[Resolved] Shopping. Indiatimes. Com — Fraud

1 Review
Dehradun, Uttarakhand, India
Last time I ordered XOLO A1000 mobile(Order id- [protected]) from this site on 21st of Feb, 2013 for Rs 28,654 which after discount totaled Rs 24,355.9 approx. Firstly, I was told that expected delivery time of my order will be by 25th of Feb. Then after few days past the said date I called them up and asked about my order they said your order has been cancelled and the money will refunded within 5-10 working days. I called them again after few days since no response came from them. I emailed them 4-5 times, contacted them on their voice support everytime they gave me a fasle assurance that my case will be resolved withing 24-48 hours. Its such a shock that a big name like shoppingindia times backed by the Times group can do such a fraud with the customers.
Complaint marked as Resolved 
Verified Support
Xolo Customer Care's response, Sep 23, 2014
Dear Mr. Ksumbly Thank you for giving us a chance to assist you. This is in reference to your complaint dated 08.03.2013 regarding XOLO Smartphone A1000. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in
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    Shopping. Indiatimes. Com - Fraud