[Resolved]  ShopClues — refund issue

Address:

Delhi

I had purchased Combo of 2 Swank Cotton Cambric Kurtis on 6th august 2013 for 218 rs under special offer. Although it was mentioned that the product has "Hassle Free return in 10 days". When i received the product, I found out that the quality of the product that i received, was not up to the mark. The product quality in terms of quality of the fabric was quite significantly different than the description of the product given online. The buttons were loosely stitched, almost at the stage of falling, also upon wearing the fitting had manufacturing defect.I filed a return request of product on shopclues, on 9th august 2013. I received a response mail from shopclues stating that i should explain my problem after that i was told that to help us take the issue with the merchant and expedite the process reply email by sending the image of the product. After i sent them the images i received a response that "we have cross checked with the merchant that the product that is delivered is the same that is mentioned on the website and is 100% standard quality. Unfortunately the merchant will not be able to accept the return of the product." After that when i asked them if the merchant declined to return and refund the product the why it is mentioned "Hassle Free return in 10 days" and why they did not mention clearly that product would not be returned, they did not respond back at all. I am contacting them every day asking the same question but they stopped replying to my mails.