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ShopClues.com Customer Care
Clues Network PVT. LTD.
Customer satisfaction rating: 15%
Submit a Complaint
5635
COMPLAINTS

ShopClues.com Customer Care

Clues Network PVT. LTD.

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Address
Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4441 4888  (Customer Support)
up
2201
down
825
+91 12 4466 9777  (Merchant Support)
up
891
down
435

Additional info
USA Office
Clues Network Inc., 530 Lytton Avenue, Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd., B1 Pragati Chambers, 15, Dutt Vihar Society, Jetalpur Road, Vadodara, 390 007, Gujarat, India

Customer satisfaction rating
15%
Complaints
5635
Pending
439
Resolved
701
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon 12:00 am - 12:00 am
Tue 12:00 am - 12:00 am
Wed 12:00 am - 12:00 am
Thu 12:00 am - 12:00 am
Fri 12:00 am - 12:00 am
Sat 12:00 am - 12:00 am
Sun 12:00 am - 12:00 am

ShopClues.com related photos (3613)

ShopClues.com Complaints & Reviews

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 Ravikudartkar737 on Aug 9, 2020
This is my order number of shopclues

[protected] and[protected]

I had ordered saffola oil container of rs 660 of 2 quantity of different order...o had paid all the taxes and including all shipping charge from this parcel ... it means I should get the Product in good Packing Condition but unfortunately it wouldn't happen because of the poor packing from shoclues seller and also all oil are damage due to 

This Two order given in one box instead of two and this two containers are bended and damage during transit due to Collision of Two each other when I open it oil was floated in box and become wet from outside I taught in rainy the box has wet but this happen due to internal Leakage and all the Oil Can Given me Old Stock and inside it Santizeer Bottle Given which was not included but it was also damage and all Santizeer was mixed into the oil totally annoying to see the damage product and now after my order the product was out of stock from seller it means ..the last order was from me from the seller if the fresh stock was not there why expired product given to me that also in poor packing in which the product damage during transit due to Collision of each other ..this happen due to Poor Packing it is totally leakage and mixed sanitizer alcohol in oil no use of accepting damage and expired product which is hazerdous to our health allready we are living in cornoa pandemic condition taking care of each step and in that we are receiving Damage and Deffective And Expired Product which is harmful to our health and cause to our immune system Please Take this back and refund my money ... Disposable Product Given to me which is harmful and not usable..I m waiting for the resolution from ShopClues

Complaint Status


[Aug 09, 2020] ShopClues.com customer support has been notified about the posted complaint.
Complaint comments  Add a commentComplaint category Online Shopping

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code

     Pradnilbhagane73636 on Aug 9, 2020
    This is my order number of shopclues

    [protected] and[protected]

    I had ordered saffola oil container of rs 660 of 2 quantity of different order...o had paid all the taxes and including all shipping charge from this parcel ... it means I should get the Product in good Packing Condition but unfortunately it wouldn't happen because of the poor packing from shoclues seller and also all oil are damage due to 

    This Two order given in one box instead of two and this two containers are bended and damage during transit due to Collision of Two each other when I open it oil was floated in box and become wet from outside I taught in rainy the box has wet but this happen due to internal Leakage and all the Oil Can Given me Old Stock and inside it Santizeer Bottle Given which was not included but it was also damage and all Santizeer was mixed into the oil totally annoying to see the damage product and now after my order the product was out of stock from seller it means ..the last order was from me from the seller if the fresh stock was not there why expired product given to me that also in poor packing in which the product damage during transit due to Collision of each other ..this happen due to Poor Packing it is totally leakage and mixed sanitizer alcohol in oil no use of accepting damage and expired product which is hazerdous to our health allready we are living in cornoa pandemic condition taking care of each step and in that we are receiving Damage and Deffective And Expired Product which is harmful to our health and cause to our immune system Please Take this back and refund my money ... Disposable Product Given to me which is harmful and not usable..I m waiting for the resolution from ShopClues

    Complaint Status


    [Aug 09, 2020] ShopClues.com customer support has been notified about the posted complaint.
    Complaint comments  Add a commentComplaint category Online Shopping

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code

       Vidhya Lakshminarasimhan on Aug 8, 2020
      Order id:[protected]

      They took back both the quilts and have refunded only for one. why?????? please ask them to refund "my money" this is insanity - loads of mails with requests to get MY money back from someone who swindled it and troubling us so much when they are caught.

