Customer Care
Clues Network PVT. LTD.
Customer satisfaction rating: 8%
Submit a Complaint
COMPLAINTS Customer Care

Clues Network PVT. LTD.

Building No. 112, Sector – 44
Gurgaon District
India - 122 001

Customer Care Phone Numbers and Contacts

+91 12 4441 4888
(Customer Support)
+91 12 4466 9777
(Merchant Support)

Additional info
USA Office
Clues Network Inc., 530 Lytton Avenue, Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd., B1 Pragati Chambers, 15, Dutt Vihar Society, Jetalpur Road, Vadodara, 390 007, Gujarat, India

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am related photos (1495)

Complaints with pictures are more trusted and informative    View all Complaints & Reviews

Sort by: — Defective supply, item delivered not functioning

 Dwarkanath narayan on May 30, 2017
-vide order no 116820188 i had placed order for 2 port usb wall charger. The charger was supplied by achoice_deal ncr delhi. I recd the item by xpressbees courier and delivered to me on 29.05.2017. I connected my mobile for charging and it was found that charger is not working, there was no power supply.
On 29.05.2017 i registered my complaint on 921221111 for immediate free replacement.
Till now neither i have recd any acknowledgement or confirmation for replacement.
I have paid 287 to courier.
Kindly look in to ir and arrange for free replacement immediately
Complaint comments  Read comments Complaint category Computers & Accessories — Xpressbees Courier-Bellary Person attitude over phone and not delivered the Items reg:

 G.THYAGARAJAN. on May 30, 2017

My two Orders Prepaid items Vide: 116830318 and 116830319 both had arrived to Bellary region of Karnataka state which is the given address and well before time, but surprisingly the Xpressbees persons crazy behavior asking unwanted details and finally not delivered the Product stating wrong address given like. About 3-4 online am getting with out any problems to the same given address. Secondly when I asked the courier boy name and the reply is why you want my name etc., their attitude and behavior are very bad and please change the good courier company. This way spoils the...
Complaint comments  Read comments Complaint category Electronics & Appliances — Datawind PocketSurfer 3G4Z purchased from on May 30, 2017
Dear Sir,
I received faulty battery from shopclues, it says it is a manufacturer defect n it will be cleared at its service center.
I have not found datawind service center on the link provided by shopclues.
I also not found Mumbai service center address of Datawind, where I can replace battery at the earliest.
I have not used the phone from the received date of phone because of swollen battery.
Take the required action at the earliest.

Herewith I am requesting all Indians not to purchase any item from as their service is worst...
Complaint comments  Read comments Complaint category Mobile Handsets — Wrong quantity delivered, (Always use COD payment)

 Saurabhkratos on May 29, 2017
I placed an order for "Pack of 4 Pieces of RO Filter Original Kemflo USA 10 Inch Spun Filter Pre-Filter Cartridge" from on 6 May 2017. One pack of 4 cost Rs. 225, I placed an order for 4 packs of 4 pre filter. Total cost Rs.900. I received one pack out of 4 on 13th may 2017. When asked for the rest, the delivery man said " Rest will be delivered later". Later that day I noticed that on the pack, the price was full 900 rupees. So I waited for 10 days for further delivery. After 10 days were up, I filed a refund and they rejected it immediately saying that any refund/return should be...
Complaint comments  Read comments Complaint category Online Shopping — Non delivery

 Mohaun on May 29, 2017
I have ordered "hmt oval dial gold metal strap analog watch for woman" but, received an empty box only today. Photos attached for your reference.
Take immediate action to deliver the product without any delay. Otherwise, i will publish in all social media now.

ORDER NO. 116827853
AWB NO.DEL11531466


mohaun duraiswamy
Complaint comments  Read comments Complaint category Other — Non delivery of the product

 Mohaun on May 29, 2017
I ordered HMT Oval Dial Gold MEtal Strap Analog Watch for Woman by Shopclues online. To my surprise, I received the courier AWB No.DEL11531466 dated 29/05/2017 with empty box.
I need this to be immediately closed otherwise no way I will register a police compliant and register a case in consumer court.


