Customer Care
Clues Network PVT. LTD.
Customer satisfaction rating: 10%
Submit a Complaint
COMPLAINTS Customer Care

Clues Network PVT. LTD.

Building No. 112, Sector – 44
Gurgaon District
India - 122 001

Customer Care Phone Numbers and Contacts

+91 12 4441 4888  (Customer Support)
+91 12 4466 9777  (Merchant Support)

Additional info
USA Office
Clues Network Inc., 530 Lytton Avenue, Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd., B1 Pragati Chambers, 15, Dutt Vihar Society, Jetalpur Road, Vadodara, 390 007, Gujarat, India

Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am related photos (1558) Complaints & Reviews

Sort by: — wrong product delivered two time

 kailashpawar on Mar 23, 2019
Dear sir,

Please note that we had received wrong product from your side against order id[protected] and i am return the same product to you on same dated 14.03.2019. But till dated we have not any information from your side and customer care person not calling me last 7-8 days. I am daily many time calling to customer care no [protected] but not respond.

Please solve my problem at the earliest.

Thanks & regards
Kailash pawar
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — return policy and refund.

 Supantha Kundu on Mar 23, 2019
I initiated a return of a product but return rejected and I didn't received my refund. I am not satisfied with the product quality as it is not genuine product as per descriptions. I want refund and return of the product. They ignore my return request and didn't provide the refund as it was retuanbke when I bought it. I requested for several times by contacting their customer service but always got ignored to provide the refund.
Order ID[protected]...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — no scars cream

 mkvankadari on Mar 20, 2019
Sir, i placed an order for 2 numbers of "no scars cream for reduce and remove scars and marks 20 gm set of 2 pc" on 14th of march 2019 for rs 920/-. The order number being "[protected]". It was informed to me through mail and sms that the order has been booked on pre paid basis and it will be delivered by 22nd march. However the efforts were lauded and the material was received to day (On 20th of march itself). On opening the pack we found only two pieces of no scars cream packets instead of four numbers (2number of 2 pieces each = 4 pieces). When i tried to contact the merchant (Ph no. [protected]...
Complaint comments  Read comments [1]Complaint category Cosmetics — shipment issue (neither updating address nor canceling order) [Resolved]

 hnanks on Mar 20, 2019
I have ordered two products through ShopClues on 19/03/2019.
Order id[protected]
I'm requesting them to change my address since yesterday but they are not providing any solution. It's a prepaid order and I asked them to cancel my order but they are not cancelling my order. They are suggesting me to wait till delivery and telling me to not receive my products and then they will initiate refund. I'm not able to understand such policies. Please help me with a suitable solution....
Complaint comments  Read comments Complaint category Online Shopping — courier

 Best Collection on Mar 18, 2019
Respected sir/madam

I am a seller merchant at your shopclues site.

I got three orders on the respected date of 8.03.2019, 15.03.2019 and 16.03.2019. But your courier boy did not came to pick any of those pickups.

Kindly note that my merchant id is 352150 and my firm name is halder brother.

Waiting for an kind co-operation from your side,

Halder brother....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — 1 lakh lucky draw

 Tayeb on Mar 18, 2019
This is to bring to your notice that like the provious person even i have received a letter stating you have won rs100000 but i very well know that it’s a fraud, but the thing is how did these guys get access to your data where they had my home address? You are not protecting your site properly and there’s a leakage of customer’s privacy data, check if this is any parallel org run by your ex employees because seeing at those scratch cards people might get fooled as it has barcode and perfect branding this helpline number provided by them could help you crack them down ph:[protected]...
Complaint comments  Read comments [1]Complaint category Online Shopping — company rejected my return request

 rajeshbhiwani on Mar 16, 2019
I hv ordered for jeans pack of 4 pcs on
My order id is[protected]
Bt i received only one pc jeans.
3 pcs were missing.
When i complain abt this on They asked abt images of packing. Recd one jeans pic.
After 7 days they rejected my complain saying that they hv sent complete 4 pcs jeans..
They rejected my retrun request....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — incorrect product

 umeshkumar38123 on Mar 15, 2019
It was my first order through this website and i wanted an iphone 5 so i searched and i got an titile as apple iphone 5 16gb (Open box).in

The website clearly mentioned it is in unboxed "expert certified".
Product id:[protected] phone condition:"unboxed"

Unboxed in thier website they showed in tabular colum as no scratched no dents and original accessories

The order was delivered to me i dint receive the original accessories
So i gave a call to customer services they were saying me it is an refurbished and u may or may get...
Complaint comments  Read comments Complaint category Mobile Handsets

Shopclues — faking to me and other

 ramkailash Sharma on Mar 12, 2019
One day i shop a product from shopclus. After some days i recive a msg you won a 120000rs and tata safari car to your shopping please pay 6600 rs registration charge form recive a gift i pay 6600 rs charge but i not recive a any money my account i again call to the helpline no. They provide a msg but he talked to me pls pay 24500 rs for recive a gift i don't pay. Sir/mam please mujhe mere paise vapas dilye.

And ye raha uska biodata /faker adhar card no is[protected] mobile no. [protected] name rakesh kumar father name upendra thakur

Account no. [protected]
Complaint comments  Read comments Complaint category Banks — about the prize claim

 Bhim limbu on Mar 11, 2019
Dear respect sir,
I beg to state that i would like to inform you this bhim bahadur limbu i have won the achivement prize and scratch the card won 10 lacs rupees. And achivement award 1 lacs rupees with sms code. When i request to claim for prize money in my account. Then they has demand 1% service charge sum of rupees 11000. And i have ac no is send sms to help line number. Therfore i want to know why may be send service charge for wining prize.
Thank you you faithfully
Bhim bahadur limbu...
Complaint comments  Read comments Complaint category Other — online shopping content

 Jhanavi Shankar on Mar 8, 2019
Hair team shop clues
Today some online lucky draw contact and recivied 1 lakh winning prize value in that letter with coupon scratch card amount of 11lakh Is that fraud or company related thing.

