Customer Care
Clues Network PVT. LTD.
Customer satisfaction rating: 10%
Submit a Complaint
COMPLAINTS Customer Care

Clues Network PVT. LTD.

Building No. 112, Sector – 44
Gurgaon District
India - 122 001

Customer Care Phone Numbers and Contacts

+91 12 4441 4888  (Customer Support)
+91 12 4466 9777  (Merchant Support)

Additional info
USA Office
Clues Network Inc., 530 Lytton Avenue, Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd., B1 Pragati Chambers, 15, Dutt Vihar Society, Jetalpur Road, Vadodara, 390 007, Gujarat, India

Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am related photos (1540)

Complaints with pictures are more trusted and informative    View all Complaints & Reviews

Sort by: — regarding lucky draw issue

 darshan av on Jan 17, 2019
I had a call from shopclues in toady morning he told me that i i have won Rs.850000(maruti suzuki swift dzire car), so that he was demanded me to deposite Rs, 17200/- for registration and insurance of the car so i have paid Rs.7600/- today maorning already even transformed some cost he demanding more from me so please calrify that was i won that prize or not.
i have recieved frist call from [protected]
after i myself called to your customer care on [protected] someone was recieve my call his name Mr.vishalkumar, i transferred Rs.7600/- to his account
he was given me his personal...
Complaint comments  Read comments Complaint category Lottery and Sweepstake Emails — complaint about lottery

 Rockraja Ajendra Pal Bhadouriya on Jan 15, 2019
Hello sir this side sonu singh i want talk about lotary of tata safari.
Sunil singh ( told me that you purchased the icall mobile. So you are the winner of tatasafar & give the account number ([protected]) (Sunil singh baba saheb ingh rathore). Said trasfer 12000 rupees for documentation after that drop the tata safari as on same location. So, please i m request to you
That verify all the details on my number or email ([protected]/ as soon as possible.
Sonu singh...
Complaint comments  Read comments Complaint category Online Shopping — return rejected unfaithfully.

 RTR RTR on Jan 11, 2019
I placed a order in with order id[protected] amount is paid by me is 269 inr. After receiving the order i found that i received less quantity compared to the picture showing in order page after that i make a return request because replacement isn't available if replacement is available i clicked on replacement. So i checked my request on next and found that returne request is rejected with out any information. I make a return request in time the page wrong quantity report within 48 hours. I emailed them but they cant accepting that this is there mistake. I already shared images with...
Complaint comments  Read comments Complaint category Online Shopping — ajeera men's brown jacket not delivered

 BISWAJIT Chaki on Jan 8, 2019
My order id[protected] for ajeera men's brown regular leather jacket reach at dharampur on 31 dec 18, after expiry of eight days even after prepaid of all amounts on 25 dec 18, jacket could not be delivered till dt. I wanted to receive my package as soon as possible. A email has been received regarding return of product due to non delivered. I request you to kindly deliver my product as soon as possible....
Complaint comments  Read comments [1]Complaint category Online Shopping — cluebuck point

 JohnVijaya on Jan 8, 2019
I was told to utilise my 200 clue points by 03.01.19. And when i wanted to pay the bill for my purchase done on 02.01.19, i couldn't get the clue buck points redeem to my shopping and stated that the period for clue buck utilisation is over were as the due date was 03.01.19.

Kindly look into the the same & revert back..

Assuring if this is the service how can we do online shopping.

Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — refund my money as early as possible

 Jaydip PITRODA on Jan 8, 2019
My order id:[protected]
Complain ticket no:- 7819167

I am order casual shoes product on 2nd january. But after 7 days my order not ship. So more time of waiting i m cancel my order. And after six times i am writing complain to your site. Please give my refund as early as possible... Now i m not interested your app. I m attached my waiting time and complain to your site screenshot. You please note down my timing to complain you. After long time wait i am cancel my order.
Thanking you...
Complaint comments  Read comments [3]Complaint category Clothing, Shoes & Accessories — received empty parcel!!!

 Liju Tizen on Jan 6, 2019
Blutooth speaker purchased in shopclues the parcel is empty, your money and send an empty box instead of actual parcel!!

I ordered a, bluetooth speaker details are here:

Item: “liddu sc208 high quality 1 channel wireless bluetooth mp3 player mobile speaker”,

Order no.:[protected]
Order date: 1 mar 2016, 02:58 pm
Cost total: rs. 444
Carrier name: profsnal-okl

When i did not receive the item, i enquired with courier service provider and shopclues as well.

Contacted professional couriers in chennai....
Complaint comments  Read comments Complaint category Electronics & Appliances — not all product received

 manoj0831 on Jan 5, 2019
I ordered 6 sarees on shop clues, it delivered in 2 part,
1st (Order id :[protected] invoice contains 1 saree and i received it, weight of parcel is 0.5 kg.
2nd (Order id :[protected] invoice contains 5 sarees, i received only 1 saree in the parcel, weight of parcel is 0.5 kg

In second invoice they delivered only 1 saree instead of 5 sarees, i mentioned parcel weight for the proof. I am attaching screen shot of the invoice too for both the parcel

My contact details is : +[protected]...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories — cluebuck point reimbursement

 JohnVijaya on Jan 4, 2019
Sir, i got a sms that my clueback point is 200 whose due is on 03.01.19, but when i am about to utilise the same, it pop out the message that the points due date are over. Kindly check the issue and let me know & revert the point to my clueback account in order to avail your services later.