Mohaun Duraiswamy
Mp=ob: +919962775719...
Complaint comments  Read comments Complaint category Other — Deal price product not delivered-order id: 116731339-ticket (1939961)

 baptublack on May 28, 2017
Shopclues advertised a product accu - chek active glucometer on their website for rs 199 as deal price and i ordered the product on 21st may, 2017 (Order id: 116731339) and made the payment. But next day they cancelled the order stating "incorrect product information & refund processed". Then i raised a ticket (1939961) against them and came to know that they cancelled due to wrong price information. I want to know why this kind of fake/fraud promise they are putting on website as deal. Shopclues should send the product to customer as they promised to customer with this deal....
Complaint comments  Read comments Complaint category Online Shopping — Received low version product with dead condition

 Suresh Kumar manoharan on May 28, 2017
I ordered asus zenfone 4gb ram 64 gb harddisk mobile under unboxed offer. Order i'd is 115282556. Received the product on 09.05.17. It was not even turn on and received in a dead condition. I dailed supplies customer service requested for the replacement and they informed me to go to asus service center since the product is covered for six month warranty. I did the same, and they changed battery and lcd and now phone is working. Pls note after turn on i was checking for memory i got shocked it is 2gb ram and 16 gb hard disk. Again i was asking asus service person they are saying very clearly this...
Complaint comments  Read comments Complaint category Online Shopping — Refund of my amount of 3 products

 Amrut Irkal on May 27, 2017
115815455, 115814109, 115265658.i have returned all these orders n I applied for money refund I have my account no of hdfc bank account no 02541530005019 by name raju s baddi. When I called to customer service and tiped return product. No I got message it will be refunded by may 19 today it's 27 may still it's not yet credited to my bank please help...
Complaint comments  Read comments Complaint category Banks — I didn't get my refund... on May 27, 2017
I have place an order for "combo of two watches & deodorants" for men as on wed, 10 may 2017... Then ordered had been delivered mon, 15 may 2017... But there i got an broken watch.. Instantly i raised a complain to customer support team for refund that product... Since then i did not get any feed back or support form shop clues team... They were only proving me a ticket no... Below mentioned the details...

Order id:115931159

Ticket no. 1994275...
Complaint comments  Read comments [2]Complaint category Online Shopping — Non delivery of goods after making online payment

 niranjan74 on May 26, 2017
Dear sir,
1. I had made a purchase of game cd's for which i made an online payment on 02/05/2017 for rs 618/-
2. The product was not delivered and a sms was sent to me on 11/05/2017 confirming delivery to my address, for which i immediately complained to the support staff, they responded to me after calling them a good number of times saying that they will provide me the proof of delivery by 22/05/17, which has not been done so far.
3. After repeated reminders the company has not responded at all, they are again and again sending messages that the product has been delivered.
Complaint comments  Read comments [1]Complaint category Computer Software — Extracted money for out-of - stock merchandise thrice

 SureshPrabhu on May 26, 2017
From 26th may 2017
S s prabhu
78, greenways road extension
R a puram
Chennai 600028
Phone 044 24937034
Mobile 9841037034
Dear sir,
Sub: online shopping with shopclues
Ref: order id 116009836 dt 11th may 2017 for one letv 1s smart phone rs 7799
Order id 116009837 dt 11th may 2017 for one snaptic soft transparent back cover for letv 1s smartphoners163

