ShopClues — T-shirt of the wrong size

People, they can't tolerate any complaints against there wrong doing. And yet again they have deleted my complains. Thank you ShopClues. But this time save your souls.

Picture this people, I was sent a wrong sized and a torn T-shirt and on following them for a month there were no response expect few stupid mails saying we will not exchange it. And on Saturday when I mailed and complained in Consumer Forum they say we can exchange it. Please see that the Customer Care Ranbir I spoke to yesterday excepted that they will not give me in written proof in hard copy because they feel endangered. I have recorded his conversation and my next step I plan to take is a FIR against them. Now its not the matter of money but irritating and showing disgusting attitude towards customers.

Mail after following them for a month

ShopClues Support, May 21 06:38 pm (IST):
Hello,

Based on your concern we have escalated your issue and tried our best to resolve your concern. However, this is to inform you that Shopclues is a market place. Merchant sale product on our website. They have sent you the same product you have ordered for. They will not accept the product now per return policy. Hence replacement or refund would not possible.

We appreciate patience and understanding in this matter. You are always a valued customer to us, and we are looking forward to serve you better. If you have any further concern or queries, please feel free to contact our customer support team, and we'll be happy to assist you further.

Thanks & Regards,
Supratim –Team Shopclues

S::S


Mail after making the complaint when I insisted Ranbir to send me in which he says "we have arranged for the exchange"

They have no policies. Nothing. Just a stupid Spineless company. How are they arranging for a exchange now when they said now. They only react to higher orders.

You ! You are making fun of the Retail Industry. I have already spoken to a lawyer now and you will just not do away with it.

Thanks for irritating!