[Resolved] ShopClues — WRONG PRODUCT AND NOT WORKING, UNTRUSTWORTHY SHOPPING | |
I had placed an order[protected]Purchase code: Code: 352624) for buying High Gain(13Dbi) CRC9 External Antenna on 13July2013 with shopclues.com, I have received the wrong product(2Dbi padde antenna) on 26July2013 so i have raised a concern with shopclues customer support
After sending the pictures of the wrong product to the customer support they have not able to understand even what is 13Dbi and 2Dbi antenna, they tried to convince me that they have shipped the right product, then i wrote an technical document which made them understand what is what, then they forwarded my concern to the merchant(Ripul) then i had contacted him on 29July2013 and explained about the wrong product he shipped, after 20 days of struggle some how i made them understand about the wrong product they shipped
As i requested for refunding the money finally they initiated the return pickup of the product on 7August2013 and agreed on refunding the money, on 17August2013 got the shocking message that the reshipment order[protected] of the wrong product has been initiated, and this time the product(13Dbi crc9 antenna) they sent is a defective product(Not working), Again i contacted the customer support executives and ask the reason of reshipping the product instead of refunding the money but there is no response apart from(apologize for the inconvenience caused, we will get back to you within 2-4 days)
And now they sent a mail on 31August2013 saying that since i have accepted the reshipment courier they are not processing for refunding the money, I sent a reply that the courier was a surprise and which is not received by me(in person) but there is no response from them so far, this made me really get disappointing and frustrated with the support they gave for the customer which made me to file a compliant in this forum
I have all the data whichever i communicated so far with them, so requesting to take some necessary action to save customer from these kind of NON RELIABLE shopping and all the frustration i have came across all these time(more than 1.5 month) Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
On 11 September 2013, received a mail from shopclues saying
" Hello,
Thank you for contacting ShopClues.com.
We apologize for the inconvenience caused. Based on your concern, we are arranging the pickup for refund cement and will be coordinating with our courier partners regarding the same within the next 24 hours.
Our courier partner will contact you to arrange the pick up within the next 6-7 business days.
To expedite the process, we would like to request you to label the package with the following address and hand it to the courier partner.
To,
Clues Network (P) Limited
Plot Number- 648, Bijwasan,
New Delhi - 110061
Phone: 011 – 28063316 – 15
We will contact you once we receive the product to update you on the status, alternately you can track your return status at www.shopclues.com/trackorder
Here is another useful link to get further answers to your questions:
http://www.shopclues.com/return-or-replacement.html
Thank you for your patience.
Supratim
Team ShopClues "
Before this mail I got a call from shopclues audit team(On 10sep2013) asking me the issues(last 2 month i faced) from the beginning, after explaining all the issues to him, he told me that he will get back to me shortly, after that not even received a single call or mail from shopclues to pickup the faulty product, this shows the importance and priority given to this issue(Not even the least priority), this is the worst experience on online shopping i ever experienced in my life.
" Hello,
Thank you for contacting ShopClues.com.
We apologize for the inconvenience caused. Based on your concern, we are arranging the pickup for refund cement and will be coordinating with our courier partners regarding the same within the next 24 hours.
Our courier partner will contact you to arrange the pick up within the next 6-7 business days.
To expedite the process, we would like to request you to label the package with the following address and hand it to the courier partner.
To,
Clues Network (P) Limited
Plot Number- 648, Bijwasan,
New Delhi - 110061
Phone: 011 – 28063316 – 15
We will contact you once we receive the product to update you on the status, alternately you can track your return status at www.shopclues.com/trackorder
Here is another useful link to get further answers to your questions:
http://www.shopclues.com/return-or-replacement.html
Thank you for your patience.
Supratim
Team ShopClues "
Before this mail I got a call from shopclues audit team(On 10sep2013) asking me the issues(last 2 month i faced) from the beginning, after explaining all the issues to him, he told me that he will get back to me shortly, after that not even received a single call or mail from shopclues to pickup the faulty product, this shows the importance and priority given to this issue(Not even the least priority), this is the worst experience on online shopping i ever experienced in my life.
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+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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We are very regretful for the inconvenience caused to you. Kindly accept all our apologies for the same. We are getting this checked on priority & share the updates soon. Be assured of getting a plausible resolution from us ASAP.
Regards,
ShopClues Support