[Resolved]  ShopClues — faulty product

Dear Customer,


We are extremely regretful for the inconvenience caused to you. Hope you have received a call from us with the plausible resolution.


Regards,
ShopClues Support

Hi Shopclues,
You are doing only mails.but where is the result?.when will you take back your faulty product and when will i get my refund?I have mailed 100 times that there is no one in my home to do all such thing, so its your duty to arrange courier to take your faulty product and refund my money.Every time i call to your customer care, they respond in a bad manner.do the needful.

sir I have already made a complain to you.They contacted me but they are making excuses.They are neither sending there courier man to collect their faulty product nor they are refunding my money.It was their courier man who delivered product there, but now they are not ready to collect it from there.
Please do the needful


I have purchased an online pendrive from Shopclues.com of sandisk(16 GB) of Rs. 540.They delivered me a faulty product.I called and even mailed them for the faulty replacement.The product has 1 year warranty.now they are not responding properly.thay are avoiding my calls.Thay are not ready to refund my money ar replace the product.I have mailed them several times.The order id is 3936143.date of purchase is 31st May 2013.Their online customer care number is [protected].Please do the needful.

Hi,
Yesterday again I got a call from Shopclues from no. [protected] regarding my issues.That Guy listened my issues and told me that he would get back to me, but neither i have got any mail nor any call from them.They are simply harassing me mentally.Thay have already harrassed me for last one month by sending irrelevant mails.They are disgusting.They used to send convention mails.When i have already told them that the pendrive is faulty, its not working, but its not broken even, still they asked me to send the snap of it.I want to know which type of technology they have that can ascertain them that pendrive is not working by seeing its snap.Sir they are simply doing time pass.take a strong action against them.They should be penalised for harassing me mentaly and i have also spent too much money on their payable customer call service.

Still shopclues has not called me and neither it has arranged for pick up of the faulty pendrive.it is taking no initiative to return my money.

Hi Sir,
This shopclue is not taking any ineterest in the complain.I think they have completely forgotten the issue or trying to ignore.

Sir,
This shopclues called me now, they asked me unnecessary details which are not required required for transfering amount.I gave them my account number, atm card number its validity.But they asked me for my CVV number which is not required in transfering amount.Sir anyone can make transaction through my card if I will tell my CVV number.They told its for confirmation.Sir i want to know that all the information given by me, confirm my status or not?They are making useless issues.They can even confirm my name from my account number itself.I have got a call from number [protected].

I had ordered one BSNL Teracom Lofty TZ300 7 Inch 4GB Tablet on 15.05.2013 on shopclues.com, through order no:3507451 & i received the product on 18.05.2013 when i checked the product(tablet)the touchscreen was not working & i placed a request to get the same replaced on 22.05.2013. Since then i have requesting customer care of shopclues.com to get me either replaced product or refund the money but they are asking me to visit the service center.

When a new product is received faulty, it is not taken to service center. it is replaced by the seller. In this case seller is shopclues.com & it is their responsibility to get me a new product or get the refund if replacement is not possible.

Mr Akshay you have complained in the right place.Same was my situation.This shopclues tried to avoid the matter too much..but with the help of Consumer complaints, I got my money back.So keep tracking this site and post comments regularly.

order no. 39175355 (product not delivery)

dear sir, i m order and payment this product dt . 23/02/2015, but sir party not sent my product, so sir please deliver my product or return my payment.

Return rejected by the merchant.

Order no:23995671 . I received MT Mini Bluetooth Speaker with Mic on 29/10/2014 which was not in working condition. Same day I send a return request. But my return request is rejected by the merchant. Why my return request rejected?