ShopClues.com Customer Care
Clues Network PVT. LTD.
Customer satisfaction rating: 8%
Submit a Complaint
4907
COMPLAINTS

ShopClues.com Customer Care

Clues Network PVT. LTD.

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Address
Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4441 4888  (Customer Support)
up
1951
down
729
+91 12 4466 9777  (Merchant Support)
up
758
down
377

Additional info
USA Office
Clues Network Inc., 530 Lytton Avenue, Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd., B1 Pragati Chambers, 15, Dutt Vihar Society, Jetalpur Road, Vadodara, 390 007, Gujarat, India

Customer satisfaction rating
8%
Complaints
4907
Pending
432
Resolved
253
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

ShopClues.com Complaints & Reviews

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Shopclues.com — sns blue double bed polar fleece ac blanket

 Jayanthi Pawar on Oct 20, 2018
Hi,

This is Jayanthi Pawar here. I had placed an order for 5 double sheet AC blankets (Product - Sns Blue Double Bed Polar Fleece AC Blanket). Order number[protected] through Shopclues in the month of September 2018.

I got a message from Shopclues that - The cash on delivery for Shopclues Order[protected] for Sns Blue Double Bed Polar Fleece AC Blanket is confirmed. Your order will be delivered by Wed 26 Sep. Amount payable at the time of delivery is Rs 1004.00.

I got the order delivered on Sep 26th 2018 by paying the whole amount of Rs 1004.00 but unfortunately,...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shopclues.com — return has been rejected

 Bajrang Lal Agarwal on Oct 19, 2018
I have purchased a headphone from the shopclues app but the product is not up to the mark. It seemes to be used, not as shown in the image and quality is not good. So i filed a return against the same but it has been rejected. I have tried to contact them but neither they have describe any reason for rejection nor they are answering to my queries.
Return Id _ 6662367. Looking forward for a solution....
Complaint comments  Read comments Complaint category Electronics & Appliances

Shopclues.com — mat originals 10000 mah power bank, this power bank is low quality & battery beck up too much low

 Ajay Kumar Saini TCS on Oct 17, 2018
I will order 13/10/2018 a power bank through shopclues online shopping & my order no is[protected], payment mode is cash on delivery & product deliverd me at 16/10/2018 at evening 6:00 pm & i check the product, product is threerd class quality & backup is too much low, this company not give right product & fraud the customers i will very disappointed with this part.
Regards
Ajay ([protected])...
Complaint comments  Read comments [1]Complaint category Other

Shopclues.com — my shopclues account is can't case on delivery

 Chandra Sanjitdashu on Oct 17, 2018
I have used shopclues apps last some year before i have case on delivery but some day before i can't have used case on delivery in my account what is the problem of my shopclues account.
My shopclues account is dashusanjit@gmail.com
My contact number is [protected]
My delivery address is :- singjamei leishangthem leikai imphal west manipur 795008...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — in my account can't be cash on delivery why

 Dashuk@gmail.com Devi on Oct 16, 2018
I have shopping in your website last 1/2 year before someone day in my account can't be cash on delivery why?
Today also i have delivery your product in case on but before last 4/5day in my account can't be cash on delivery.
So, i requested to kindly provided case on delivery in my account
Thanks
My shopclues is :- dashusanjitk@gmail.com
Contact number is :- [protected]
My address is :- singjamei leishangthem leikai imphal west manipur, 795008...
Complaint comments  Read comments [1]Complaint category Sports & Recreation

Shopclues.com — fake calls & message saying got car 1st prize

 Kumar Dondapati on Oct 16, 2018
Today October 16 again, I got a call from same type scam people.

They send message first and called me talking in Kanada, but in truecaller saying from Bihar.
He literally talking in Kanada and asking you got message, I told half English half Kanada saying I get too many scam calls that's why I won't answer or call back or not even think of saying yes to move further. Caller reliazed that I am not gonna pay single rupee..

