ShopClues.com Customer Care
Clues Network PVT. LTD.
Customer satisfaction rating: 8%
Submit a Complaint
4841
COMPLAINTS

ShopClues.com Customer Care

Clues Network PVT. LTD.

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Address
Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4441 4888
(Customer Support)
up
1044
down
467
+91 12 4466 9777
(Merchant Support)
up
374
down
237

Additional info
USA Office
Clues Network Inc., 530 Lytton Avenue, Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd., B1 Pragati Chambers, 15, Dutt Vihar Society, Jetalpur Road, Vadodara, 390 007, Gujarat, India

Customer satisfaction rating
8%
Complaints
4841
Pending
944
Resolved
156
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

ShopClues.com Complaints & Reviews

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Shopclues.com — Refund of my amount of 3 products

 Amrut Irkal on May 27, 2017
115815455, 115814109, 115265658.i have returned all these orders n I applied for money refund I have my account no of hdfc bank account no 02541530005019 by name raju s baddi. When I called to customer service and tiped return product. No I got message it will be refunded by may 19 today it's 27 may still it's not yet credited to my bank please help...
Complaint comments  Read comments Complaint category Banks

Shopclues.com — I did not get my refund...

 swapnendusaha73@gmail.com on May 27, 2017
I have place an order for "Combo of two watches & deodorants" for men as on Wed, 10 May 2017... then ordered had been Delivered Mon, 15 May 2017 ... but there i got an broken watch.. instantly i raised a complain to customer support team for refund that product ... since then i did not get any feed back or support form shop clues team... they were only proving me a ticket no... below mentioned the details...

Order ID:115931159

ticket no. 1994275...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — Non delivery of goods after making online payment

 niranjan74 on May 26, 2017
Dear sir,
1. I had made a purchase of game cd's for which i made an online payment on 02/05/2017 for rs 618/-
2. The product was not delivered and a sms was sent to me on 11/05/2017 confirming delivery to my address, for which i immediately complained to the support staff, they responded to me after calling them a good number of times saying that they will provide me the proof of delivery by 22/05/17, which has not been done so far.
3. After repeated reminders the company has not responded at all, they are again and again sending messages that the product has been delivered.
Complaint comments  Read comments Complaint category Computer Software

Shopclues.com — Extracted money for out-of - stock merchandise thrice

 SureshPrabhu on May 26, 2017
From 26th may 2017
S s prabhu
78, greenways road extension
R a puram
Chennai 600028
Phone 044 24937034
Mobile 9841037034
Dear sir,
Sub: online shopping with shopclues
Ref: order id 116009836 dt 11th may 2017 for one letv 1s smart phone rs 7799
Order id 116009837 dt 11th may 2017 for one snaptic soft transparent back cover for letv 1s smartphoners163

I ordered the above two items on 11th may 2017 & made payment at chennai, through my daughter–in-law’s citibank credit card (No 5546 3702 2173 8823) as a gift...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — Complaint against refunding

 krisharts on May 26, 2017
I ordered one product order no 115661010. But i return that product and request for refund. Refund id 11349640. Request date 15/05/2017. After that i get a message money will refund before 22/05/2017. But still i didn't get my money back. Most of my friends purchase through this way. I kindly request u to take care about this matter. Otherwise i will discourage all my friends from purchasing through shopeclues. We are working with a reputed company most of the purchase doing with online shopping. I repeat please take serious action against this problem...
Complaint comments  Read comments Complaint category Jewelry & Watches

Shopclues.com — I have received a different product

 sajeev jacob on May 26, 2017
I have ordered for a portable dvd and paid full amount of rs.2350/-through online payment on 11/05/2016. I have received the packet through courier on 26/05/2016 around 12 noon. When i am opened the packet i saw that there is a huge mistake is happened from your side. The product which i got is entirely different from my order of portable dvd. I got a steel road with a black handle. The packet & pictures are of a portable dvd. How can it possible. What is the next? Please advice me...
Complaint comments  Read comments Complaint category Electronics & Appliances

Shopclues — Lyf water 7s (gold)

 gopal mane on May 26, 2017
Sir, I got this mobile from online shopping. If I do not like it then now I want to bring it back, then these people are not taking it back, whereas it was said that if you do not like the product, it will be withdrawn, I had confirmed before taking the order. Whether it will be back or not, it was said that it will be easily done, now you are not taking back. Please help me guys please
My order id is 115929059
Register mobile no.9975699077...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — Complain about my refund

 Pammi shrivastav on May 25, 2017
I had purchased a product (Raabta gazri chink top with v neck).
Product id is 116064837. This product delivered on 16.05.2017 but i don't like the product so on same day i was registered a return complain. When the return complain raised so the next day on 17.05.2017 my product was returned. The pickup person pick the product from my side on 17.05.2017 pickup receipt number is 500410899205. But my amount still not credited in my account. This product value is 348/- which i was paid but he refund only 121 /- rs credited & rest amount is 227/- he still not credited in my shopclues account as...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shopclues.com — 500w mixer grinder jar in damaged condition not yet served the replacement

 DAYALAN SUBRAMANI on May 25, 2017
Regarding the purchase of 500w mixer grinder, the product was received a month ago on cash on delivery. The product was in damaged condition. On my request of replacement replied qwill be replced. On my request of delayed service they asked me the bank account number, while i am giving the sb account no. They asked me to give the debit card no. Which is not available and then they replied " my amount or product replacement will not be done from the mobile no.8678069064

S. Dayalan
9840065637...
Complaint comments  Read comments [1]Complaint category Utility Services

Shopclues.com — Ordered battery for panasonic t50 battery 1600mah | not working | shopclues peoples not responding

 Mahipalsinh Jadeja on May 24, 2017
I've ordered panasonic t50 battery on 13th may, 2017. Battery is not working in phone, when called call center for the replacement, they had asked to charge for minimum 3 hours, i've tried charging it 5 hours instead of 3 hours yet it is not working. When called call center, they had promised delivery of 2 days, it's 7 days now, yet to receive new battery. Also, no one responding nor ready to give anything in writing for replacement of product. Also no one reached to collect dead battery!!

