Shopping Indiatimes — cheating by indiatimes for non-delivery

Address:

Tamil Nadu

My order ID on indiatimes is [protected]. I have ordered a gitanjali gold coin from there website on 14th dec 12. Till now they have not delivered that to me saying that there is a problem from vendor's side. If there is a problem from vendor why are they still selling the product online so easily? they are cheating customers by taking money and earning interest on that. They are not delivering my product. They want to cancel it after 1 month. This is mental harassment. Torture. For a rs. 6000 product I have spent atleast rs. 2000 on the phone calls. They should give me compensation along with my refund or they should deliver the product immediately. They are playing around with people. When I call up CC they tell me the seniors are busy and never transfer the calls.
Today morning somebody named "komal" told me that she will give me an update by evening but when I called up the person told me her shift is over and other supervisors are busy. They have noted a complaint but the person following up with my complaint never gave me an update for last 1 week. He told me that my product will be shipped by 31 dec but that has also not happened. They are cheating people easily by sitting on the money and cancelling the product so easily. I lost my repurtation because of there false commitment. They should be punished for playing with people like this. On the top of all this there customer care team is so worse that they will tell you only that information that is available on the website. I was always told that your complaint is noted and we will get back to you. But they dont even have 2 rs to call up give me regular update. Its just that i have to spend money calling them up and ask. than also they are not delivering the product.