(Welcome)
To
(Congratulation) you winners is Shopclues company DATA Tv show (HOME SHOPPING) you win prize in- first prize (Tata...
Complaint comments  Read comments [3]Complaint category Cars, Parts & Vehicles

Shopclues.com — back return to sarees

 Poonambisht Bisht on Oct 15, 2018
Respected, sir/mam
I want to say that my mom buy a two sarees from shopclues.com but in those sarees have a problem. Problem is that there have a defective piece and colour was changed. We called the customers care no. They say that we will not do any thing and say that you searxh from google.
Plz help us on 12th of october 2018 we can collect a parcel and deliwvery boy was say that after two in your phone the option was came but no one option will come in our phone. Plz help us....
Complaint comments  Read comments [2]Complaint category Education

Shopclues.com — lenovo k5 note mobile phone

 rajeevj14 on Oct 14, 2018
Order id :[protected]Lenovo vibe k5 note)
Order date : 04 oct 2018
Delivery date : 10 oct 2018
Return request date : 10 oct 2018

According to shopclues it was a new ohone with 1 year warranty, but when i opened the delivered parcel, the packet of phone was too old and there was no any sealing. Inside data cable was not wrapped. All accesorios were misarranged. Phone was unable to power on. Then i plugged the phone in charging but it was not charging and screen remained blank. It was a dead set. I reqested a return request the same day but the didn't respond for...
Complaint comments  Read comments [1]Complaint category Online Shopping

Shopclues.com — refund not received since one month

 sanjoymohanty98 on Oct 14, 2018
Dear sir i am sanjoy from orissa booked 2 nos of track pant having order id[protected] on dt 26/09/2018 and cancelled it the refund was processed on dt 27/09/18 by payment gateway having refund id 14627857 but till now i have not received it also i have enquirer at the bank but they are telling no amount has been received in that id the customer care people are not responding can you please help me sir...
Complaint comments  Read comments [1]Complaint category Online Shopping

Shopclues.com — products

 neerajtiwari8326@gmail.com on Oct 13, 2018
Too much late my product delivery
And not delivered my product in given time... I m wait but nobody come in my home to shopclues delivered man
So please kind attaionsion on public product... Amazon is best compare than shopclues now i m not order any product on shopclues and stop other peoples to order any product on shopclues

Thanku...
Complaint comments  Read comments [1]Complaint category Online Shopping

Shopclues.com — fraud with lucky draw of car

 Abhikum9140 on Oct 13, 2018
I abhishek kumar with (Abhikum9140@gmail.com) your customers has got trapped in fraud for lucky draw of car worth 7, 87, 000₹. He called me and i asked him to verify this. He told my full shopping details and i have won luxury car he asked me for registration of 6600₹ and further 15900₹ as bank tds to clear my check. I did this and he was asking from more. I need my money back, these were people among you who had clearance to see my shopping detail.
He asked me send money in this account no.
Mr prabhat kumar
Ac [protected]
Ifsc sbin0013132
Phone no. [protected]...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — complaint against shakti enterprises regarding provide me out of warranty mobile phone

 shivshankar4678 on Oct 12, 2018
Sir/madam,

With respect that i want to inform you that i have purchased a motorola mobile phone from shakti enterprises through shopscluses.com dated on 19/07/2018. But when my phone had damaged /not working. I informed to motorola company. But they refused to repair my mobile and reply me out of warranty.

So, i am requesting to you, please take seriously action against m/s shakti enterprises. And solved my problem. And black list this company.

I will be very highly obliged with you.

Thanking you.

Avdhesh kumar
Ph...
Complaint comments  Read comments Complaint category Mobile Service Providers

Shopclues.com — product not delivered... but received message about delivery.

