| Address: | Lucknow, Uttar Pradesh |
On the above order#[protected], sub order# 3733934, I purchased from http:/Shopping.Indiatimes.Com/, On mar 21, 2011 a set of 6 dvds of "24 season 8 (the final season)" for rs. 1499 + rs. 30 shipping charges = total rs. 1529 which was debited by net banking to my ICICI savings bank account #[protected] the same day.
On delivery on mar 26, 2011 I found after opening the package,the DVD cover crushed and 2 dvds broken and immediately lodged online at the site, ticket#shop-387563, complaint#740960
site replied on mar 27, 2011 assuring resolution in 4 working days.
On mar 28, 2011 they emailed me reverse pickup procedure
when no courier came for reverse pickup, I reminded them thrice by emails on mar 30, apr 2 and apr 3, 2011
they replied on apr 3, 2011 asking me to courier it to the merchant, cygnet corporation (at fp-17, tps iind, andheri 2nd var, behind paras building, 22, dadabhoi road, andheri (west), mumbai 400058, no contact number provided) myself from any of their select list of couriers, as their courier aramex DID not have pickup facilities at lucknow.
To cooperate and get early replacement of my damaged dvds, I couriered via their approved agency blazeflash awb#[protected] and same day, emailed them on apr 4, 2011 attaching scanned copy of receipt for rs. 50 (well within their limits of rs. 500) for reimbursement to me. This too has not been reimbursed despite repeated requests.
Blazeflash informs that my reverse courier to merchant cygnet could not be delivered due to 'incomplete address'
since then, customer service of http:/Shopping.Indiatimes.Com/ Has been avoiding the issue, not replying and not providing email ID to escalate my complaint to.
They have also not responded to my requests for complete refund of my money.
I have spent more money on dozens of std calls to their customer service line, emails (25 !)and scanning.
I would happily forego my rs. 1579 (rs. 1529 product + 50 reverse courier = rs. 1579) as lost but I want heavy penal damages from them to be donated to charity/Any ngo for all the harassment they have caused me.
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Actually he called me from the number[protected] .i mistook the call from number [protected] as a call from SBI toll free number[protected] . I was little busy, i trusted the guy and gave my all details.
instead of refunding my amount they used my card details and debited my entire balance .I think there is a big racket involving in this .
I have no other way now ., but to report it to mybank report.[protected]@sbi.co.in
friends never trust times of india groups(http://shopping.indiatimes.com/) .Also never mistake the call from number [protected] as a call from SBI toll free number[protected] .
Please friends never ever trust this type of fraud company .