ShopClues — No return/Replacement for defective cordless phone delivered by shopclues | |||
I have received the phone via order ID : 1759437 from shopclues. However its digit number "4" is not working. I sent them mail immediately after receiving phone and they confirmed that merchant will get in touch with me in 3-4 working days.Please see the mails from them. However no one has come back to me for the return or replacement of the same till today. ============================================================ Hello, thank you for contacting shopclues.Com. Your request has been logged with ticket number 71624, please use the same email for further communication. We try our best to get back to you within 2 working days. Team shopclues. Shopclues.Com, oct 29 10:32 pm (ist): name : amit gupta phone : [protected] order ID : 1759437 I have received the phone today. However its digit number "4" is not working properly and need to press very hard to enter the number. I request you to please replace this phone immediately. Cheers, shopclues support team. Shopclues support, oct 30 07:16 pm (ist): hello amit, thank you for contacting shopclues.Com. We regret for the inconvenience caused to you. However, your request has been forwarded to the merchant and to our 'returns' team. We try our best to get a resolution from the merchant within 3-4 working days. Please note that some times our response may get delayed due to the nature of the issue or availability of the merchant. In any case we try to expedite and ensure that your interest is protected. Thank you for your patience in this matter. Regards, deepika -team shopclues Was this information helpful? | |||
 3 Comments | |||
Comments
same thing with me, order no #1800391, return request ticket number 82094), and order no #1792633 and return request ticket number 82586.
send them images of received product as per their advise but no reply except the new ticket numbers getting every time trying to contact them.
what is the solution guys..what is the address where i can courier these products to you.?10 days return policy wasted just to register a return request!
[protected]@elliscities.com
send them images of received product as per their advise but no reply except the new ticket numbers getting every time trying to contact them.
what is the solution guys..what is the address where i can courier these products to you.?10 days return policy wasted just to register a return request!
[protected]@elliscities.com
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As per our telephonic conversation, we are initiating a replacement of your order (ID[protected]. We sincerely apologize for the inconvenience caused to you. You will be notified too for any updates on the same.
Regards,
shopclues support