[Resolved] Shopping. Indiatimes.com — Replacement of damaged product | |||
Case Id. 893929 Order No:[protected] Sub-order No:00001Issue Type:ComplaintSub-Issue Type:ReplacementProblem Area:Damaged DeliveryResolution Date:Jun 24, 2013Case Status:Under Process Case Creation Date:May 30, 2013 7:19 PM Description:Broken product received by the customer and customer wants replacement Indiatimes shopping making me fool for more than two months, first of all when i purchased product it was not dispatched within the TAT, than when i called they told that item has been sold out; but my order was for the same day when their promotional scheme was applicable, so they dispatched product. When i received product it was Damaged inside same day i informed at Indiatimes customer care, they asked to send photos of the damaged product which also i sent. But still my product has not been replaced and all the executives only apologize only. They don't give me contact number of higher officials and each time they ask me to wait for 24-48 hrs and as soon as TAT passed again they ask me to wait. Even i told them that all leading courier provider companies are providing their services at my area but they always says that they can't arrange reverse pick-up, even i gave them option that i will send you item from here if they provide me Gift Coupon against whatever would be the amount charged by courier company, but in that also they are putting condition on me that we can't give you Gift Coupon for more than rs. 250. My money has been used by company for more than 20 days before my product dispatched, than product was found damaged and even raising complaint on May 30, 2013 7:19 PM my product has not been replaced in more than 60 days. They are providing very poor services and they are doing false advertising, it is an mental harassment for customer. please do helpful Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
on off buttion is dead
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Indiatimes Shopping — Not replacing damaged product
I had ordered a mini refrigetator from inidatimes shopping site. When i recieved the product it was damaged and not working. I requested Indiatimes to replace my order. They asked me to get in touch with their courier partner for picking up the damaged product. I struggled for 5 days and their courier partner did not pick up the product stating that they cannot carry electronic goods. After juggling between the courier company and indiatimes for nearly a week, Indaitimes gave me the contact number of the vendor from whom the product was shipped. The vendor i.e. Alfa Radios is as fraudulent as Indiatimes, its been more than a month now and the vendor just keeps on promising me the replacement, but i am still holding onto the damaged refrigerator.