      Complaint Status


      [Aug 08, 2020] ShopClues.com customer support has been notified about the posted complaint.
      Complaint comments  Add a commentComplaint category Home & Garden

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code

        ShopClues.com — Didn't receive the product but prepaid the amount [Resolved]

         20dola on Aug 7, 2020
        I had ordered on 31st july 2020
        my order id:[protected] for Code Yellow Women's Lemon Green Elegant Formal Shirt.
        Complaint category Clothing, Shoes & Accessories

         Mahendra kamal on Aug 7, 2020
        They told that I have won Mahindra xuv. From that itself I could understand that would be fradulant. She says, her name is lavanya. And asked me to pay some amount of money to claim the reward.


        Received a call from fake shopclues no.

        Complaint Status


        [Aug 07, 2020] ShopClues.com customer support has been notified about the posted complaint.
        Complaint comments  Add a commentComplaint category Other

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code

          ShopClues.com — Gree Moong Dal Received Defective and damage but no Resolution from shopclues

           Ganraj Patil on Aug 6, 2020
          Order number
          [protected]

          I want to File Complaint Against the Seller For Deffective And Damahe Product...
          Complaint category Online Shopping

          ShopClues.com — Green moong dal Received and insect in green moong dal no Resolution from shopclues

           AzizShaikh828 on Aug 6, 2020
          Order number
          [protected]

          I want to File Complaint Against the Seller For Deffective And Damahe Product...
          Complaint category Online Shopping

           AzizShaikh828 on Aug 6, 2020
          This is my order number of shopclues
          [protected] and[protected]

          I had ordered saffola oil container of rs 660 of 2 quantity of different order... O had paid all the taxes and including all shipping charge from this parcel... It means i should get the product in good packing condition but unfortunately it wouldn't happen because of the poor packing from shoclues seller and also all oil are damage due to
          This two order given in one box instead of two and this two containers are bended and damage during transit due to collision of two each other when i open it oil was floated in box and become wet from outside i taught in rainy the box has wet but this happen due to internal leakage and all the oil can given me old stock and inside it santizeer bottle given which was not included but it was also damage and all santizeer was mixed into the oil totally annoying to see the damage product and now after my order the product was out of stock from seller it means.. The last order was from me from the seller if the fresh stock was not there why expired product given to me that also in poor packing in which the product damage during transit due to collision of each other.. This happen due to poor packing it is totally leakage and mixed sanitizer alcohol in oil no use of accepting damage and expired product which is hazerdous to our health allready we are living in cornoa pandemic condition taking care of each step and in that we are receiving damage and deffective and expired product which is harmful to our health and cause to our immune system please take this back and refund my money... Disposable product given to me which is harmful and not usable.. I m waiting for the resolution from shopclues

          Complaint Status


          [Aug 06, 2020] ShopClues.com customer support has been notified about the posted complaint.
          Complaint comments  Add a commentComplaint category Online Shopping

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code

            ShopClues.com — Green Moong Dal Recived Damage and no help from ShopClues department of green moong dal which is pending

             UmeshKumar33424 on Aug 6, 2020
            Order number
            [protected]

            I want to File Complaint Against the Seller For Deffective And Damahe Product...
            Complaint category Online Shopping

            ShopClues.com — Shopclues is not hearing customer complaint and directly closing the Complaint please take necessary action against them

             swapnilshivalkar on Aug 6, 2020
            Order number
            [protected]

            I want to File Complaint Against the Seller For Deffective And Damahe Product...
            Complaint category Online Shopping

             Vidhya Lakshminarasimhan on Aug 6, 2020
            Order id:[protected]

            Shopclues pickup both the old quilts and have refunded amount only for one quilt. I have the supporting evidence of the return (Pickup) receipt, mentioning that two quilts were picked up.

            Item 1

            Shoppingatara jaipuri single bed pure cotton quilt rajai razai qty: 1

            Item 2

            Krg enterprises doubles cotton printed quilt in mogul design - green & yellow

            Total: ₹2623 | qty: 1

            Amount refunded : 1652/- only... Why. I want my total refund,

            Complaint Status


            [Aug 06, 2020] ShopClues.com customer support has been notified about the posted complaint.
            Complaint comments  Add a commentComplaint category Home & Garden

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code

              ShopClues.com — green moong dal received damaged product from shopclues and no help toward to the customer

               SwapnilShivalkar++ on Aug 5, 2020
              Order number
              [protected]

              I want to file complaint against the seller for deffective and damahe product...
              Complaint category Online Shopping

              ShopClues.com — green moong dal received damaged product from shopclues

               SwapnilShivalkar828 on Aug 5, 2020
              Order number
              [protected]

              I want to file complaint against the seller for deffective and damahe product...
              Complaint category Online Shopping

