ShopClues — Shopping with shopclues was a bad experience

Address:

New Delhi, Delhi

I shopped for "Imported Stretchable Jeggings-Fits All" under order # 7457143 which i received on 9.Oct.2013. The same day i realised that it a transparent material and it is a very bad fit for me. So I logged a return request on shopclues website at 11:07pm on 9.Oct.2013. It's been 11 days till today and i write almost daily to shopcluesto take back the product but as per them it is not a bad product. Their exact statement on e-mail is "the product which has been ordered by you is the same which has been delivered to you. Also the product is of standard quality and size as well. Therefore, we will not be able to fulfill your request." It is a different matter that the website of shopclues has a message by the Founder and CEO Sandeep Agarwal (http://www.shopclues.com/buyer-protection.html) which says that "4) Easy Return/Replacement: We allow you to return your product for full refund/replacement if the product you receivedhas wrong size, wrong color, wrong quantity, manufacturing defects, damages or is significantly different from the description given by the merchant." But in reality i felt that shopclues tries to thrust the product (once purchased) on the buyer and do not take it back if customer wants to return it and do not listen to customer complaint. They refuse to agree that the cloth is transparent and is a bad fit. They went to such extent of harrasing me that they are asking me photogrpah that shows that cloth is transparent : thsi vulgarity and poinst to sexual harrament by teh online retailer. Shopclues do not adhere to their own policies that they have written on their website. I am neding a refund of Rs.343 (purchase value of the product) + (Rs.343*no. of days the shopclues team does not accept that tehy will take back the product which is of sub-standard quality and is a bad fit) due to mental harrasment faced by me. My contact number is [protected]