ShopClues — Taken the full payment but not delivered the product not also refund

I have ordered a Micromax A110Q Canvas 2 Plus With Flip Cover from shopclues.com on dated: 17 Aug 2013, 11:59 AM, with order no. 6012419. I have paid full value with credit card. Still I have not received the same. whenever I am communicating with them they are giving me an invalid tracking ID. Even when I told to refund my money they are not giving the same to me. I have got complain ID as : 411685, 411685. But nothing is helping me to get the product or money back.
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Dear Surjendra,

We sincerely apologize for the inconvenience caused to you. We are coordinating with the courier partner to get this checked on urgent basis. Don't worry, your money is always safe with us. You will have the updates from us ASAP.


Regards,
ShopClues Support

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