Customer Care
Clues Network PVT. LTD.
Customer satisfaction rating: 8%
Submit a Complaint
COMPLAINTS Customer Care

Clues Network PVT. LTD.

Building No. 112, Sector – 44
Gurgaon District
India - 122 001

Customer Care Phone Numbers and Contacts

+91 12 4441 4888
(Customer Support)
+91 12 4466 9777
(Merchant Support)

Additional info
USA Office
Clues Network Inc., 530 Lytton Avenue, Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd., B1 Pragati Chambers, 15, Dutt Vihar Society, Jetalpur Road, Vadodara, 390 007, Gujarat, India

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am Complaints & Reviews

Sort by: — body spray all three not working properly

 deepasingh7869 on Oct 23, 2017
I buyed 3 packs of body spray from ua site, delivery was good and product were same, as i thought that in future i will buy all products from you, but i was disappointed when three of the body spray, were not working properly from the brief packs, so plz i want to replace the products and i kindly request you to, check the products before packing it and selling it to your costumer, as in future if you will, fullfill my request i will further buy all the body spray from you, thank you so much...
Complaint comments  Read comments Complaint category Products & Services — order not given

 Dylan1 on Oct 23, 2017
I bought 1 microsoft office word y. Day from shop clues that was advertised to be sent by fast email delivery service. I received all the relevant emails up to the one that said your order has been dispatched normally the next email is the one with the order attached to it.
But instead i received a customer complaint number telling me they would deal with the mater in 2 days.

I want to cancel the order and buy from some one else but the sit will not let me i can not get anyone by phone there system is ridged to just take your money then if they have a problem you just have...
Complaint comments  Read comments Complaint category Online Shopping — 129097308 order number - style amaze green pink jacquard suit

 Bhavikaratnani on Oct 23, 2017
Dear shopclues,
My order number 129097308 was expected to be delivered last week and since then twice i received a msg of delivery but order is still not received.
Today i got a msg that it is delayed but still no date is mentioned by when it will be delivered.
Pls give an exact date and ensure the product is delivered on or before that date.
This js my first experience with you hence don't wish to spoil the same.
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — replacement of products

 Sruthy Sareesh on Oct 22, 2017
Order jeans 34 size received 34 but it's bigger for me so i asked replacement but shopclues deny to do it and not reply anything when i told to support customer to replace it they also deny when i told to file pil.. They said you can do but nthng will happened with it also means customers pay money n become ful... Worst experience with shpcl in first time only... Order id : 128227132../request u to solve pls... My contact no _ 9497030007...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — not delivered my product

 Rahul kharwar on Oct 22, 2017
Am book a product before 15+ days but not delivered my product till now. When am book this that time have offer but not right now. Please ship my order at my address.
Am not received any call for my order shipping of your agent. When am track it i got refused cod. Why your service is very poor. What happened when paid online. Please check it then call me urgent regarding this.
Rahul kharwar
Complaint comments  Read comments [1]Complaint category Products & Services — non receipt of order for nearly 2 weeks

 k*$ on Oct 20, 2017
Hello sir, i booked 2 sarees on 7 oct 17. I had already paid online for both of them. I received only one on 13. Oct 17. For the other, (Named as kajal agarwal saree) you have sent a mail, stating that there is a delay in shipment and the same will be delivered on tuesday 17 oct 17. But till now i didn't receive my order. Would you please look into the matter and reply me immediately....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — return requested for shopclues order 128082005 [#3683994]

 Subash Saraf on Oct 20, 2017
Dear shopclues,

I am very sorry to say that "" is the wrost online shooping place. They only sell the product, all the policy of is made only for showing and cheating the customer

For your ref my order id 128082005 for g-shock digital black dial mens watch - g-7700-1dr (G222). The same product was delivered to me but when i was open the parsal the mail box was not seal the manual and warranty card was missing the watch is look used. So i file a refund request in

But the gerat is made for cheating...
Complaint comments  Read comments [1]Complaint category Other — product not working and replacement or refund rejected

 Madvarad on Oct 19, 2017
I ordered a gizmo solar charging power bank it is not charging with an adapter or in sunlight it is a damaged piece i placed a replacement request on the day it arrived at my home but it was rejected withour any brief reason so kindly either return our money or replace that power bank with a new one or the matter will be taken to consumer court if you have read this complaint e mail me the response...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances — I was not get my refund amount

 HISHAM MIANDAD on Oct 19, 2017
Since i was purchased the women clothing on shopclues, 20 days before that product quality was not good which i was expected so i return the product but still i was not get my refund amount, last time i was called you that time you gave me a assurance of that i will get my amount on 18/10/2017... But still i was not got my amount... This is totaly insulting me i had a very worst shoping experience on shop clues...
My order id was 126788598...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — product quantity wrong delivered

