Customer Care
Clues Network PVT. LTD.
Customer satisfaction rating: 9%
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COMPLAINTS Customer Care

Clues Network PVT. LTD.

Building No. 112, Sector – 44
Gurgaon District
India - 122 001

Customer Care Phone Numbers and Contacts

+91 12 4441 4888  (Customer Support)
+91 12 4466 9777  (Merchant Support)

Additional info
USA Office
Clues Network Inc., 530 Lytton Avenue, Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd., B1 Pragati Chambers, 15, Dutt Vihar Society, Jetalpur Road, Vadodara, 390 007, Gujarat, India

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am related photos (1669)

Complaints with pictures are more trusted and informative    View all Complaints & Reviews

Sort by: — unsatisfactory product

 Shrihan on Jul 20, 2018
When i order this mobile set it looks very beautiful but when i received that pruduct that product was totally different . So when it was reached at me i feel so dissapointed because it was not a satifactory product and also the model was too old.i an also a customer of shoopcus but this priduct was nit previous product are nice but it was i want my money back....
Complaint comments  Read comments Complaint category Mobile Handsets — shopclues tata safari scam call

 Prabhuram Ramamurthy on Jul 20, 2018
I made a purchase from shopclues last week and I got the following sms:
'Welcome to dear customer congratulation you won First prize for SHOPCLUES T.V. Soy company monsoon Dhamal contest! congrax you won Tata Safari Car or RS 12, 60000/-you received prize for registration charge Rs 8600/-only deposit on any bank more details plz contact no [protected] Adhik Jankari Ke Liye contact HELPLINE toll free no Call me [protected]'

The sender was IM-SHPCLS. Just now I received a phone call from the following number: [protected]. The caller spoke in hindi and some bad english about...
Complaint comments  Read comments Complaint category Online Shopping — lucky draw fraud

 Alisha Naz on Jul 18, 2018
I have received a call asking for Rs.8500-/ and claiming that I am winner of a lucky draw organised by ShopClues And have won a Mahindra XUV. I can take the car or market price of the car as I may wish.
Although I am aware that it's my responsibility to act properly in this cases.
But I m aggrieved because I am curious to know that how the fraudsters came to know my order & shipping details.
I have not believed in any of these calls but m deeply concerned about my privacy.
Kindly reply me for the matter...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls — shopclues biggest fraud company

 RMElegance on Jul 18, 2018
Shopclues is a one of the biggest fraud company I have ever seen not only buyer even the sellers on Shopclues have a too bad experiences. They are just there too make money. There is no proper system in place for anything like other marketplaces and even their customer support is too slow in responding and are of no help. Being a seller with Shopclues I really had a very bad experiences. Inspite of contacting and highlighting issues multiple times did not get a proper response and help. The chargers of Shopclues is already too high on the top of that they have N number of deductions giving you some...
Complaint comments  Read comments [1]Complaint category Online Shopping — watch return

 Stitch Factory Merchandise on Jul 18, 2018
Dear Sir,

Iam wordered watch and it has been recieved But i am not satisfied ..

I Need to return it .Pls kindly help to return immediately.

I don't know by using which number i am ordered this item.

Order# also i am forgetten

DHL AWB#[protected]

Pls confirm


Complaint comments  Read comments [2]Complaint category Electronics & Appliances — got message that item delivered but I didn't receive item.

 Harryman on Jul 17, 2018
My order no[protected] was expected to be delivered on 16-July-2018 but when i complained about delay they replied that Delivery been delayed. And very next day morning i just texted them about my order and after few minutes i got a message that item got delivered But I DIDN'T receive any thing. Iam really fed up with the service they providing and hope not to do business with them anymore....
Complaint comments  Read comments [1]Complaint category Online Shopping — wax heater not returned yet

 truesuri on Jul 17, 2018
Dear All,


With this application, I want to bring this to everyone's notice about the "WORST CUSTOMER EXPERIENCE, SERVICE AND SATISFACTION" which WWW.SHOPCLUES.COM can ever provide to their customers.


To start with, I am not sure how much WWW.SHOPCLUES.COM is concerned about CUSTOMER EXPERIENCE, SERVICE AND SATISFACTION.


Finally, I have pushed to an extent which is making me write this email and switching to other Brand. This email would not only include the service which you have provided but also...
Complaint comments  Read comments Complaint category Online Shopping — wax heater package and material both are damaged

 truesuri on Jul 13, 2018
I had purchased a wax heater and the product was delivered bad and damaged and as per the return policy its been days i have complaining and filing a ticket number to shop clues but there is no contact from them neither from there team ... I need my refund and need my money back... Everyday i am complaining through email and by app and at their website as well ... My ticket number of complain is 6549694 and order number is[protected]. Ki dly help my refund back else my 10 days of their return policy will expire....
Complaint comments  Read comments [4]Complaint category Online Shopping — undelivered product

 gayetree on Jul 12, 2018
I book my product mars lipliner 2nd july and mujhe ak sms aya ki mera product out of delivery jab v mai ph karti huu wohh kahate hai apka product ha kuch hi der main nikleng...fir mujhe sms ati hai k mer aadress galat hai chalo koi baat nehi mera ph no toh diya huya hai fir vi kyu nahi call kar rahe hai woh log...

my order number :[protected]
courier no is:[protected]

courier ph no is:[protected]/[protected]

if my adress is wrong how could i get my product by snapdeal and flipkart...
Complaint comments  Read comments [2]Complaint category Online Shopping — wrong email id and non delivery of curtains and invoice of my order on shopclues website

 shikhaanil on Jul 12, 2018
Dear Sir/Madam,

I have following issues with shop clues website from where I bought curtains worth of nearly 9000 rs on 3rd June, 2018 and have not been delivered yet. I am not receiving an email msgs coz my email id is wrong on their website and I cant change it from my mb or computer despite many attempts.

