ShopClues — item not delivered even though the money deducted

I purchased axe deo on 7/9/13 thru net banking as order No 6628503 from shopclues.com. I got an sms on 8/9/13 that the item was shipped by DTDC with tracking No Z94894845. But the item did not delivered. I fail to even track it. I complainted it several times. But no use. Please help me to even return the money...Anilkumar M.H.
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Dear Anil,

We are regretful for the inconvenience caused to you. We are coordinating with the courier partner to get this arranged for urgent delivery. You will have the product soon at your doorstep.


Regards,
ShopClues Support

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