 Abhi9988 on Oct 17, 2017
Order id:128628170, bull rider brand bike body cover with mirror pocket perfect fit for bajaj pulsar as 150+ free (Microfiber gloves + tyre led light).
When received product and opened the package there was only bike cover. Called cust. Care pic the call and hold it for 20 mins and disconnected the call without any word. Logged a return request for the product, got reply that we have not got any update of delivery from courier partner and you will get the uppdate in 2 working days. On 17 oct i got a email from anjana rathi customer support to send the images of product label and product within...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters — fraud doing by company and by their employees but out govt also not taking action against them and your bank is providing them cc how shame

 manager aditya on Oct 17, 2017
Shop clues company congratulation you are company tv show (Shop clues) you are1st prize (Tata safari) and amount prize rs-12, 60, 000. 00 registration service charges deposit on 8700/-only details for call me customers care tollfree-18001214131 (Full sms copy) how they get numbers, how they get your details every one is involved including who providing them registration to do bussiness to cheet people like this, is this is the concept of digital india like this country will grow by cheating, this all things they do because our govt is sleeping, all are involved...
Complaint comments  Read comments [1]Complaint category Online Shopping — fake call from shopclues

 Udipta Biswas on Oct 17, 2017
It was said to me that, as you are a genuine customer of shopclues, we are providing you with some offers, so you have to buy anything with price 4000 soo, will get prize, as they said me there is online money transaction, and they said me every detail of my acc. From shopclues, now they debited 3000 rupee, with their no. +91-9266102450. Please help me! Is it genuine...
Complaint comments  Read comments [1]Complaint category Online Shopping — manufacture defect products are selling

 Ramana606 on Oct 17, 2017
Hi friends,

I am from hyderabad, recently i have order 3 burner gas stove for 2800/-, the product was delivered, when we start using the product the flames are coming from on/off switch instead of burner. On the same day i raise a refund request. Still the people are not responding even customer care people also not responding properly.
Friends don't but any products in shopclues website it will sell all manufacted defect products, please don't but and waste your money.
Someone needs to cancel the website license....
Complaint comments  Read comments [1]Complaint category Online Shopping — order number is 128102836

 trkleela on Oct 18, 2017
Subject order dispatched via ARAMEX # 43412546030 and I have received message thrgh sms. but still I have not received. Aremax evey day morning sending sending message ''out for delivey'' tdelivey' thrgh SMS and also evening sending message '' house closed''. But they nevet called me, we are in house.
shall we expect delivery of attached order.
Please confirm...
Complaint comments  Read comments [1]Complaint category Universities — i'm complaining about refund my money

 Ravi Kumar Jarupula on Oct 16, 2017
This is ravikumar, i got a call from aditya rothod about gift # he said that you have to buy a product which is worths of 3000 then only you can get the gift, so i believed that # word # i paid money to varun cashier through paytm, after 2days i got another call from same company dispatch section that bastard asking 15000 rupees for dispatch the product # gift, so i said, u have no money please refund my money iam not interested, till now i didn't get any refund, this company employees are son of #, #, rascals, roadsides #'s they are cheating to common peoples, actually i don't want...
Complaint comments  Read comments [4]Complaint category Electronics & Appliances — no delivery after online purchase

 Sathish Mani on Oct 16, 2017
I placed an order through shopclues on 28th september 2017 worth inr 4665, order no 127512282 they say the delivery is delayed due to unfortunate circumstances with cool. I paid through credit card and now my credit card bill also has come to pay the dues.

Shopclues customer care says now i cannot cancel the product is already in transit and i would get the product after 20th sept which would be nearly a month. This is a very long wait for delivery. I asked to cancel the order and refund my money, they say it would be minimum 15-20 days for refund and refund can be given only when...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances — don't hand over it to xbees worst courier service

 Jithin Unni on Oct 16, 2017
I had already complained you about the matter of xpress bees worst courier service they aren't even calling me that my product had reached near to me then i called them they are very bad behavior i had already registered a complaint against "xbees" you aren't doing anything, i received a mail from you that re purchase the product to deliver it to my home if you aren't capable of doing home delivary please don't say it, 690544 is my pin you are telling me in previous email i received that 690544 isn't my pin what a bludy shopping site dont hand over it to xbees, xbees kollam, kerala my tracking number...
Complaint comments  Read comments [6]Complaint category Postal & Delivery Services — swipe konnect star mobile return

 Arun Kumar Meganathan on Oct 15, 2017
Sir i brought swipe konnect star mobile of 31 may 2017 and i requested return on 1 june and return request has been cancelled on 9 june... There to customer care execute not give a proper reason grounds for rejecting return request and also i have complaint against of already used mobile and i receive damaged and insufficient quality... I called many of customer care but not responded still too... Shopclue order i'd 117656109... Tracking mobile no. 8807984071...
Complaint comments  Read comments [2]Complaint category Products & Services — refund for not transferred my gift. by dispatch officer riya singh (+91963480908.

 Yugam patel on Oct 14, 2017
My order i'd 142365987 on 11/10/17 was placed and despatch i'd -143221458796 was placed riya singh (Despatch officer) i have cleared my all money by online shopping. Then gift and refund check not given to me. So pl get my gifts or my my money. 16000/-.
Contact person ph nos-09163480843.
And despatch officer ph. +919163480908.
Clue network pvt ltd
Building nos 112
Gurgaon 122001 haryana india...
Complaint comments  Read comments [2]Complaint category Online Shopping — courier refund service in shopclues is fully cheat process

 jitu2016 on Oct 13, 2017
Dear sir,

My cancel id - 4938866
Order id - 128232893
Its my request to look at collect person of refund service by shopcules courier person. They have not providing any message or any phone call for collecting the refund item they automatically cancel the item. For which common people fail difficulties for e-marketing, kindly look at the issue....
Complaint comments  Read comments Complaint category Products & Services

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