ShopClues — Fake gamepad received

Sir/Madam,

I ordered a HCL Techgear game pad from shopclues.com on July 5th.
I received the product on 20th July.
order no. 4875245
the driver CD in the package is outdated. its a 2007 build. hence no games are working and the game pad is lying waste.

I installed the driver from the CD. I even ran the calibration tests and vibration tests.
Still the game pad doesn't work with any game. The right analog stick is not working and the 4 buttons on the right are giving me the same effect. They should be different to use the game pad for games.
I searched online for updated drivers but i could not find any. This product is not even listed on HCL website.
It says macro joystick game pad. There is no proof that this is genuine HCL.
I am also not able to find the install directory of the game pad driver.
its not even listen in installed programs in control panel.
This leads me to believe that the product is not genuine and is a cheap replication of a Playstation controller manufactured somewhere near Kolkata.

I have contacted Shopclues multiple times through mail, Facebook and their customer support page. I am yet to receive a reply from them.

I also gave them an option of replacing this game pad with a genuine one. I will pay the difference in amount.

Currently its a waste to me as it does not work with any game.

I sent this same mail to the email address provided on the box of the product- hcltouch.[protected]@hcl.com but i got an immediate mail delivery failure saying the domain does not exist.
This clearly shows the product is a fake or a replication.

I request you to help me with this case of cheating.

Waiting for an early reply
Thank You

Sagar
[protected]