I ordered the above two items on 11th may 2017 & made payment at chennai, through my daughter–in-law’s citibank credit card (No 5546 3702 2173 8823) as a gift...
Complaint comments  Read comments Complaint category Online Shopping — Complaint against refunding

 krisharts on May 26, 2017
I ordered one product order no 115661010. But i return that product and request for refund. Refund id 11349640. Request date 15/05/2017. After that i get a message money will refund before 22/05/2017. But still i didn't get my money back. Most of my friends purchase through this way. I kindly request u to take care about this matter. Otherwise i will discourage all my friends from purchasing through shopeclues. We are working with a reputed company most of the purchase doing with online shopping. I repeat please take serious action against this problem...
Complaint comments  Read comments Complaint category Jewelry & Watches — I have received a different product

 sajeev jacob on May 26, 2017
I have ordered for a portable dvd and paid full amount of rs.2350/-through online payment on 11/05/2016. I have received the packet through courier on 26/05/2016 around 12 noon. When i am opened the packet i saw that there is a huge mistake is happened from your side. The product which i got is entirely different from my order of portable dvd. I got a steel road with a black handle. The packet & pictures are of a portable dvd. How can it possible. What is the next? Please advice me...
Complaint comments  Read comments Complaint category Electronics & Appliances

Shopclues — Lyf water 7s (gold)

 gopal mane on May 26, 2017
Sir, I got this mobile from online shopping. If I do not like it then now I want to bring it back, then these people are not taking it back, whereas it was said that if you do not like the product, it will be withdrawn, I had confirmed before taking the order. Whether it will be back or not, it was said that it will be easily done, now you are not taking back. Please help me guys please
My order id is 115929059
Register mobile no.9975699077...
Complaint comments  Read comments Complaint category Online Shopping — Complain about my refund

 Pammi shrivastav on May 25, 2017
I had purchased a product (Raabta gazri chink top with v neck).
Product id is 116064837. This product delivered on 16.05.2017 but i don't like the product so on same day i was registered a return complain. When the return complain raised so the next day on 17.05.2017 my product was returned. The pickup person pick the product from my side on 17.05.2017 pickup receipt number is 500410899205. But my amount still not credited in my account. This product value is 348/- which i was paid but he refund only 121 /- rs credited & rest amount is 227/- he still not credited in my shopclues account as...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — 500w mixer grinder jar in damaged condition not yet served the replacement

 DAYALAN SUBRAMANI on May 25, 2017
Regarding the purchase of 500w mixer grinder, the product was received a month ago on cash on delivery. The product was in damaged condition. On my request of replacement replied qwill be replced. On my request of delayed service they asked me the bank account number, while i am giving the sb account no. They asked me to give the debit card no. Which is not available and then they replied " my amount or product replacement will not be done from the mobile no.8678069064

S. Dayalan
Complaint comments  Read comments [1]Complaint category Utility Services — Ordered battery for panasonic t50 battery 1600mah | not working | shopclues peoples not responding

 Mahipalsinh Jadeja on May 24, 2017
I've ordered panasonic t50 battery on 13th may, 2017. Battery is not working in phone, when called call center for the replacement, they had asked to charge for minimum 3 hours, i've tried charging it 5 hours instead of 3 hours yet it is not working. When called call center, they had promised delivery of 2 days, it's 7 days now, yet to receive new battery. Also, no one responding nor ready to give anything in writing for replacement of product. Also no one reached to collect dead battery!!

Pathetic service experience from shupclues!

Order no - 116147309
Complaint comments  Read comments Complaint category Online Shopping — Kids printed cotton t shirt combo of 5

 mazum_s on May 24, 2017
Dear shop clues team i have ordered kids printed cotton t shirt combo pack of 5 which is small in length & size i need to refund the item and want to buy the bigger size please suggest me how to refund the item please let me know the procedure.
My order no is 1165229225 i have ordered the size of four to five years kid but unfortunately it is too small....
Complaint comments  Read comments [1]Complaint category Kids & Baby — Fraud by shopclues.

 goldeneagle on May 24, 2017
My store i. D. Is 674302.

Beware of their sales managers they are making false commitments with the merchants only to protect their jobs as well as to achieve their targets. I am one of their victims. Few days ago i had received a call from ankit chaudhary one of their sales boy. He sold me a package and promise me that i will take care of your store and also had commitment me that i will improve the rating of your products as well as store. He had promised me that i will submit your all products on the deal i have his mail confirmation but as i had paid the amount this guy stopped...
Complaint comments  Read comments Complaint category Products & Services

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