Shopping. Indiatimes.com — Selected product not yet delivered

Hi,
My name is Rajesh. I have selected product online (http://shopping.indiatimes.com/) on 18 march 2013.
They have sent wrong product to me. I sent back wrong delivered product to them for right product.

Now almost one month over they are saying ..."Sir .your complaint ID (752478) is under process .
We will sent you your selected product as soon as possible . "

But till now i did not get my product.
Please take action to get my selected product or my money (product price) + courier charges for returning product.

I have jpg file related to mail communication with vendor.


Waiting for your response.

Regards
Rajesh Kumar Singh
+2 photos
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Dear Rajesh Kumar Singh,

Please accept our sincere apologies for the inconvenience caused to you. We have taken a note of the details of your complaint for further enquiry.
You will be updated on a resolution status very soon.

Thanks,

Indiatimes Shopping
Thius is the reply which these guys give to everyone but no resolution.. i am too fed up of their excuses of returning my money.. Loosers

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