT. LTD.
Customer satisfaction rating: 8%
Submit a Complaint
5124
COMPLAINTS

ShopClues.com Customer Care

Clues Network PVT. LTD.

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Address
Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4441 4888
(Customer Support)
up
1337
down
559
+91 12 4466 9777
(Merchant Support)
up
489
down
276

Additional info
USA Office
Clues Network Inc., 530 Lytton Avenue, Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd., B1 Pragati Chambers, 15, Dutt Vihar Society, Jetalpur Road, Vadodara, 390 007, Gujarat, India

Customer satisfaction rating
8%
Complaints
5124
Pending
772
Resolved
172
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

ShopClues.com related photos (1554)

Complaints with pictures are more trusted and informative    View all

ShopClues.com Complaints & Reviews

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Shopclues.com — product towel big size compaint.

 Tabarak Mubarak on Sep 20, 2017
Maine 12 Nos. big size Towel mere face book per dekh kar book kiya tha. aaj parcel ki delivery received karne ke bad small 12 Nos. napkin ke nikle hain. iss ka matalab advertise mein dikhana kuch aur hai. aur product kuch aur bhejna hai. agar mere product replace nahi kiya to mein bhusawal grahkh munch mein complaint lanch karuga. aur facebook per frowad company ki advertisement karun gaa....
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — shopclue

 Abilash K Jose on Sep 19, 2017
I have purchased a belt from shopclues.I was attracted by the cost and the quality in the picture which was appeared as an advertisement in facebook.The displayed one was blackcolour one. I have recieved a brown color one which can not be even usefull to tie my dog. When I have requested for arefund they have immediately transferred the amount to my account and they have not come for collecting the product.

Dear friends it is one of the way they cheat the people. normally people dont spend their valuable time to send a request to get the money back. T hey allready nkow that the product...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — I want my money back in my account rather than as cluesbucks in my wallet

 yuvraj shirke on Sep 19, 2017
I made an order n shopclues and then i had to return it as the fitting wasnot good so the cash/money i gave they transferred it as cluesbucks i ordered another product but it didnt delivered and later i didnt find anything usefull so i tried various ways to find how can i get my money converted or transfered but i didnt find it anywhere on there site...
Complaint comments  Read comments [1]Complaint category Other

Shopclues.com — product to be delivered

 Bhanu 16 on Sep 19, 2017
I have ordered a keychain on sept 5 and delivery guy tried reaching me when my phone was switched off. I called their customer care 5-6 times even after which i dint get any kind of response regarding the product delivery. Im never going to order in this worst website ever., i regret ordering in your ShopClues, m goin to suggest my friends also not to order anythng from your website. This is the most Horrible shopping site....
Complaint comments  Read comments Complaint category Postal & Delivery Services

Shopclues.com — dump power bank

 satendra situ on Sep 19, 2017
Sir maine shopclues se ikall 12000mh ka ek power bank liya tha. jo k chal nhi rha h.
bs ek min k liye open hota or fir off ho jata h. plz help me..
mujhe shopclues pr poora bhrosa h.
plz sir isko jldi se badalwane ki kirpa krein.
agar aise hi product milne lga to online shopping pr kon trust krega.
ok sir..
thanks.....
Complaint comments  Read comments Complaint category Products & Services

Shopclues.com — regarding return of items

 Moumitamistu on Sep 19, 2017
Hi, i am new customer of shopclues online shopping. Recently i have ordered an item bearing order no 125269856want to return my mayukhfashion selfis 2 pc kurti with jack bearing order number 125269856 which one is delivered to me on 17th september 2017 by delivery surface. After receiving the items it was found that the kurtis were not fitted to my body.in this regard kindly tell me how i will return this items. It's so much urgent for me....
Complaint comments  Read comments [1]Complaint category Universities

Shopclues.com — short receipt of order

 sanjuBhore on Sep 16, 2017
Order no 125566786 forFAM Flexible Long Lazy Mobile Phone Holder
Order qty 2 Nos Payment made for 2 Nos But Qty Received 1 Nos.
why this happen.
In past this type problem facing at leat three times by your shopclue online trading website.
I Request to you please send short receipt of Item FAm Flexible long Lazy mobile phone holder urgently.
I am facing more problem in my house i.e. how are distribute one pc to two son.
again I request to you send urgently ....
Complaint comments  Read comments Complaint category Other

Shopclues.com — fake calls behalf of shopclues

 Kingly Kuldip on Sep 16, 2017
With a great disappointment I am sending this mail to Shopclues. I have been receiving phone calls on behalf of Shopclues, regarding lottery winner where the caller mentions my Shopclues ID, registered mobile number, shopping detail and exact amount, transaction detail. The caller use very abusive language. This is the number from which I am receiving fake calls 9128793351.

Asking me money for transfer of prize.

This is very disturbing and disappointing that customer’s details are used by bogus and fake peoples for thug purposes.

