ShopClues — Product order cancelled but money not refunded

Address:Faridabad, Haryana

Undersigned booked an order No.5029393 on Shopclues.com and paid Rs.595 through online banking on dated 11.07.2013 but after lots of mails on 18.07.2013 i received mail from shop clues stating that
"We are unable to fulfill your order due to non-availability with the merchant. Please be assured we have tried our best to source the product at the best price from our other merchants. At this point we are uncertain of its fulfillment, therefore we are refunding your payment." This happen second time with this site .I Think these type of sites should be closed.
Manoj
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Dear Manoj,

We apologize for the inconvenience caused to you. The refund against your order 5029393 has been already processed from our end. The credit will reflect in your bank account within 10-15 working days.


Regards,
ShopClues Support

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ShopClues.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    26%
    Complaints
    6999
    Pending
    47
    Resolved
    1672
    ShopClues.com Phone
    +91 12 4441 4888 (Customer Support)
    +91 12 4466 9777 (Merchant Support)
    ShopClues.com Address
    Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
    View all ShopClues.com contact information