Further, i was trying for the past 3 days to utilise the same....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — good health product

 Hiq Bazar on Dec 29, 2018
Dear sir
Please remove good health capsule
In your side
We have no authorize to sell
Please remove
And other
Good health url

Exinova shopping pvt ltd
Krishna singh
Complaint comments  Read comments [2]Complaint category Products & Services — refund not come in my bank account

 Sandeep Fatehabadi on Dec 28, 2018
I puchase a headphone in shopclues. But this product is defective and low quality. Then i replace the product. I fill all details my account no. Etc. But my refund is not come in my account number. Then i call customer care . But he tell me customer care call me after 1 hour. But he dont call me. And not satisfied answer me the customer care.
Plz help me and give me my refund in my account no.
Complaint comments  Read comments [4]Complaint category Online Shopping — fraud and cheating

 raj266 on Dec 25, 2018
I have purchased two shoes order id:[protected] and
Order id:[protected], these product are returned now the account showing 1706 bucks but i am unable to use them completely these people do not inform that we can only reuse partially bucks, you people are fraud cheaters and will never recommend my friends and relatives to shop from shopclues. You may earn some amount from my last two orders but you will lose a customer for forever. And this issue will not ends in this way, i am planning to apporach consumerforum/court against you, after so many request your executive do not contact me now...
Complaint comments  Read comments [2]Complaint category Online Shopping — I have not received the refund on order cancellation

 Nikhil Singh 7725 on Dec 24, 2018
Hey sir i ordered a product from shopclues and cancelled it because the delivery late... I paid using my madhay bihar gramin bank debit card.
Shopclues send a message and email thatyo
Your refund credited but i have not received any refund... The transmission id is also created.. Plz help me in getting my refund.

They are telling that refund processed but i havent got the money and... Customer support not replying plzz help...

Order id[protected]...
Complaint comments  Read comments Complaint category Banks — shipping problem

 Jocky Handsom on Dec 19, 2018
Fwd: Request to you

john jocky
to me
0 minutes agoDetails

[protected] Forwarded message[protected]
From: john jocky
Date: 22:27, Wed, 19 Dec 2018
Subject: Request to you

Hi sir I'm john I hv order the musiacal instrument on 14 Dec I hv paid already
The amount 13000

But product is not delivered
Why I'm choose this product 23 Dec we celebrate in my church semi Christmas
I want subsubmit the product my church

But no one solve my pblm pls help ur customer...
Complaint comments  Read comments Complaint category Neighbours — prize amount [Resolved]

 Priyanagaraj1 on Dec 12, 2018
They are cheating customers in the form of 1 lakh prize amount and they are asking for govt tax fee before itself and cheating customers. Many uneducated people will believe blindly and give money to them. Also they provide cheap quality in their shopping app. Many are cheated by this app. Many am i getting calls every time saying you won 1lakh and i used to block the numbers but they started sending in courier now...
Complaint comments  Read comments [2]Complaint category Other — lucky draw letter [Resolved]

 Isha Trakroo on Dec 12, 2018
So i got this letter from saying that i have won their lucky draw of the amount ₹1 lakh plus the coupon pize value. The letter origin is from kolkata and their helpline number along with the address is also mentioned. I have got a scratch card and another card where my name along with the certificate of winning the lucky draw and a paper stating the procedure to redeem the the letter they have mentioned not to call on the customer care number and only to contact on the mentioned helpline number. What a scam seriously😂😂...
Complaint comments  Read comments [3]Complaint category Online Shopping — about one lakh prize money [Resolved]

 captain MAK on Dec 11, 2018
I got a that is was written like that i had won scratch card coupon and one lakh prize money on ocassion of celebrating shopclues anniversary in which they selceted me in random lucky draw contest.
They were knowing my phone number
But no messeges came to my phone number
I checked in my shopeclues app also i didnt get any notification regarding to this
So i want to confirm this and they are asking for bank account details
Is this really from shopclues or fake
What should i do now...
Complaint comments  Read comments [2]Complaint category Postal & Delivery Services — rma approval without reason

 CNuser on Dec 10, 2018
This is with regards to my seller account held with shopclues with mid 659866.

First part is i am going through a huge loss in my business when talked about shopclues as i can see many products getting rma approved without any reason.

In the same place i am selling on snapdeal flipkart and other websites too but not getting a single penny loss there, may be there policy in rma is different but they actually check the product and sellers are charged according to that only, where as in case of shoplcues rma charged is blindly done lets talk about the products where i...
Complaint comments  Read comments [1]Complaint category Online Shopping

Shopclues — received a letter with 1 lakh price

 komaltumane on Dec 10, 2018
Hi team,
Today I received a latter with my father name from price department with scratch and win card, under the card when I scratch there is 10 lack prize and sms code.
There is a helpline number also, when I called them they said send a sms with Account Number with IFSC code and Name of Account holder.
I am not sure is this fraud or what.
Please suggest me...
Complaint comments  Read comments Complaint category Online Shopping — lucky draw contest related to 9th anniversary celebration [Resolved]

 suresh kumara on Dec 9, 2018
Hi team recently recieved some online lucky draw contact and recivied 1 lakh winning prize value in that letter with coupon. Is that fraud or company related thing.

Because look like in additional note asked to pay advance tax amount from our end. Kindly check and confirm.

Is there any lucky draw contest planned from company side for 9th anniversary celebration. This will help me to lot to further move if it's fraud....
Complaint comments  Read comments Complaint category Banks

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