[Resolved] ShopClues — refund of my money | |||||
I have purchased few product from shopclues.Com having order number 491198(cinthol deo), 4892569(flip flop), 4662735(car cover), 3654845(hankies). I found these products are of very low quality and different in the description. Immediately after receiving I mailed them and appleid for refund.. but they refused to return by saying that merchant is saying that product is of fine quality so that we cant redund. This webside claim nto be a buyer protection guarantee website. Please see the matter and help me in getting my refund back. Was this information helpful? | |||||
Aug 14, 2020 Complaint marked as Resolved | |||||
 2 Comments | |||||
Comments
Hi,
I guess you people have already mention "low quality" as a factor of replacement. Please check it in your terms and condition.
And for your knowlegde, I have mentioned here for four product here...
@ car cover - wrong description given on the website and its a valod factor for return/replacement according to ur norms and condition.
@cinthol deo- manufacturing defect and it is considered in t&c .
@ flip flop and hankies - low quality, considered and mentioned in ur t&c.
Everytime I mailed, got a same reply can't refund.
Everytime I called, I have to wait 5-10min then customer care only they pick... n would get the same answer ... that was given on the mail.
With regard,
Akhil garg
I guess you people have already mention "low quality" as a factor of replacement. Please check it in your terms and condition.
And for your knowlegde, I have mentioned here for four product here...
@ car cover - wrong description given on the website and its a valod factor for return/replacement according to ur norms and condition.
@cinthol deo- manufacturing defect and it is considered in t&c .
@ flip flop and hankies - low quality, considered and mentioned in ur t&c.
Everytime I mailed, got a same reply can't refund.
Everytime I called, I have to wait 5-10min then customer care only they pick... n would get the same answer ... that was given on the mail.
With regard,
Akhil garg
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Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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We are sorry for the inconvenience caused to you. The quality of any product can't be rationally measured. However, the product sent to you is at par with the market standards and cannot be considered good or bad in terms of its quality. Please review our return policy and thus the quality cannot be considered a factor in the replacement or refund cases. We are sorry again but we would not be able to refund or replace this order.
For other assistance, feel free to write us at [protected]@shopclues.com or[protected]
Regards,
ShopClues Support