[Resolved]  ShopClues — Fake Buyer Protection

I have ordered a trimmer in shopclues on 19th july 2013 and I received that on 12th august. Since the product is defective i immediately raised return request of the product to shopclues. Though the accepted the product is defective, But after a long follow up with the customer support team I got replacement by 23rd august 2013. But I shocked that after 2 months of struggle I received the same defective product and even this time I again raised for a return request, but I was being avoided by their customer support. I am very happy to know what went wrong in the service but they are keep on saying your problem will be rectified in 24 to 48 hours for the past weeks. I am very disappointed with their customer support. As we all know this is the period where many number of people started believing in eCommerce because of the trust created by the leading providers in this business and I am a frequent online shopper since I am busy with my work always. Computer is the best place for me to get my needs within the minimum time i am getting. But this kinda of service will made my life very difficult. This may be the problem of a customer care executive but it is the customer like me who are all going to get affected.