               Ajju Vyas on Aug 5, 2020
              मैंने शॉप क्लब से पहले एक ड्रेस खरीदी जो बड़ी होने से उसको रिटर्न कर दी परंतु उस का
              पैसा मुझे रिफंड नहीं हुआ और उसे शॉपक्लूज कंपनी ने अपने अकाउंट में जमा रखा तथा उस राशि को मेरे द्वारा दूसरे प्रोडक्ट खरीदने पर उसमें एडजस्ट किया गया परंतु अभी तक मेरे द्वारा किया गया आर्डर जैसलमेर में 3 अगस्त को कुरियर सर्विस द्वारा अभी तक मुझे डिलीवर नहीं किया गया है उनको कहने पर कहा गया कि भले ही हमारी शिकायत कर दो हमारा कुछ नहीं होने वाला कोरियर सर्विस द्वारा जानबूझकर डिलीवरी नहीं दी जा रही है और कहते हैं कि आपके वहां तक हमारे कोरियर सर्विस की सर्विस नहीं होगी

              Complaint Status


              [Aug 05, 2020] ShopClues.com customer support has been notified about the posted complaint.
              Complaint comments  Add a commentComplaint category Clothing, Shoes & Accessories

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code

                ShopClues.com — no product received but their website says shipment has been delivered

                 M Sankar Mondal on Aug 5, 2020
                My shopclues.com order number is[protected] their website says shipment has been delivered. But i didn't received the shipment....
                Complaint category Online Shopping

                 RahulSalvejj on Aug 4, 2020
                Order number
                [protected] and[protected]

                I had order 5 litre oil of rs 660 because it was low and i had order 2 different order so seller duty is that the product should give in different box amd with poly cab packing of container
                He had not done that he had merged two order in one box[protected] and[protected] this two order had bad merged. This two container collide each other in transit and damage totally all oil was leak and floated in the container box this is totally damage due to poor packing from shopclues... Now this oil is usable and edible and also this product i had recived old stock it was almost yet to expired can't take risk on health issue... It is hazerdous due to almost expired product and much more than damage product.. We are living in corona condition taking care of safety and in that we can't take risk of damage product and expired product... This is product is totally disposable can't accept and now seller had also make product out of stock it means he doesn't have fresh stock what was there he had provided with defective damage condition.. My money is totally wasted first order from shopclues and this i had getted please refund my money back immediately

                Complaint Status


                [Aug 04, 2020] ShopClues.com customer support has been notified about the posted complaint.
                Complaint comments  Add a commentComplaint category Online Shopping

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code

                   RahulSalvejj on Aug 4, 2020
                  This is my order number of shopclues
                  [protected] and[protected]

                  I had ordered saffola oil container of rs 660 of 2 quantity of different order... O had paid all the taxes and including all shipping charge from this parcel... It means i should get the product in good packing condition but unfortunately it wouldn't happen because of the poor packing from shoclues seller and also all oil are damage due to
                  This two order given in one box instead of two and this two containers are bended and damage during transit due to collision of two each other when i open it oil was floated in box and become wet from outside i taught in rainy the box has wet but this happen due to internal leakage and all the oil can given me old stock and inside it santizeer bottle given which was not included but it was also damage and all santizeer was mixed into the oil totally annoying to see the damage product and now after my order the product was out of stock from seller it means.. The last order was from me from the seller if the fresh stock was not there why expired product given to me that also in poor packing in which the product damage during transit due to collision of each other.. This happen due to poor packing it is totally leakage and mixed sanitizer alcohol in oil no use of accepting damage and expired product which is hazerdous to our health allready we are living in cornoa pandemic condition taking care of each step and in that we are receiving damage and deffective and expired product which is harmful to our health and cause to our immune system please take this back and refund my money... Disposable product given to me which is harmful and not usable.. I m waiting for the resolution from shopclues

                  Complaint Status


                  [Aug 04, 2020] ShopClues.com customer support has been notified about the posted complaint.
                  Complaint comments  Add a commentComplaint category Online Shopping

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code

                    ShopClues.com — ShopClues is backing out from my Complaint and ignoring me

                     GauravMagar on Aug 4, 2020
                    Order Number
                    [protected] and[protected]

                    I had order 5 litre Oil of rs 660 because it was low and I had...
                    Complaint category Online Shopping

                    ShopClues.com — ShopClues Damage Parcel PROVIDE and Expired also

                     GauravMagar on Aug 4, 2020
                    This is my order number of shopclues
                    [protected] and[protected]

                    I had ordered saffola oil container of...
                    Complaint category Online Shopping

                    ShopClues.com — Damage Saffola oil Received Damage due to poor packaging

                     RamnathMagar on Aug 4, 2020
                    Order Number
                    [protected] and[protected]

                    I had order 5 litre Oil of rs 660 because it was low and I had...
                    Complaint category Online Shopping

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