Because look like in additional note asked to pay advance tax amount from our end. Kindly check and confirm.

Is there any lucky draw contest planned from company side for 9th anniversary celebration. This will help me to lot to further move if it's fraud....
Complaint comments  Read comments Complaint category Other — my white formal shirt to short.. and shopclues exciquitive this hanad over.. but my refund not be my account... but why...

 Aniruddha ganai on Mar 8, 2019
Respected manager!

I have called so many times in your coustomer care exciquitive but nobody has ever responded to my calls. (Show your actual problem and situation). I have been meaning to talk to you about the transaction that was made from my account by an imposter last month (Date) 21.02.19now until this day i have been very lenient with your customer service department and although i got three hundred thirty three hit just because your department behaved with such negligence, i was still very cooperative with your investigation but now my patience is running thin with every passing...
Complaint comments  Read comments [1]Complaint category Online Shopping — not delivering the products

 Navaljeet Singh on Mar 7, 2019
Hi! Your ShopClues Order[protected] for Pack OF 3 Mirrored Aviator Sunglasses is shipped by Bluedart- DartPlus with tracking number [protected]. Your order will be delivered by Wed 27 Feb. Track your order status and.
Hi! Your payment for ShopClues Order[protected] for K Decor 2 Wallet Led Watch Combo is successfully done. Your order will be delivered by Mon 11 Mar. Track your order status . Both products are delivered to me till date . Every time call there delivery executive but they even don't pick my call. I am not satisfied with this even paying...
Complaint comments  Read comments [2]Complaint category Online Shopping — proud letter received from shopclues with scratch and win card

 madhavamallela on Mar 7, 2019
Dear shopclues team, today i received a letter from shop clues with address given in attached photos.
They sent a letter and certificate and scratch card saying i won lucky draw contest in anniversary celebrations of company. I know it’s fake.
This cheating giving bad name to your company and also impacting life of some innocent people who feel this is real and undergo unnecessary struggles.
Why don’t your company take action against such people who are defaming your company name too.
I wish you will take necessary action.

Complaint comments  Read comments Complaint category Online Shopping — shopclues not taking my product back and not refunding my money

 Ganraj Patil on Mar 5, 2019
This is my order number


I had recived this product in damage condition when i open it was damage internally and no product is taking by shopclues i m frusted of shopclues not arranging return pickup

Plz refund my money back as returnless or arrnsge reverse pickup for tommorow and take this back to you and refund my money back

Plz refund my money back product was internally damage recived and it is not working so plz refund my money back no use of accepeting damage product which is not useful to us...
Complaint comments  Read comments Complaint category Online Shopping — my return is rejected

 Disha Gagneja on Mar 1, 2019
I ordered a bag from and i recieved a damaged product and for that i clicked on return and completed all the necessary details. Then a message came on mobile number and the message shows that your return is approved. Later on it the app is showing that return is rejected. I want my money back because the product is damaged. I ordered a ucb bag and the color of bag is red...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — regarding suv

 Surbhi Ankur Gupta on Mar 1, 2019
Congratulations you are lucky
Winner in my your prize tata saffari storm four wheeler luxury car.&. Marketing value ammount 12, 80, 000=00 my office pvt. Ltd., dwarikapuri, plot no-2, sector-17, (New delhi)- my contact no-[protected] note_t&c apply your copoun no.10503

Aj subha morning mai mjhe ye msg aya usne kha k mai flipkart se hu aur apne ye prize jita hai apko ye lene. K liye hume 9000 jama karne honge jisse hum apko bhi amount transfer kar paye ya th agr car chaiye apko th 6000 jama kijiye fir winner certificate banega apka it's too...
Complaint comments  Read comments [2]Complaint category Cars, Vans & SUVs — shopclues not taking product back and not refunding my money

 Ganraj Patil on Feb 27, 2019
Order number[protected]

I had recived damage and broken product due to poor packing and shipping the product had been damage internally no use of accepting damage and broken
Even return pickup person will not accept this broken product plz refund my money back returnless. Plz take this back to you and refund my money back i m frusted due to shopcluse reverse pickup executive who had harrased me...
Complaint comments  Read comments [2]Complaint category Online Shopping — inquiry about shopclues anniversary celebrations random lucky draw

 Sharanprasad on Feb 25, 2019
Hello, i needed to know about this anniversary celebration random lucky draw invitation with money prize of 1 lakh and a coupon with 10 lakh sent through post by shopclues with address nalini ranjan avenue, basantalla saha road, new alipore, new delhi-7000053 with mb no. [protected]. I want to know is it really from the company or its an fraud???
Please help if its fraud how did it get my personal address details and mbl no.
Or if its true then its good luck... Please inform or reply as early as possible...
Hope for good answers!...
Complaint comments  Read comments Complaint category Banks — defective wrist watch

 swasty jain on Feb 25, 2019
I have ordered 7 wrist watches from loretta surat and received defective watches. I also tried to contact the shopclues office but no one
Answered. I also placed return request but it too was rejected by them and there is no return option available on their site.
Date : 22 feb 2019
Client no. [protected]
Refund money in our bank account...
Complaint comments  Read comments [1]Complaint category Online Shopping

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