1)I have sent numerous messages to shopclues to change my email id on their website, which is WRONG and as a result I cant see my order details and other things.
My CORRECT email id

2)I received...
Complaint comments  Read comments Complaint category Online Shopping — bad quality product delivery

 lidhoriya on Jul 11, 2018
Mene shop clues se pooja paath ki samgri '' mahamrityunjay yantra pendant copper'' me order kiya tha. delivery boy mera product leke aya mene uske paas se product recieve kiya or mene product pack khola to us pack me ek chota khilona nikla ek choti si '' chakhri '' jise chote bachhe jameen pe ya farsh pe ghumate he or jab mene product return kiya to shopclues walon ne mera product pickup to kar liya lekin unhone mere rupees return nahi kiye or na hi koi shopclues customer support mil rha he....
Complaint comments  Read comments Complaint category Products & Services — bad behavior of your customer executive over the phone call.

 Sapna Rawat on Jul 11, 2018
Dear Team,

First time, i was purchase watches from your website .
Delivery date of watches : 10/07/2018. in the next day early morning dt : 11/07/2018, i got call from shopclue executive . He told me, mam you are winner of car from shopclue . i asked from him, this is not true sir pls cut the call. after this he is abusing me like Bhosidki and bla bla...words.

pls take strict action on executive, Pls note his Mobile Number : [protected]. I have also recording of his bad behavior in my mobile . if you will not take strict action then i will complaint on police...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls — received non-working product

 PriyaVedi on Jul 11, 2018

I have ordered Ikonic CT16 Hair Curler (Order No :[protected] but it's not the original product which I received and not working at all. I am very disappointed with the product. I have tried to contact Shopclues multiple time and but didn't get proper response form them. Always got system generated mail, none of customer support Representative contacted me yet. It's really very frustrating for me to chasing the Shopclues to get my money back.

M : +91-[protected]...
Complaint comments  Read comments Complaint category Online Shopping — received fake massage from shopclues

 Abhijeetpatil2018 on Jul 11, 2018
I have a account with ShopClues Our Data is safe with you or not?
Today Received Fake Massage from ShopClues other useing name of Shopclues this is soo Pathetic..
How our privacy data is licked by ShopClues,
How they know I had ordered ShopClues products?

This is serious issue..

Look in to the matter and invistigate asap..

Please refer screen shot attachment,...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls — refund related complaint

 mAZZA AA JAYGA on Jul 9, 2018
Dear sir,

i return an order Order ID:[protected] Return ID:6256597
Return Requested on Wed, 20-Jun-2018

HWT Golden Quartz Couple Watches
Total Amount: Rs.299.00

QTY: 1

Expected Refund in your account by: 23 Jun 2018

Status: Return Complete

Its showing the status complete but still my refund could not get me so please resolve this issue as soon as possible.

Contact no: [protected]
Contact person: Hemendra dixit...
Complaint comments  Read comments Complaint category Online Shopping — calls for luckdraws

 Yasmine Hameed on Jul 7, 2018
The person calling from shopclues that u have a luckydraw u win a car or cash I said that I dnt intrested in prize he said that u want to marry with me u marry me we will have many children's in future in a very bad language please do something against this otherwise I will never order something n please take some strict action against this.. I am also giving u no.[protected] from that person called...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — old product, broken seal, wrong accessory delivered.- return request are not being accepted

 Baldev walia on Jul 7, 2018
I was ordered a Gionee A1 mobile from ShopClues vide order I'd[protected] on 1 July 2018 and the same was delivered on 06 July 2018. The product box seal was broken, the mobile was too old as it was not looking new, earphone was not original and charger cable was also some different company. I immediately raise a request for return. The company ask for images of the product and image was immediately sent to the company. Even the company did not provide the invoice its own name. Invoice was third party that is Shakti enterprises, Gandhinagar. I m proding the invoice and screen shot of order through...
Complaint comments  Read comments Complaint category Online Shopping — 2 recent products I had purchased

 Shakur1912 on Jul 6, 2018
Such a rubbish services. I ordered 2 things, where as both the things i got defect, one was tank sticker for my bike, the order whihc i placed was totally different then the order i received. And secondly the sticker which cost me 173 was such a small sticker which i would get in 20 in market. Such a ###. And i wasted my money on shopclues. Will never ever buy anything from here now...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters — fraud call from mobile no. +918084534466 by the name of shopclues

 raods on Jul 4, 2018
Fraud call came from shopclues on 26 june, 2018 at 9:51am, 9:52am and 9:58am for 50 sec., 5min. 10 sec. And 13 min. 41 sec. Respectively from mobile no. [protected] and the peson calling us was raj pandey. They were informing us for gift draw of maruti swift car from shopclues. For gift they were demanding for registration of rs. 12, 900 and were asking for our account no. To get cash instead of car.
They were promising us for believing them and came to delhi for car. It's a huge request to shopclues to inquire about this matter and person. Otherwise, customer will not trust shopclues...
Complaint comments  Read comments [1]Complaint category Other — product not delivered. loss money. no customer support.

 Msivam on Jul 4, 2018
I paid the money to purchase 2 Varanga kurthi. After the delivery date I received only one kurthi. then l called customer care, they told me both were already delivered. But I didn't get . Then after so many calls they replied it's delivered by BlueDart and now it's not their responsibility. Then I called blue dart they confirmed that they only delivered one kurthi. So again again I called ShopClues then they replied same as it's not their responsibility. Now l didn't get my kurthi and l lost my money. Very bad service from customer care....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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