[Resolved]  ShopClues — Worst online shopping experience

Address:

Ghaziabad, Uttar Pradesh

Worst online shopping experience.

On 17th dec'12 I purchased signoraware trio lunch bag (with insulated bag) with order no. 2051814. The order specification was same black color bag as displayed in product catalog.

On 21st dec'12 I received this order with payment of 469.00 rs as cash on delivery. On very same day I have to initiate return/Replacement (request ticket number 111361) of this product as color of bag was pink. For proof I have sent pictures of product received.

After multiple follow ups with shopclues support, on 25th dec'12 my request has been approved for replacement and subsequently on 28th dec'12, their courier partner picked-up the product with pickup receipt number: [protected] and for address :
clues network (p) limited
plot no: 648, bijwasan,
new delhi – 110061
phone: 011 – 28063316 – 15
website: http:/ Www.Shopclues.Com

and now there is no tracking of product that was picked up from my place, as I talked with shopclues support many times and they are saying,"we can't proceed for reshipment of correct product as old product is not received so far."

Please look into it asap since my money and product are both with shopclues.Com