[Resolved]  ShopClues — Product not received/ AfterWards return also not processed

Address:

South 24 Parganas, West Bengal

I had ordered a Dell Aero Android Mobile phone from shopclues on 9th Jan,2013 . Order No : 2205864 , (Payment made - Rs.3869 via HDFC debit card ) .The Item reportedly was shipped after a week's time, on 15th Jan( though it was promised to ship with in max 4-5 days) . Anyways , I waited for the same for another week without any avail, though it was promised item will reach by 17th Jan. Later , on enquiring wth the shipping company, it was found out that , the item had incorrect address , as well as incomplete phone number printed on it. So they couldn't contact the recipent and had sent it back. I immediately contacted the service centre and they said that , they were sorry for the inconvience caused, and that they will initiate the refund immediately after receiving the product at their location (reportedly , they received it back on 25th Jan ,2013), which will reflect in my debit card balance at the most within 15 working days , and in my net banking account within a week . After almost a month , today (21/02/2013) , when I contacted them once again, they stated , that I should have again called and confirmed , for them to begin the refund , and then reapeated the same story of waiting another 10-15 days for the amount to credit back .
Please see to it and kindly refund the amount ASAP. It has really been a frustrating ordeal trying to shop at shopclues.

Madhuparni Roy .
Kolkata .
India .
West Bengal - 700129 .