Pathetic service experience from shupclues!

Order no - 116147309
Contact...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — Kids printed cotton t shirt combo of 5

 mazum_s on May 24, 2017
Dear shop clues team i have ordered kids printed cotton t shirt combo pack of 5 which is small in length & size i need to refund the item and want to buy the bigger size please suggest me how to refund the item please let me know the procedure.
My order no is 1165229225 i have ordered the size of four to five years kid but unfortunately it is too small....
Complaint comments  Read comments [1]Complaint category Kids & Baby

Shopclues.com — Fraud by shopclues.

 goldeneagle on May 24, 2017
My store i. D. Is 674302.

Beware of their sales managers they are making false commitments with the merchants only to protect their jobs as well as to achieve their targets. I am one of their victims. Few days ago i had received a call from ankit chaudhary one of their sales boy. He sold me a package and promise me that i will take care of your store and also had commitment me that i will improve the rating of your products as well as store. He had promised me that i will submit your all products on the deal i have his mail confirmation but as i had paid the amount this guy stopped...
Complaint comments  Read comments Complaint category Products & Services

Shopclues.com — Order successful but shopclues canceled due to wrong pricing

 Ayesham on May 24, 2017
I ordered 2 floor cleaning mops as the price was low(Rs.109each). The order was successful but shopclues canceled it stating that the pricing was wrong. I've ordered that product as its price was low and now when I've ordered they are saying that nothing can be done. I've called customer care many times and also gave them warning that I'll lodge a complaint but they neglected it. Now I'm here raising a complaint against them. I want this product in same price and same delivery estimate date. My order id #116715469 for MAGIC CLEANING MOP(ASSORTED). Please resolve my issue...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — About Panasonic phone

 Komal motiani on May 24, 2017
I ordered panasonic phone on 12th may it was delivered on 20th may.. Prodect found defective i filled return on same day... I contect to customer care.. They asked me to go to service center bcs it is covered under manufacturer warranty... No were it is written that in case of defective product i have to go to service center... I need my refund of money back......
Complaint comments  Read comments Complaint category Mobile Handsets

Shopclues — Didn't get refund money from last 10 days.

 AKartik on May 24, 2017
Hello,

I had facing problem with shopclues, i have purchased tshirt from shopclues & quality is to bad that why i want to return product, i had registered return complain on 14 may 2017 10 days left but my money is still i have not received,

Why this online sites is taking our money so long and not refunding us.

I have tried to mail shopclues & contact but no one is responding.

They dont care for customer, i want my money refund as earliest possible.

My order no. 115653276

Complain no. 1905089, 1887657,...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shopclues.com — Manufacturer defects in mobile sets and do not respond by shopclues services and retail

 Shashi Gangwar on May 24, 2017
I had purchased two mobile sets by shopclues services and the the product have manufacturer defects so i want to return the product but service provider not responding after complaints many times in their guarantee period my order no is 115817364 and retailer is edge infotech pvt ltd c 290 mayapuri industrial area new delhi complain no #1954581 and i have to submit all important information of the product and bank details to the service provider in regarding to this issue...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — Mobile phone iphone 5

 Prabha Shankar Tripathi on May 23, 2017
I have ordered a i phone 5 on 25 mar 17. Product have received on 2nd april but in this sensor is not working and front camera not working. After that i logged complain on 08 april for return product but there was no response from you guys. Still i have called so many times but problem not resolve and no body response from you. Please return my product and provide me new one. My order id 112647547
Registered mobile number 7897265822
Name gauri shankar tripathi...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Shopclues.com — Need to exchange item

 Prasad Thirumal on May 23, 2017
My order no 114922625 was cancelled... Hence I reordered my V19.69 versace grey entice deodorant..on may 2. But got versace entice white deodorant.. Two in number. I tried to file a complaint but my Web page didn't show the new order no 115256993, hence I gave my feedback on the old order no on may 17. I call the customer service... They asked me to file return complaint for the order 115256993..I need to exchange the product or demand my money back... I got the product on may 10...and asked for return on may 17...within the stipulated 10day return policy... Pls do the needful...
Complaint comments  Read comments [1]Complaint category Health & Beauty

Shopclues.com — Order no-#114560862

 kamleshsnp@rediffmail.com on May 23, 2017
We ordered for nokia lumia charger data cable for all. We received a simple nokia charger. We contacted your supplier gramer grocery bhaiji patel street, nava bazar vadodara-390006, gujarat. Vadodara, gj-390006.
They told that as it is available we will send. After 15 days they told to contact customer care. Your customer care told that the date is expired.
Let me know that this is your way of business to cheat the people.
Hope that you will resolve the problem. Other wise we shall have to search other option and we will spray this matter to all our concern....
Complaint comments  Read comments [1]Complaint category Online Shopping

Shopclues.com — Shipment and return of my product

 Vijayrao25 on May 23, 2017
I have ordered two unisex hot shaper slimming belt neoperene waist band sweat fat burn, but i received only one which is damaged. So i requested your consumer care and registered my complaint my reference no are 1898905, 1944595, bur no response from your end, this is not at all fair. Non of them reply and when i cal they say technical problem. Very sad site which every i seen....
Complaint comments  Read comments Complaint category Health & Beauty

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