ShopClues — ShopClues not taking defective product back

Address:

Gautam Buddha Nagar, Uttar Pradesh

Few days back I ordered Mosquito Killer machine from ShopClues.com. My Order #2761446.
When I opened I found the product as defective and it has many scratches. I have tried customer care number numerous time but no body picked
my phone call. There customer care tele service is use less and its just waste of your telephone money.

Then I logged a complaint on their online portal. My request number is "https://shopcluescom.zendesk.com/requests/184673". Initially they agreed to replace the product but now since 22/3/2013 they haven't responded back.

I want my refund back now.

Thanks,
Ikram