So as defamation I...
Complaint comments  Read comments [2]Complaint category Employees

Shopclues.com — stylevilla ikk oval dial black metal strap analog men's watch by miss

 kousikea on Sep 16, 2017
124831886 was my order no. On 02/09/17 delivery date was 11/09/17
But till today order no 124831886 is not delivered to me
Is it not negligence?
Pl supply it immediately
124831886 was my order no. On 02/09/17 delivery date was 11/09/17
But till today order no 124831886 is not delivered to me
Is it not negligence?
Pl supply it immediately...
Complaint comments  Read comments [1]Complaint category Telecommunications

http://www.shopclues.com/ — cashback not received

 Nisha777 on Sep 16, 2017
Hi,

I have placed prepaid order of 317 rs from shopclues website and order placed on thu, 14 sep 2017 this is the order number is : 125944107. But due to some reason i have cancelled this order but till date i haven't received my money even they didn't replies my email too and a customer representative told me that they will refund my money soon, but didn't get my money. Kindly refund it asap....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shopclues.com — dash aux cable

 Chandranath Banerjee on Sep 16, 2017
I have bought a "dash aux cable" through online from shopclues.com and paid in advance through electronics payment with other seven items. But, according to my purchase list, i did not get/ received the item/ product "dash aux cable" till today.
I have wrote approx three mails to your customer care department, but till today your department shows no care on my complain and your office thank that it is not necessary to send any reply to me. I have acknowledged here that i have received other seven items except the "dash aux cable".
After along time waits i have reporting my complain...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Shopclues.com — fake shopclues representative caller

 SWAPNESWAR DEHURY on Sep 15, 2017
I received one message from name shopclues, regarding lottery winner where they mention my shopclues id detail like mobile no, shopping detail, transaction detail and registered mobile number.

Asking me money for transfer of prize.

Kindly keep secret my user id detail and shopping detail

This is the representative who called me for money and inform me the prize detail whose mobile no is-8084695584...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Shopclues.com — shoes / return complaint

 Shivanandgvt Shivanand on Sep 15, 2017
Dear Sir,

I have ordered Ankel shoes from Shopclues online shopping and I am very alas to see the product quality. Its very very bad and poor condition. When I opened shoes it stinks very much. Soul of the shoes is very bad. Immediately I have raised complaint in Shopclues web also.
There is return address on the box along with the phone no. but the guy is not responding to any of my calls. Even I have sent pics of the shoes and invoice on his whats app but no response.
There is return policy but no response...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — return my money back

 vijay ambasana on Sep 14, 2017
I had brough a intex battery 'intex smart cloud 4g 1300 mah battery'order id 125557703' for rs. 544 but it was not the battery what i want so i contected shopclues.com'ticket no. 3252821' and tell to return it and give my money back but they don't gave my money back so i need to know that how can i get my money? Please tell me how can i get my money refund in bank...
Complaint comments  Read comments Complaint category Other

Shopclues.com — fake product/ unauthorized sales

 Aditya Kumar kolagani on Sep 14, 2017
I have purchased xiaomi redmi 3s prime - 32gb + data cable (Combo offer)
Code: 112454815 from shop clues on may 12, 2017. There are few issues with that mobile and i have approached mi service center. They have rejected this phone saying that shopclues is not authorized seller and this product is not covered under warranty. I have approached shopclues over phone and email, it's been month they are not even responding properly to my email....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Shopclues.com — beige sandals

 Charmaine Xavier on Sep 13, 2017
I'm sorry to say that the pair of sandals i ordered was oversized. How long would it take to replace it with a smaller size? What do i need to do to return the product? I need the product replaced latest by 19th september as i will be travelling from the next day onwards. Could i be informed of the date and possibility of its replacement as soon as possible?...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shopclues.com — trimmer machine

 deepak vaniya on Sep 11, 2017
I purchased and return three time trimmer machine till i can not get the appropriate machine it is always demaged. It is often occurred. So please slove my problem. This company is also no return money instead of shopclues bulk so this is unfair to the customer. The shopclues is provide the west or demage product to the customer. So you should strictly action to the company....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Shopclues.com — extreme harassment: shopclues still has not refunded my money after record 43 calls over 60 days and has lied to me every time i call them

 mr berry on Sep 10, 2017
1. I had ordered nintendo wii remote with motion plus inbuilt, black color + nintendo wii nunchuck, black color, 2 items in one single order with one order id on shopclues website shopclues.com on 10 july 2017

2. I received both items in one single package 2 days later, and soon discovered after opening the package that both the items delivered to me were wrong items. I was delivered a
A) standard nintendo wii remote without motion plus, and in wrong color white.
B) standard wii nunchuck in wrong color white.

3. So having received both wrong items i...
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

Shopclues.com — order id-125047280

 Nandymukherjee on Sep 10, 2017
I purchased some clothes from them. And both of the products were oversized, even we clearly mentioned the size and all. At the very moment i requested for refund /replacement. They refunded me just 312 when i was expecting rs 558 as refund. I talked to their customer care executive and discussed this matter and made me sure that they will solve the issue and after that call no response. They mailed me and said i have to raise a issue from my shopclues website and there was no such option to do that. I usually shop online from different sites and this is the first time i have ever shopped from this...
Complaint comments  Read comments [3]Complaint category Clothing, Shoes & Accessories

Shopclues.com — mobile battery, panasonic t40

 rajneeshthakur786 on Sep 10, 2017
I have order a original panasonic t40 mobile battery. But i have no received original battery. Courier received on 09/09/2017. Battery performance is very very bad. I m not satisfied with u. Pls give me refund. Or original battery. Soon. This is not a good message to all online shopping members. My experience is bad with u.
Thanks
Rajneesh
7355008125
8284952081...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

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