[Resolved]  ShopClues — Delivered Used product

Address:

Chandigarh, Chandigarh

I purchased a pair of black leggings from shopclues.com on 26 Jan 2013 with the order no 2342069. I received the product in time but the product was looking used, washed and also had bubbles like an old cloth. I emailed shopclues and git a reply, "we have sent u the exact product as shown on the website and cannot return it.". I called their no and told them the exact issue, they asked me to send an email with the pictures of the product. I sent the email immediately. Three days went by and I received no reply from shopclues. So today I called them again and they said that they are escalating the matter to the concerned team and will reply within 24 hours. Now, I dont know how much telephone bill i have to pay as i have called their STD no many times for long durations and also I think I dont want to keep the used merchandise and want shopclues to return it.