 Yogesh Karunakar on Oct 12, 2018
I had booked a 300 pieces garbage bag and on 4th october i received a mail and sms that the product was delivered. As there was no one at home i asked our watchman whether the product was delivered to which he said the delivery boy was rude and never gave him the parcel. When i called the customer service person said she will look into the matter. I have called up several times after that no one has reverted back. This is broad daylight robbery. All the other websites even chinese ones are honest. They deliver it to my watchman. Shopclues is just a let down.. I want immediate reply and revert of...
Complaint comments  Read comments Complaint category Home & Garden

Shopclues.com — tata safari winner sms from hp-shopclues

 Homnath Ghimire on Oct 11, 2018
Dear sir/madam,
Toady morning i got massage from hp-shopcl' dear sir/madam congratulation! You are the victor of prize (Tata safari) from shopclues pvt ltd which cost is rs-1240148.00 the charges of your reg service charges is only rs 8600 for know more details visit on my website check own status WWW.shopcluesluckydrawwinner.in 7 contact at 24x7 support no.+91 [protected] adviser no.+91 [protected]'
They are contact person mobile no.[protected] his asking for me 9800 and asking for me bank details and other personal details.

So please kindly confirm it is fake or such?...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Shopclues.com — fraud/spam doubted

 sushmita chowdhury on Oct 11, 2018
Hi team,

I would like to bring to your notice that i have received few text messages since morning stating that i have won a tata safari worth some amount from shopclues. Pfb the text message in quotes.

"congratulations. You. Are. Lucky. Winner.in my shopclues. Company. Pvt. Ltd your. Prize. Tata safari four wheeler. Luxury car, price.12, 80, 000=00. My office address:-flat no-204, 1-a, second floor, arjun nagar, green, park, new. Delhi. (110029) g. M cont no-[protected] lucky cupan no-404500
Cont-[protected] winneraddshopclues. Coml"

In addition...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Shopclues.com — breach of information

 Utsav Saranga on Oct 11, 2018
My mother received a call from a guy to pay an amount of 3000 inr in order to get a lucky draw gift (Scooty). He was able to say the details of previous order history. Kindly respond how to proceed. Can i file a complaint at consumer forum for the data breach? I stopped her in paying the amount. Kindly respond to this message as soon as possible. Thank you....
Complaint comments  Read comments Complaint category Security Services

Shopclues.com — you have won the tata safari please pay 85005 to receive award.

 shivagoudapatil98 on Oct 10, 2018
Complaint details
Complaint date: 10 oct 2018.
Client name :- sanjana patil
Description of incident:-my daughter sanjana patil order on mat online at shopclues.com on 9 oct 2018 and on 10 oct she received the message saying you have won the tata safari and call came to my daughter cell number told you are the winner of tata safari, got got selected form 60 customer,
She was excited given my number to the caller.
She also forwarded message to me.
Mean while i have 2-3 miss call.
This time i called back then the person told sanjana patil won tata...
Complaint comments  Read comments [2]Complaint category Lottery and Sweepstake Emails

Shopclues.com — order cancelled by merchant but amount has paid

 mounika lingaraju on Oct 9, 2018
I hav placed many complaint ticket regarding my order ..as i hav ordered a product at shopcles .and i hav paid money through paytm online..but now order got cancelled by merchant...plsss refund my amount back to paytm wallet..i no lond need that product..cancell my product nd refund my money back to paytm..hoping issue will b solved as soon as possible
Thnku .....
Complaint comments  Read comments [2]Complaint category Online Shopping

Shopclues.com — lucky draw contest

 Vivek Kh on Oct 8, 2018
Dear sir
Your shopclue company text me you have won a lucky draw of 1260000/ Safari car.They request to give Ac.no ifsc no etc and i give them n they told me to give service tax charge and converting the cheaque into another branch totally I transfer them 20000 to his account.My lucky no is 501 IS THIS FRAUD OR REAL
PLEASE GIVE RESPONCE...
Complaint comments  Read comments [1]Complaint category Lottery and Sweepstake Emails

Shopclues.com — you are lucky winner luxury car account by payment

 Gogol Singha on Oct 8, 2018
Congrtulations you are lucky winner in my shopclus. Your parize maindra xuv 500 four wheeler luxury car.
&car marketing value ammount 12, 80.000=00 my office address:- shopclues.com pvt. Ltd. Dwarikapuri plot no-2, sector - (New delhi)- cupon no:-10502 shopcluse customer care toll free helpline no -[protected] mjy contact no-[protected] t&c (...) apply....
Complaint comments  Read comments [3]Complaint category Tax Services

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